Automating Customer Survey Responses in Google: A Step-by-Step Guide

Learn how to automate customer survey responses in Google using Pabbly Connect. This detailed tutorial covers every step of the integration process. Build sophisticated automated workflows in less time than you think. This guide translates complex integrations into straightforward steps for immediate implementation.

Watch Step By Step Video Tutorial Below

1. Setting Up Google Integration for Customer Surveys

Google is essential for automating customer survey responses. To start, visit Pabbly Connect and sign in to your account. If you’re new, create an account to access the features you need. using Pabbly Connect

Once logged in, navigate to the Pabbly Connect dashboard. Here, you’ll find options to create a new workflow. Select the option to set up a new workflow for Google integration.

2. Creating the Trigger in Google Forms

Google Forms acts as the trigger for your customer survey responses. To set this up, open your Google Form where customers submit their feedback. Click on the ‘Settings’ option in the top right corner. using Pabbly Connect

• Choose the ‘Integrations’ tab.
• Select ‘Webhooks’ and click on ‘Edit Integration.’
• Copy the Webhook URL provided by Pabbly Connect.

After copying the Webhook URL, paste it into the designated field in your Google Form settings. This will allow Pabbly Connect to receive responses from your Google Form directly.

3. Testing the Google Integration

Testing the Google integration is crucial to ensure everything works smoothly. To do this, submit a test response through your Google Form. This will trigger the workflow you set up in Pabbly Connect. using Pabbly Connect

Once you submit the test response, go back to Pabbly Connect and check if the response has been recorded. You should see the details captured from your Google Form submission, confirming the integration is successful.

4. Adding Responses to Google Sheets

After confirming the Google integration works, the next step is to add the responses to Google Sheets. In Pabbly Connect, select Google Sheets as your action application. This will allow you to store the responses from the customer surveys automatically. using Pabbly Connect

• Choose the option to create a new spreadsheet.
• Map the fields from your Google Form to the corresponding columns in Google Sheets.
• Save your settings and send a test request to verify the integration.

After saving, you should see the responses from your Google Form appearing in your selected Google Sheets. This automates the process of collecting customer feedback efficiently.

5. Finalizing the Google Integration Process

Finalizing the Google integration ensures everything is set up correctly. Review all your settings in Pabbly Connect, ensuring the trigger and action applications are properly connected. Make any necessary adjustments to the workflow. using Pabbly Connect

After reviewing, click on ‘Finish’ to complete the integration process. Now, every time a customer submits a response in your Google Form, it will be automatically added to your Google Sheets, streamlining your data collection.

Conclusion

This guide on automating customer survey responses in Google provides a clear, step-by-step process. By integrating Google Forms with Google Sheets through Pabbly Connect, you can efficiently manage customer feedback and improve your services.