Automate WhatsApp Messages for BigCommerce Orders Using Pabbly Connect

Learn how to send automated WhatsApp messages for BigCommerce orders using Pabbly Connect. Step-by-step guide for seamless integration. Implement the precise methodologies leading organizations use to automate repetitive tasks, illustrated with practical examples designed for immediate application.

Watch Step By Step Video Tutorial Below

1. Setting Up Pabbly Connect for BigCommerce Integration

To send automated WhatsApp messages for BigCommerce orders, we will use Pabbly Connect as the central integration platform. First, access Pabbly Connect by visiting their website and signing in or signing up for a free account. This process is straightforward and takes only a few minutes.

Once logged in, navigate to the Pabbly Connect dashboard. Here, you will find the option to create a new workflow. Click on the ‘Create Workflow’ button and name your workflow appropriately, such as ‘Send Automated WhatsApp Message for BigCommerce Orders’. This sets the stage for the integration process.

2. Creating the Trigger for New Orders in BigCommerce

In this step, we will configure the trigger in Pabbly Connect to detect new orders in BigCommerce. Select BigCommerce as the trigger application and choose the event ‘New Order Created’. This event will initiate the workflow whenever a new order is placed.

• Select BigCommerce as the trigger application.
• Choose ‘New Order Created’ as the trigger event.
• Connect BigCommerce with Pabbly Connect by providing the required API credentials.

To connect, you need to log into your BigCommerce account and generate the necessary API credentials, including Client ID, Access Token, and Store Hash Key. Copy these details into Pabbly Connect to establish the connection successfully.

3. Setting Up Action to Get Order Details

After setting up the trigger, the next step in Pabbly Connect is to set up the action that retrieves the order details from BigCommerce. Select BigCommerce again as the action application and choose ‘Get Order by ID’ as the action event. This allows you to fetch specific details about the order.

To map the order ID from the trigger response, use the mapping feature in Pabbly Connect. This ensures that the correct order details are fetched for the WhatsApp message. Click on the mapping icon and select the order ID from the trigger response.

• Choose BigCommerce as the action application.
• Select ‘Get Order by ID’ as the action event.
• Map the Order ID from the trigger response.

Once the order details are retrieved, you can proceed to the next action step, which involves processing the product details for the WhatsApp message.

4. Sending WhatsApp Message Using Pabbly Connect

The final step is to send an automated WhatsApp message using the WhatsApp Cloud API integrated through Pabbly Connect. Select WhatsApp Cloud API as the action application and choose ‘Send Template Message’ as the action event. This allows you to send a pre-defined message to the customer.

Before sending the message, ensure you have set up your WhatsApp Cloud API account and obtained the necessary credentials like Access Token and Phone Number ID. Map these details in Pabbly Connect to establish the connection and ensure the message is sent to the correct recipient.

Select WhatsApp Cloud API as the action application. Choose ‘Send Template Message’ as the action event. Map the customer’s WhatsApp number and other message variables.

After successfully mapping the required fields, click on ‘Save and Send Test’ to verify that the message is sent correctly. Upon successful execution, the customer will receive a WhatsApp message confirming their order.

5. Conclusion

In this tutorial, we demonstrated how to automate WhatsApp messages for BigCommerce orders using Pabbly Connect. By following the steps outlined, you can seamlessly integrate BigCommerce with WhatsApp Cloud API to enhance customer communication and order notifications.

Utilizing Pabbly Connect not only simplifies the integration process but also ensures that your customers are promptly informed about their orders. This automation can significantly improve customer satisfaction and streamline your order management process.