Learn how to automate replies to Google Business Profile reviews using Pabbly Connect and ChatGPT, while also logging reviews in Airtable records. Develop expertise in application integration and learn how to design streamlined automation workflows using proven, simplified approaches.

Watch Step By Step Video Tutorial Below

1. Setting Up Pabbly Connect for Automation

To automate replies to Google Business Profile reviews, start by accessing Pabbly Connect. This platform allows you to connect various applications seamlessly. First, open your browser and search for Pabbly Connect, then sign in or create a new account if you are a first-time user.

Once logged in, click on the ‘Create Workflow’ button. Name your workflow according to your objective, such as ‘Reply to Google Business Profile Reviews using ChatGPT and Add Reviews in Airtable Records.’ This sets the foundation for your automation process.

2. Configuring the Trigger with Google Business Profile

In this section, you will set up the trigger using Pabbly Connect. The trigger will be a new review from Google Business Profile. Select Google Business Profile as your trigger application and choose ‘New Review’ as the trigger event.

  • Search for Google Business Profile in Pabbly Connect.
  • Select ‘New Review’ as the trigger event.
  • Connect your Google account to Pabbly Connect.

After connecting, select the specific business location from which you want to collect reviews. This connection allows Pabbly Connect to pull in review data automatically.

3. Generating Replies Using ChatGPT

After setting up the trigger, the next step involves generating replies using ChatGPT through Pabbly Connect. Add an action step and search for ChatGPT as your action application. Select the action event as ‘Ask ChatGPT’ to create a reply based on the review details.

  • Connect to ChatGPT by generating an API key from OpenAI.
  • Map the review details (comment, rating, reviewer name) from the trigger response.
  • Set your prompt to instruct ChatGPT to generate a reply.

This process ensures that every review receives a personalized response, enhancing customer engagement.

4. Posting Replies to Google Business Profile

Once the reply is generated, the next step is to post it back to Google Business Profile using Pabbly Connect. Add another action step and select Google Business Profile as your action application. Choose ‘Create Reply’ as the action event.

Map the review ID and the generated reply from ChatGPT. This integration allows Pabbly Connect to post the response directly to your Google Business Profile, ensuring timely replies to customer feedback.

5. Logging Reviews in Airtable Records

The final step in this automation process involves logging the review details into Airtable. Add one last action step and select Airtable as your action application. Choose ‘Create Record’ as the action event.

Connect your Airtable account to Pabbly Connect. Select the base and table where you want to log the reviews. Map the reviewer name, review content, rating, and reply.

This will ensure that all reviews are documented for future reference, helping you track customer sentiments and improve service quality.

Conclusion

By using Pabbly Connect to automate replies to Google Business Profile reviews, you enhance customer interaction and streamline your workflow. This integration not only saves time but also ensures that every review is addressed promptly and effectively.

Ensure you check out Pabbly Connect to create business automation workflows and reduce manual tasks. Pabbly Connect currently offer integration with 2,000+ applications.