Automate Replies to Google Business Profile Comments with Pabbly Connect and OpenAI

Learn how to automate replies to Google Business Profile comments using Pabbly Connect and OpenAI with this step-by-step tutorial. Discover hidden automation capabilities within your existing tools. This guide shows you how to connect your essential applications and permanently eliminate redundant manual processes.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for Automation

To start automating replies to Google Business Profile comments, access Pabbly Connect by visiting its homepage. You can sign in if you are an existing user or sign up for free if you are new. Upon signing up, you receive 100 free tasks monthly to explore the platform.

Once logged in, navigate to the ‘All Apps’ section, where you can find various products offered by Pabbly. Click on ‘Access Now’ under Pabbly Connect to reach the dashboard, where you can manage your workflows.

2. Creating a New Workflow in Pabbly Connect

To automate responses, click on the ‘Create Workflow’ button located at the top right of the dashboard. A dialog will prompt you to name your workflow. Enter a name such as ‘Auto Reply to Google Business Profile Comments using OpenAI’ and choose a folder to save it. using Pabbly Connect

• Click on ‘Create’ to initiate the workflow.
• You will see two windows for Trigger and Action.

In this workflow, the trigger will be Google Business Profile and the action will be OpenAI. This setup allows the automation to respond to comments whenever a new review is created on your Google Business Profile.

3. Setting Up Google Business Profile as Trigger

In the trigger section, select Google Business Profile as the application. For the trigger event, choose ‘New Review’. This event will initiate the workflow whenever a new review appears on your profile.

Click on ‘Connect’ and choose to use an existing connection if you have already set one up. If not, click on ‘Add New Connection’ and sign in with your Google account to connect Google Business Profile with Pabbly Connect.

• Select your account and the location for the business.
• Click on ‘Save and Send Test Request’ to capture the last review response.

Once the response is captured, you can proceed to the next step, confirming that the integration between Google Business Profile and Pabbly Connect is successful.

4. Generating Replies Using OpenAI

Next, you will set OpenAI as the action application to generate a reply for the captured review. Search for OpenAI in the action application section and select it. For the action event, choose ‘Generate Content’.

Click on ‘Connect’ and select your existing connection with OpenAI. If you need a new connection, you will need to provide an API token from your OpenAI account. After connecting, enter the required details in the fields provided.

Select the AI model, preferably ‘text-davinci-003’. In the prompt field, input ‘Generate a response for Google Business Profile review’ and map the review comment from the previous step. Set the maximum tokens to 100 for the reply.

Click on ‘Save and Send Test Request’ to generate the reply, confirming that OpenAI is successfully integrated with Pabbly Connect.

5. Posting the Reply Back to Google Business Profile

Finally, add another action step to post the generated reply back to Google Business Profile. Select Google Business Profile again as the action application and choose the action event ‘Create Reply’. using Pabbly Connect

Connect using your existing connection and proceed to map the review ID and the generated reply from OpenAI. This will ensure that the reply is posted to the correct review.

Map the review ID from the previous response. Map the reply generated by OpenAI.

Click on ‘Save and Send Test Request’ to confirm that the reply is successfully posted. You can verify this by checking your Google Business Profile to see the automated reply.

Conclusion

Using Pabbly Connect, you can effectively automate replies to Google Business Profile comments by integrating OpenAI. This setup enhances customer engagement and saves time by automatically responding to reviews.