Learn how to automate incident management using Google Chat and Simply integration with step-by-step instructions. Streamline your workflows effortlessly! Revolutionize your productivity approach with just a few strategic clicks. Uncover professional methods for connecting applications and creating workflows that reclaim hours of your week. with Pabbly Connect.

Watch Step By Step Video Tutorial Below

1. Setting Up Pabbly Connect for Automation

To automate incident management, we first need to set up Pabbly Connect. This tool allows us to connect various applications without coding. Begin by visiting the Pabbly Connect homepage and signing in or creating a new account.

After logging in, you will see the dashboard. Click on the ‘Create Workflow’ button. A dialog will prompt you to name your workflow. Enter a name like ‘Automate Incident Reports with Pabbly Connect’ and select a folder for organization. Click ‘Create’ to proceed.

2. Trigger Setup with GitHub for Incident Management

The first step in our automation is to set GitHub as the trigger application. Every time a new issue is raised in GitHub, it will trigger our workflow. Choose GitHub from the list of applications and select the trigger event as ‘New Issue’.

  • Select ‘Add New Connection’ to connect your GitHub account.
  • Authorize Pabbly Connect to access your GitHub account.
  • Select the owner and repository where the issues are tracked.

Once connected, create a test issue in GitHub to capture the response in Pabbly Connect. This confirms that the connection is successful and ready for further actions.

3. Recording Issues in Google Sheets

After setting up GitHub as the trigger, the next step is to record the issues in Google Sheets. Select Google Sheets as the action application and choose ‘Add New Row’ as the action event. This will allow us to log details of the new issues raised. using Pabbly Connect

Connect your Google Sheets account by selecting ‘Add New Connection’. Once connected, specify the spreadsheet and sheet where you want to log the incident details. Map the fields such as Issue ID, Title, Date, and Description from the GitHub response to the Google Sheets fields.

  • Map Issue ID from GitHub to the corresponding field in Google Sheets.
  • Ensure the date is formatted correctly for logging.
  • Click ‘Save and Send Test Request’ to verify successful entry.

Check your Google Sheets to confirm that the new issue details have been logged correctly. This integration ensures that all incidents are documented in real-time.

4. Notifying the Team on Google Chat

The final step in our automation is to notify the team via Google Chat whenever a new issue is raised. Select Google Chat as the action application and choose ‘Create Message’ as the action event.

To set up the connection, you need to provide the Google Chat webhook URL. You can obtain this by creating a new webhook in your Google Chat space. Name the webhook appropriately, such as ‘New Issue Notification’, and paste the URL into Pabbly Connect.

Compose a message template for the notification. Map the issue details from GitHub to the message template. Test the message to ensure it is sent correctly to Google Chat.

Once the message is successfully sent, your team will receive real-time updates on new issues, enhancing communication and incident management.

5. Conclusion

In this tutorial, we explored how to automate incident management using Google Chat and Simply integration with Pabbly Connect. By setting up triggers in GitHub and actions in Google Sheets and Google Chat, you can streamline your workflow efficiently.

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This integration not only saves time but also ensures that your team stays informed about new issues as they arise. Start automating your incident management today for better efficiency!