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Automate Google My Business Review Replies Using Pabbly Connect and ChatGPT

Learn how to automate replies to Google My Business reviews using Pabbly Connect and ChatGPT. Step-by-step guide for seamless integration. Explore systematic approaches to creating efficient automation solutions that convert technical concepts into practical, implementable instructions.

Watch Step By Step Video Tutorial Below

1. Setting Up Pabbly Connect for Google My Business Reviews

To automate replies to Google My Business reviews, start by accessing Pabbly Connect. Sign in to your account and navigate to the dashboard where you can create a new workflow.

Click on the ‘Create Workflow’ button and name your workflow, for example, ‘Automated Review Replies Using ChatGPT’. This will set the stage for integrating Google My Business and ChatGPT for automated responses.

2. Choosing Google My Business as the Trigger Application

In this step, you will select Google My Business as the trigger application in Pabbly Connect. The event you need to choose is ‘New Review’. This means every time a new review is posted, it will trigger the workflow.

Select ‘Google My Business’ as the trigger application.
Choose the event as ‘New Review’.
Connect your Google account to Pabbly Connect.

Once connected, select the account name and location associated with your Google My Business profile. Click on ‘Save and Send Test Request’ to proceed, ensuring a new review is generated for testing.

3. Generating a Reply with ChatGPT

After fetching the new review, the next step involves using ChatGPT to create a unique reply. Choose ChatGPT as the action application in Pabbly Connect. Ensure your ChatGPT account is open in a separate tab for easy access.

Click on ‘Connect’ and add a new connection using your OpenAI API key. Once connected, enter the prompt in the ChatGPT action setup. The prompt should be something like ‘Write a response to the Google My Business review’ followed by the mapped review content.

Map the review content to the prompt field.
Click on ‘Save and Send Test Request’ to generate the reply.

Once ChatGPT processes the request, it will return a unique response tailored to the review, ready to be posted back on Google My Business.

4. Posting the Reply on Google My Business

The final step involves posting the generated reply back to the Google My Business review. In Pabbly Connect, add another action step and select Google My Business again, this time choosing the ‘Create Reply’ event.

Since you have already connected your Google account, select the existing connection. Map the reply generated by ChatGPT to the appropriate field in the Google My Business action setup. Click on ‘Save and Send Test Request’ to post the reply.

After successfully posting, you can refresh your Google My Business page to see the newly added response to the customer’s review, completing the automation process.

Conclusion

Using Pabbly Connect to automate replies to Google My Business reviews with ChatGPT streamlines customer engagement significantly. By following these steps, you can ensure timely and personalized responses to customer feedback, enhancing your business’s online presence.

Ensure you check out Pabbly Connect to create business automation workflows and reduce manual tasks. Pabbly Connect currently offer integration with 2,000+ applications.