Automate Google Business Reviews with Pabbly Connect and Gemini

Learn how to automate replies to Google Business reviews and notify your team via Google Chat using Pabbly Connect and Gemini integration. Step-by-step tutorial included.

Watch Step By Step Video Tutorial Below

1. Setting Up Pabbly Connect for Google Business and Gemini Integration

To begin automating replies to Google Business reviews using Pabbly Connect, first, access the platform by typing ‘Pabbly.com/connect’ in your browser. This integration will allow you to connect Google Business with Gemini seamlessly.

If you are a new user, click on ‘Sign Up for Free’ to create an account. Existing users can simply log in. Once logged in, navigate to the ‘All Apps’ section and select Pabbly Connect to start creating your workflow.

2. Creating a New Workflow in Pabbly Connect

After accessing Pabbly Connect, click on the ‘Create Workflow’ button. You will be prompted to name your workflow. For this integration, name it ‘Auto Reply to Google Business Reviews and Notify Team via Google Chat’. Select a folder to save your workflow.

• Click on ‘Create’ to initiate the workflow.
• The workflow interface will show two sections: Trigger and Action.

In this section, you will define the trigger for your workflow, which will be a new review on Google Business. The action will be to generate a reply using Gemini and notify your team via Google Chat.

3. Configuring the Google Business Profile Trigger

For the trigger, select ‘Google Business Profile’ from the application list in Pabbly Connect. Then, choose the trigger event as ‘New Review’. This event will initiate the workflow whenever a new review is posted.

Next, connect your Google Business account by selecting ‘Add New Connection’. Sign in with your Google account and grant the necessary permissions. After successful connection, choose the location of your business from the dropdown menu.

4. Generating a Reply Using Gemini

After setting the trigger, it’s time to configure the action step. Select ‘Google AI Studio’ (Gemini) as your action application and choose the action event as ‘Generate Content’. This step is crucial as it will create a personalized reply for the review received. using Pabbly Connect

• Connect to Google AI Studio by adding a new connection and providing the API key.
• Enter the prompt for Gemini, instructing it to generate a reply based on the review and rating.

Map the review and rating fields from the previous step to ensure the reply is dynamic and tailored to each review. This automation will allow your business to respond efficiently to customer feedback.

5. Notifying Your Team on Google Chat

Finally, to notify your team, add another action step in Pabbly Connect and select ‘Google Chat’ as the application. Choose ‘Create Message’ as the action event. This will send a message to your team whenever a new review is received.

To set up the connection, you will need to create a webhook URL in your Google Chat space. After creating the webhook, copy the URL and paste it into Pabbly Connect. Compose the message to include the review details and notify your team of the new feedback.

Conclusion

In this tutorial, we explored how to automate replies to Google Business reviews and notify your team via Google Chat using Pabbly Connect. This integration enhances customer engagement and streamlines feedback management for your business.