Automate Google Business Profile Reviews with Pabbly Connect and Chat GPT

Learn how to automate replies to Google Business Profile reviews using Pabbly Connect and Chat GPT. Step-by-step guide to streamline your review management process. Develop expertise in application integration and learn how to design streamlined automation workflows using proven, simplified approaches.

Watch Step By Step Video Tutorial Below

1. Setting Up Pabbly Connect for Review Automation

To automate replying to Google Business Profile reviews, we will use Pabbly Connect. Start by signing up for a free account on Pabbly Connect. Once registered, log in to your dashboard and create a new workflow.

Click on the ‘Create Workflow’ button and name it something like ‘Google Business Profile to Chat GPT to Google Sheets’. After naming, select the folder where you want this workflow to reside and click ‘Create’. This sets the stage for connecting your Google Business Profile with Chat GPT through Pabbly Connect.

2. Trigger Setup with Google Business Profile

The first step in our automation is to set the trigger in Pabbly Connect. Search for ‘Google Business Profile’ in the app selection. Choose the trigger event as ‘New Review’ and click on ‘Connect’.

• Select ‘Add New Connection’.
• Sign in with your Google account and grant necessary permissions.
• Choose the specific Google Business Profile account and location for the automation.

After saving the connection, test the trigger to ensure it captures the latest review details. This step confirms that Pabbly Connect is successfully receiving data from your Google Business Profile.

3. Generating Replies Using Chat GPT

Next, we will generate replies to the reviews using Chat GPT. In Pabbly Connect, add a new action step and search for ‘Chat GPT’. Select the action event as ‘Ask Chat GPT’ and connect it.

To connect, you will need an OpenAI API key. Log into your OpenAI account, navigate to the API key section, and create a new key. Copy this key back into Pabbly Connect. After connecting, you will specify the AI model you want to use, like GPT-4.

• In the prompt field, instruct Chat GPT to write a concise reply based on the review details.
• Map the star rating and comment from the trigger step to the prompt.
• Save and send the test request to generate the reply.

After testing, you should see a generated reply from Chat GPT that can be posted back to your Google Business Profile. This showcases how Pabbly Connect seamlessly integrates Chat GPT into the review process.

4. Posting Replies to Google Business Profile

Now that we have the reply generated, the next step is to post it back to the Google Business Profile. In Pabbly Connect, add another action step and select ‘Google Business Profile’ again. This time, choose the action event ‘Create Reply’.

Use the existing connection you made earlier. For the review name, turn on the mapping button and select the unique review ID from the trigger step. Then, map the generated reply from Chat GPT into the reply message field.

After mapping, click ‘Save and Send Test Request’. Verify that the reply has been successfully posted on your Google Business Profile.

This step confirms that Pabbly Connect can automatically manage replies to reviews, enhancing your customer engagement.

5. Recording Reviews in Google Sheets

Finally, we will log the review and reply details in Google Sheets. Add another action step in Pabbly Connect and search for ‘Google Sheets’. Choose the action event ‘Add New Row’ and connect your Google Sheets account.

Select the spreadsheet where you want to store this data and the specific sheet. Map the relevant fields including the review date, name, star rating, comment, and reply generated by Chat GPT.

Click ‘Save and Send Test Request’ to add the row. Check your Google Sheets to confirm the new row has been added with all details.

This ensures that all reviews and replies are recorded systematically, showcasing how Pabbly Connect aids in efficient data management.

Conclusion

Using Pabbly Connect, you can efficiently automate the process of replying to Google Business Profile reviews. This integration with Chat GPT and Google Sheets streamlines your review management, saving time and enhancing customer interaction.