Automate Google Business Profile Review Replies Using Pabbly Connect

Learn how to automate replies to Google Business Profile reviews using Pabbly Connect and ChatGPT. Step-by-step guide to streamline your customer engagement. Discover hidden automation capabilities within your existing tools. This guide shows you how to connect your essential applications and permanently eliminate redundant manual processes.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for Review Automation

To automate Google Business Profile review replies, you first need to access Pabbly Connect. Open your web browser and navigate to the Pabbly Connect website.

If you don’t have an account, click on the ‘Sign Up for Free’ button. This process takes only a couple of minutes, and you will receive 100 free tasks each month. If you already have an account, simply sign in to access the dashboard.

2. Creating a New Workflow in Pabbly Connect

Once logged into Pabbly Connect, the next step is to create a new workflow. Click on the ‘Create Workflow’ button and name your workflow, such as ‘Automate Google Business Profile Review Replies’.

• Click on the ‘Create’ button to proceed.
• You will see two boxes for Trigger and Action.
• Set up your trigger event to start the workflow.

In this section, you will define what triggers the automation. The trigger will be a new review on your Google Business Profile, which you will set up in the next step.

3. Setting Up the Trigger with Google Business Profile

To set up the trigger, select Google Business Profile as your application. Then, choose ‘New Review’ as the trigger event. This will initiate the workflow whenever a new review is posted.

Next, connect your Google Business Profile account to Pabbly Connect. Click on ‘Connect’, then ‘Add New Connection’, and follow the prompts to sign in to your Google account. Grant the necessary permissions to allow Pabbly Connect to access your reviews.

4. Adding a Filter for Positive Reviews

After setting up the trigger, the next step is to add a filter to ensure that only reviews with a rating greater than three stars are processed. In the Action tab, select ‘Filter by Pabbly’ as your action step. using Pabbly Connect

• Choose ‘Filter Values’ as your action event.
• Set the filter type to ‘Star Rating’ and the condition to ‘Greater Than’.
• Enter ‘3’ as the value for the filter.

Once this filter is set up, it will allow only positive reviews to proceed to the next step, where replies will be generated using ChatGPT.

5. Generating Replies Using ChatGPT

With the filter in place, you can now set up the action to generate replies using OpenAI’s ChatGPT. Search for OpenAI in the action tab and select it as your application.

Choose ‘ChatGPT’ as your action event and connect it to Pabbly Connect by adding your API key. This key can be obtained from your OpenAI account under the API Keys section. Generate a new secret key for this integration.

In the prompt section, type a message instructing ChatGPT to create a reply based on the review details. Map the star rating and review content from the previous steps to ensure the replies are personalized and relevant.

Conclusion

By using Pabbly Connect, you can effectively automate replies to Google Business Profile reviews based on their ratings. This integration streamlines customer engagement and enhances your business’s online presence.