Automate Google Business Profile Replies with Pabbly Connect, Google Gemini, and Slack

Learn how to automate replies to Google Business Profile reviews using Pabbly Connect, Google Gemini, and Slack in this detailed step-by-step tutorial. Explore efficient methods for automating routine tasks with clear, concise instructions suited for both newcomers and experienced professionals.

Watch Step By Step Video Tutorial Below

1. Setting Up Pabbly Connect for Google Gemini Integration

To automate replies for Google Business Profile reviews, we will use Pabbly Connect. Start by accessing the Pabbly Connect website and signing up for a free account if you don’t have one. This process takes only a couple of minutes and grants you access to 100 tasks free every month.

Once logged in, navigate to the dashboard and click on the ‘Create Workflow’ button. Name your workflow something descriptive, like ‘Generate Replies for Google Business Profile Reviews using Google Gemini’. Click on the ‘Create’ button to proceed to the next step.

2. Setting Up the Trigger with Google Business Profile

In this step, we will set up the trigger for our workflow using Pabbly Connect. The trigger application will be Google Business Profile, and the event will be set to ‘New Review’. This means that every time a new review is posted, the workflow will activate.

To configure this, follow these steps:

• Search for and select Google Business Profile as the trigger application.
• Choose the trigger event ‘New Review’ from the dropdown menu.
• Connect your Google Business Profile account by clicking on ‘Connect’ and following the prompts to authorize.

After connecting, select your account and the specific location for your apparel store. This completes the trigger setup.

3. Generating Replies Using Google Gemini

Now that we have our trigger set up, the next step involves generating replies using Pabbly Connect and Google Gemini. We will add an action step to generate content based on the review received. Select Google Gemini as the action application.

Here’s how to do it:

• Choose ‘Generate Content’ as the action event.
• Connect Google Gemini with Pabbly Connect by entering your API key, which can be generated from your Google AI Studio.
• Map the review details into the prompt for generating a personalized reply.

After setting up the mapping, click on ‘Send Test’ to generate a reply based on the review received. This reply will be used to respond to the customer on Google Business Profile.

4. Creating a Reply on Google Business Profile

With the reply generated using Google Gemini, the next step is to post this reply back to the Google Business Profile using Pabbly Connect. We will add another action step for this purpose, selecting Google Business Profile once again.

To set this up, follow these steps:

Choose ‘Create Reply’ as the action event. Connect using the existing connection you created earlier. Map the review name and the generated reply text into the respective fields.

Click on ‘Save’ to create the reply on your Google Business Profile. This ensures that your customers receive a timely and personalized response to their reviews.

5. Notifying Your Team on Slack

The final step in our workflow involves notifying your team on Slack about the new review and the reply generated. This is crucial for keeping everyone in the loop regarding customer feedback. We will add a final action step using Pabbly Connect.

To notify your team, follow these steps:

Select Slack as the action application. Choose ‘Send Channel Message’ as the action event. Connect Slack with Pabbly Connect using your user token.

Map the message details including review name, rating, and reply into the message field. Click on ‘Send Test’ to ensure the message is sent successfully. This way, your team will be notified promptly about new reviews and the responses generated.

Conclusion

This tutorial demonstrated how to automate replies for Google Business Profile reviews using Pabbly Connect, Google Gemini, and Slack. By following these steps, you can streamline your review management process effectively.