Automate Google Business Profile Replies with Pabbly Connect and ChatGPT

Learn how to automate replies to Google Business Profile reviews using Pabbly Connect and ChatGPT in this step-by-step tutorial. Build sophisticated automated workflows in less time than you think. This guide translates complex integrations into straightforward steps for immediate implementation.

Watch Step By Step Video Tutorial Below

1. Introduction to Automating Google Business Profile Replies with Pabbly Connect

In this tutorial, we will explore how to automate replies to Google Business Profile reviews using Pabbly Connect. This integration allows businesses to respond quickly and efficiently to customer feedback without manual effort. By utilizing AI tools like ChatGPT, businesses can streamline their review management process.

To start, you need to create a workflow in Pabbly Connect that connects your Google Business Profile with ChatGPT. This setup will ensure that every time a new review is posted, a response is automatically generated and posted back to the review. Let’s dive into the steps required to set up this automation.

2. Creating a Workflow in Pabbly Connect

First, log in to your Pabbly Connect account and navigate to the dashboard. Click on the ‘Create Workflow’ button to initiate a new workflow. You will need to name your workflow; for instance, you could name it ‘Google Business Profile to ChatGPT’.

Once you’ve created the workflow, you’ll see two main sections: the trigger window and the action window. The trigger window is where you will set up the Google Business Profile integration. Follow these steps:

• Select Google Business Profile from the app list.
• Choose the trigger event as ‘New Review’.
• Connect your Google account by clicking on ‘Sign in with Google’.

After connecting, select the appropriate Google Business Profile account and location. Click on ‘Save and Send Test Request’ to ensure the connection is successful. This will retrieve the latest review from your profile.

3. Extracting the First Name from Reviews

Once you’ve successfully retrieved the latest review, the next step in Pabbly Connect is to extract the first name of the reviewer for personalization. This can be done using the Text Formatter feature within Pabbly Connect.

To extract the first name, follow these steps:

• Add an action step and select ‘Text Formatter’.
• Choose the action event as ‘Split Text’.
• Map the display name from the Google Business Profile review to split the text based on spaces.

This will allow you to get the first part of the name, which is essential for crafting personalized replies. After extracting the first name, you can proceed to set up conditional routes based on whether the review contains comments or just a star rating.

4. Setting Conditional Routes for Different Review Types

In this section, we will create two routes in Pabbly Connect: one for reviews that include comments and another for those that only have a star rating. This ensures that your automation can handle both types of feedback effectively.

To set up the routes, follow these steps:

Add a ‘Router’ action step after the trigger. Set up the first route to check if the comment field is not empty. For the second route, check if the comment field is empty.

By using filters in Pabbly Connect, you can easily manage the flow of your automation based on the type of review received. This setup will allow you to generate a personalized reply for comments and a generic thank-you reply for star ratings.

5. Posting Replies to Google Business Profile Reviews

After setting up the routes, the final step is to post the replies generated by ChatGPT back to the Google Business Profile. This is where Pabbly Connect truly shines by automating the entire response process.

To post replies, follow these steps:

Select Google Business Profile again and choose the action event ‘Create Reply’. Map the unique review ID and the reply generated by ChatGPT. Click ‘Save and Send Test Request’ to ensure the reply is posted successfully.

This final integration allows your business to automatically respond to reviews, enhancing customer engagement and saving valuable time.

Conclusion

In this tutorial, we have demonstrated how to automate replies to Google Business Profile reviews using Pabbly Connect and ChatGPT. By following these steps, businesses can efficiently manage customer feedback and enhance their online presence. Implementing this automation not only saves time but also ensures timely responses to customer reviews.