Automate Feedback Responses Using Pabbly Connect with Google Gemini

Learn how to automate feedback responses using Pabbly Connect, Google Gemini, and Gmail. Follow this detailed tutorial for seamless integration. Transform complex automation concepts into accessible, actionable steps that eliminate unnecessary manual work while maximizing existing application capabilities.

Watch Step By Step Video Tutorial Below

1. Setting Up Pabbly Connect for Integration

To automate feedback responses using Pabbly Connect, you first need to access the platform. Start by visiting the Pabbly Connect homepage through the URL. If you are a new user, click on the ‘Sign Up Free’ button to create an account. Existing users can simply sign in to their accounts.

Once logged in, you will be directed to the Pabbly Connect dashboard. Here, you can create a new workflow by clicking on the ‘Create Workflow’ button located at the top right corner. Name your workflow something descriptive, like ‘Automatically Respond to Feedbacks via Google Gemini’. This will help in organizing your workflows effectively.

2. Integrating Google Forms with Pabbly Connect

The next step is to set up the trigger application, which is Google Forms in this case. Select Google Forms as your trigger application within Pabbly Connect. You will need to choose the trigger event as ‘New Response Received’. This ensures that every time a new response is submitted in your Google Form, Pabbly Connect will capture it.

• Select your Google Form and ensure the last field is marked as required.
• Go to the responses section and choose to create a new spreadsheet for storing responses.
• Submit a test response to confirm the integration.

After setting up the Google Form and confirming that responses are being captured, you can proceed to connect Google Sheets with Pabbly Connect. This will allow you to manage and analyze the feedback effectively.

3. Connecting Google Sheets to Pabbly Connect

To link Google Sheets with Pabbly Connect, navigate to your Google Sheets and click on ‘Extensions’. Select ‘Add-ons’ and search for the ‘Pabbly Connect Webhooks’ add-on. Install this add-on to facilitate the connection between Google Sheets and Pabbly Connect.

Once installed, go back to the Extensions menu, find ‘Pabbly Connect Webhooks’, and select ‘Initial Setup’. Here, you will need to enter the webhook URL provided by Pabbly Connect and set the trigger column to the final data column. This setup ensures that every new entry in Google Sheets will trigger the automation process.

4. Generating Replies Using Google Gemini

After successfully connecting Google Sheets, the next step involves integrating Google Gemini. Within Pabbly Connect, select Google Gemini as your action application. Choose the action event as ‘Generate Content’. This will allow Pabbly Connect to generate automated replies based on the feedback received.

To connect Google Gemini, you will need to provide an API key. Log into your Google AI Studio to create and copy the API key. Back in Pabbly Connect, paste the API key and set up the text prompt for generating responses. You can use variables to make the content dynamic, ensuring that each reply is tailored to the specific feedback received.

5. Sending Emails via Gmail Using Pabbly Connect

The final step is to set up Gmail as the action application in Pabbly Connect. Choose the action event ‘Send Email V2’. This will allow you to send the generated reply to the customer directly via email. You will need to connect your Gmail account to Pabbly Connect for this step.

After connection, enter the recipient’s email address, which can be dynamically mapped from the Google Forms response. Fill in the subject and content fields, using the generated reply from Google Gemini. Once all details are filled in, click on ‘Save and Send Test Request’ to ensure that everything is working properly.

Conclusion

In this tutorial, we explored how to automate feedback responses using Pabbly Connect, Google Gemini, and Gmail. By following these steps, you can streamline your customer support process and enhance customer satisfaction through automated replies to feedback.