Automate Feedback Responses Using Pabbly Connect and ChatGPT

Learn how to automate feedback responses using Pabbly Connect with Google Forms and ChatGPT. Step-by-step guide for seamless integration. Master proven automation processes with practical implementation examples and strategic recommendations you can apply immediately in your workflow.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for Automation

To begin automating feedback responses, start by accessing Pabbly Connect. Visit the website at Pabbly.com/connect and log in using your credentials. If you’re a new user, signing up is quick and easy, taking only a couple of minutes.

Once logged in, navigate to the ‘All Applications’ page and select ‘Access Now’ for Pabbly Connect. This will take you to the dashboard where you can create a new workflow. Click on the ‘Create Workflow’ button and name your workflow, such as ‘Respond to Feedback Automatically Using ChatGPT.’ After naming, click on ‘Create’ to proceed.

2. Setting Up Google Forms as the Trigger in Pabbly Connect

In this step, we will configure Google Forms as the trigger application in Pabbly Connect. Click on Google Forms and select the trigger event as ‘New Response Received.’ This event activates the workflow whenever a new response is submitted.

• Copy the provided webhook URL from Pabbly Connect.
• Go to your Google Form, and set it up to collect responses.
• Ensure the last question is marked as required to trigger the response.
• Create a new spreadsheet to store responses from the form.

Once the spreadsheet is created, ensure the fields match those in your Google Form. This setup allows Pabbly Connect to capture responses accurately and trigger the next steps in the automation process.

3. Integrating Google Sheets with Pabbly Connect

Next, we will integrate Google Sheets with Pabbly Connect to ensure that every new form response is sent to the automation platform. In your Google Sheet, go to ‘Extensions,’ then ‘Add-ons,’ and select ‘Get Add-ons.’ Search for the ‘Pabbly Connect Webhooks’ add-on and install it.

After installation, refresh your Google Sheet. Navigate back to ‘Extensions’ and select ‘Pabbly Connect Webhooks’ to set up the initial configuration. Paste the webhook URL you copied earlier into the designated field and specify the trigger column, which should be the last column of data in your sheet.

Click on ‘Send Test’ to verify the connection. Once successful, enable the ‘Send on Event’ option in the Pabbly Connect Webhooks settings. This ensures that Pabbly Connect receives data every time a new response is submitted.

4. Using ChatGPT to Generate Responses

Now that we have set up the trigger, the next step involves using ChatGPT within Pabbly Connect to generate a response based on the feedback received. Select ChatGPT as the action application and choose the action event ‘Ask ChatGPT.’ Connect your ChatGPT account by adding a new connection and providing your OpenAI API key.

• Log into your OpenAI account to generate a new secret key.
• Map the feedback question from the previous step to the prompt for ChatGPT.
• Ensure the prompt is clear, such as ‘Write a reply to the following feedback.’

After setting up the prompt, click on ‘Save and Send Test Request’ to generate a response. The output will be a customized reply based on the feedback provided, ready to be sent to the user.

5. Sending the Generated Response via Gmail

In the final step, we will use Gmail to send the generated response to the user. Select Gmail as the action application and choose the action event ‘Send Email.’ Connect your Gmail account to Pabbly Connect and authorize access to your account.

Map the recipient’s email address from the previous steps and fill in the email subject and content. Personalize the email by addressing the user by name and including the response generated by ChatGPT. For example, start with ‘Dear [User’s Name],’ followed by the generated reply.

Once everything is set, click on ‘Save and Send Test Request’ to send the email. Verify that the user receives the email with the personalized response. This completes the automation process using Pabbly Connect to respond to feedback automatically using ChatGPT.

Conclusion

By following these steps, you can effectively automate feedback responses using Pabbly Connect and ChatGPT. This integration streamlines communication and enhances user experience by providing timely and personalized replies.