Auto-Reply to Google Business Profile Comments Using Pabbly Connect and OpenAI

Learn how to automate replies to Google Business Profile comments using Pabbly Connect and OpenAI. Step-by-step tutorial for seamless integration. Navigate the automation landscape confidently with clear, structured guidance suitable for professionals regardless of prior technical experience.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for Automation

To automate replies to Google Business Profile comments, first, access Pabbly Connect by visiting its homepage. Here, you can sign in or sign up for a free account, which offers 100 free tasks monthly to explore its features.

Once logged in, navigate to the ‘All Apps’ section, where you can find various products offered by Pabbly. Click on ‘Access Now’ under Pabbly Connect to enter the dashboard, where you can create and manage your workflows.

2. Creating a New Workflow in Pabbly Connect

In the Pabbly Connect dashboard, click on the ‘Create Workflow’ button. A dialog box will prompt you to name your workflow. Enter a name like ‘Auto Reply to Google Business Profile Comments Using OpenAI’ and select a folder for organization.

• Click on ‘Create’ to open the trigger and action setup.
• Select Google Business Profile as the trigger application.
• Choose ‘New Review’ as the trigger event.

After selecting the trigger, click on ‘Connect’ to establish a connection with your Google Business Profile account. You can choose to add a new connection or select an existing one, ensuring that Pabbly Connect is properly linked to your Google profile.

3. Generating a Reply with OpenAI

With the trigger set up, the next step involves generating a reply using OpenAI. In the action step of Pabbly Connect, search for OpenAI and select it as the action application. Choose ‘Generate Content’ as the action event.

Click on ‘Connect’ and select your existing OpenAI connection. If you need a new connection, provide your API token from your OpenAI account. Once connected, fill in the required fields, including selecting the AI model and entering a prompt to generate a response for the Google Business Profile review.

• Select the model (e.g., text-davinci-003).
• Enter a prompt such as ‘Generate a response for Google Business Profile review’.
• Map the review comment data from the previous step.

After configuring these settings, click on ‘Save and Send Test Request’ to generate the reply. If successful, you will receive a response containing the generated reply.

4. Posting the Reply to Google Business Profile

Once you have the generated reply, the next action is to post this reply back to Google Business Profile using Pabbly Connect. Add another action step and select Google Business Profile again. This time, choose ‘Create Reply’ as the action event.

Connect to your Google Business Profile account once more and map the required fields. Specifically, you need to map the review ID from the previous step and the generated reply content. This ensures that the reply is dynamically linked to the correct review.

Map the review ID to ensure the reply is associated with the correct review. Map the generated reply content to post it as a response.

After setting up the mapping, click on ‘Save and Send Test Request’ to post the reply. If successful, you will receive a confirmation that the reply has been posted on the Google Business Profile comment.

Conclusion

In this tutorial, we explored how to automate replies to Google Business Profile comments using Pabbly Connect and OpenAI. By following these steps, you can efficiently manage customer interactions, ensuring timely responses to reviews.

With the power of Pabbly Connect, integrating various applications becomes seamless, allowing you to focus on enhancing your business’s online presence.