Terms & Conditions

General Terms Of Use

This document/agreement/understanding is a computer-generated electronic record published in terms of Rule 3 of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (amended from time to time) read with Information Technology Act, 2000 (amended from time to time) and does not require any physical or digital signatures.

In this agreement, the terms “We,” “Us,” and “Our” refer to Magnet Brains. The terms “You,” “Yours,” “Yourself,” or “Merchant” refer to any non-registered individual or corporate body, including but not limited to registered users of Magnet Brains, including Magnet Brains merchants.

The term “Applicable Laws” shall encompass (i) any law, statute, rule, regulation, order, circular, decree, directive, judgment, decision, or other similar mandates of any applicable central, national, state, or local governmental/regulatory authority with competent jurisdiction and force of law over you, us, or the subject matter in question, as may be amended from time to time, and (ii) shall, without limitation, include any notification, circular, directive, or other similar instruction issued by the “Financial Sector Regulators,” including but not limited to the Reserve Bank of India (RBI), as well as the rules, regulations, roles, responsibilities, and processes defined by NPCI, which can be found on their website www.npci.org.in.

Before You may use the Website, You must read all of these General Terms of Use and the Specific Terms of Use ( defined below ) (hereinafter together referred to as the “ Terms ”) and the Privacy Policy provided on the Website. By using Magnet Brains and its affiliates’ products, software, services, and the Website or by availing any products offered by Magnet Brains’s partner institutions/lending partners, banks, financial institutions, NPCI, and technology service providers, card payment networks, (“ Facility Providers ”) or third parties (“ Services” ), You understand and agree that Magnet Brains will treat Your use of the Services as acceptance of these Terms from such point of usage. You agree that Magnet Brains reserves the right to update the Services from time to time.

You acknowledge and agree that all references to “Magnet Brains” shall mean the Magnet Brains affiliate for the Specific Terms of Use. You further agree that any claims relating to or arising from the Specific Terms of Use shall be brought solely against such Magnet Brains affiliates providing Services. Magnet Brains shall have no liability in respect of the same. You may not use the Services if You do not accept the Terms. If you do not agree to be bound by these Terms and the Privacy Policy, You may not use the Website in any way. It is strongly recommended for You to return to this page periodically to review the most current version of the Terms in force. Magnet Brains reserves the right at any time, at its sole discretion, to change or otherwise modify the Terms without prior notice, and Your continued access or use of the Website signifies Your assent/ratification of the updated or modified Terms. If You object to these Terms or any subsequent modifications to these Terms in any way, Your only recourse is to immediately terminate use of the Website. We may require You to agree to additional terms (if any) in connection with specific services that You may avail from time to time. The Services provided by Magnet Brains through the Website are available and are appropriate only for use in India.

1. Proprietary Rights

1.1. You acknowledge and agree that Magnet Brains owns all rights, title and interest in and to the Services, including any intellectual property rights which subsist in the Services (whether registered or not). You further acknowledge that the Services may contain information which is designated confidential by Magnet Brains and that You shall not disclose such information without Magnet Brains prior written consent.

1.2. Magnet Brains grants You a personal, non-exclusive, non-transferable, limited privilege to avail the Services and make personal use of the Website and/or the Services. This license does not confer any right to download, copy, create a derivative work, modify, reverse engineer, reverse assemble or otherwise attempt to discover any source code, sell, assign, sub-license, grant a security interest in or otherwise transfer any right in the Services. You do not have the right to use any of Magnet Brains trade names, trademarks, service marks, logos, domain names, and other distinctive brand features. You do not have the right to remove, obscure, or alter any proprietary rights notices (including trademark and copyright notices), which may be affixed to or contained within the Services. You will not copy or transmit any of the Services.

2. Usage Of The Website And Use Of Services By The User

2.1. You shall register to become a user of the Website only if You are of the age of 18 or above and can enter into binding contracts as per Applicable Laws. You are responsible for maintaining the secrecy of Your passwords, login and account information. You will be responsible for all use of the Website and/ or Services by You and anyone using Your password and login information (with or without our permission). You are responsible for maintaining the confidentiality of any login information and secure access credentials associated with Your Magnet Brains account. Accordingly, You are responsible for all activities that occur under Your account/in using Your secure credentials and Magnet Brains shall not be liable for any such change or action performed by using Your secure credentials on the Website.

2.2. You also agree to provide true, accurate, current and complete information about Yourself as and when prompted by the Website. If You provide any information that is untrue, inaccurate, not updated or incomplete (or becomes untrue, inaccurate or incomplete), or Magnet Brains has reasonable grounds to suspect that such information is untrue, inaccurate, not updated or incomplete, Magnet Brains shall have the right to suspend or terminate Your account and/or refuse any and all current or future use of the Website (or any portion thereof) or Services in connection thereto.

2.3. By making use of the Website, and furnishing Your contact details, You hereby agree that You are interested in knowing more or availing and/or purchasing various products, services that Magnet Brains or any other third party may offer to /provide to /share with /send to You from time to time through any means including but not limited to telephone, SMS (short messaging service), electronic mail (e-mail), whatsapp or any other messaging service/mobile application or any other physical, electronic or digital means/mode. You hereby agree that Magnet Brains may contact You either electronically or through phone, to understand Your interest in the selected products and Services and to fulfil Your demand or complete Your application. Further, You also expressly agree and authorize Magnet Brains, its partners, service providers, vendors and other third parties to contact You for the purpose of (i) offering or inviting Your interest in availing other products or services offered by third parties, or (ii) for sending other marketing campaigns, offers, or any other information either on the Website or through other means including but not limited to telephone, SMS (short messaging service), electronic mail (e-mail), whatsapp or any other messaging service/mobile application or any other physical, electronic or digital means/mode.

2.4. You specifically understand and agree that by using the Website You authorize Magnet Brains, its affiliates, partners and third parties to contact You for any follow up calls in relation to the Services provided through the Website and/ or for offering or inviting Your interest in availing any other product or service offered by Magnet Brains or such third parties. You agree and consent to receive communications relating to all of the above on Your phone/mobile number (if any provided) by You on the Website and expressly waive any registration or preference made under DND/NCPR list under the applicable Telecom Regulatory Authority of India (TRAI) regulations.

2.5. You agree and authorize Magnet Brains to share Your information and make Your details available to its partner banks/financial institutions, its group companies, affiliates, vendors, service providers/Facility Providers and other third parties, in so far as required for providing various products and services and/or to provide You with various value-added services, in association with the Services selected by You or generally otherwise. You agree to receive communications through emails, telephone and/or SMS, from Magnet Brains or third parties. If You request not to receive such communication/marketing material any further, it shall be applicable prospectively only and shall not apply in respect to Your data already shared by Magnet Brains in accordance with this clause upon Your prior consent.

2.6. You agree and acknowledge that for undertaking any payment and/or financial transaction through the Website, Magnet Brains may undertake due diligence measures and seek information required for Know-Your- Customer (“ KYC ”) purpose which as a customer/merchant You are obliged to give in accordance with Applicable Laws. You agree and acknowledge that Magnet Brains can undertake enhanced due diligence measures (including any documentation), to satisfy itself relating to its due diligence requirements in line with the requirements and obligations under Applicable Laws. You are solely responsible for understanding and complying with all applicable laws of Your specific jurisdiction, including but not limited to the provisions of the RBI Guidelines on Regulation of Payment Aggregators and Payment Gateways, Payment and Settlement Systems Act, 2007, Prevention of Money Laundering Act, 2002, Know Your Customer (KYC) / Anti-Money Laundering (AML) / Combating Financing of Terrorism (CFT) guidelines issued by the Department of Regulation, RBI as may be amended from time to time (the ” KYC GUIDELINES “) etc., that may be applicable to You in connection with Your business and use of Services.

2.7. You agree and covenant that before the commencement of any Service(s) under these Terms, You shall provide the necessary documents (as determined in Magnet Brains sole discretion or when required by Facility Providers or governmental authorities or law enforcement agencies) (“ KYC Documents ”) to enable Magnet Brains to conduct the due diligence in respect of inter alia You and Your business / activities. Magnet Brains shall have the right to share the KYC Documents (or the information therein) and other related documents with the Facility Providers or governmental authorities or law enforcement agencies, as required under the Applicable Laws. You expressly consent Magnet Brains to rely on the KYC Documents provided by You for providing Services. You further acknowledge and agree that Magnet Brains reserves the right at all times to monitor, review, retain and/or disclose any information in relation to the Service(s) as necessary pursuant to satisfy any Applicable Laws, legal process or governmental request.

2.8. Magnet Brains shall have the right to demand from You, any (i) additional KYC Documents and /or (ii) any KYC related or other documents of Your customers or invoices, in its sole discretion and /or as per the Applicable Laws or pursuant to requests from governmental authorities or Facility Providers. Your failure to submit the KYC Documents when requisitioned shall entitle Magnet Brains to suspend the Services and/or stop settlement of monies (as applicable) until You submit such KYC Documents to the sole satisfaction of Magnet Brains.

2.9. You agree that Magnet Brains shall not be responsible for any delivery, after-sales service, payment, invoicing or collection, customer enquiries (not limited to sales enquiries), technical support maintenance services and/or any other obligations or services relating to or in respect of Your products or services. Such obligations shall be Your sole responsibility. You shall indemnify Magnet Brains against any claim arising from such services or obligations and shall bear any and all expenses and/or costs relating thereto.

2.10. Throughout Your use of the Services, You declare that You or Your affiliates and/ or its Beneficial Owner are not a Politically Exposed Person. You shall forthwith inform us in writing if this declaration becomes untrue during any period of Your use of the Services. Capitalised terms used here but not defined shall have the meaning ascribed to them in the KYC Guidelines issued by the RBI, as amended from time to time.

2.11. The usage of the Website may also require You to provide consent for providing Your Personal Information (“ PI ”) (including but not limited to any personal data or sensitive personal data as defined under Applicable Laws) or to authorize Magnet Brains to derive Your data/information from any source or public registry, as may be necessary to complete Your profile or Your application on the Website, conduct due diligence on You, undertake KYC checks by itself or any other third party and/or to provide You Services through this Website. Magnet Brains shall adhere to best industry practices including information security, data protection and privacy law while processing such applications. However, Magnet Brains shall not be liable to You against any liability or claims which may arise out of such transactions as any such PI is being collected, used, processed and shared with Your explicit consent.

2.12. You agree not to use the Website and/ or Services for any purpose that is unlawful, illegal or forbidden by these Terms, or any local laws that might apply to You. Since the Website is in operation in India, while using the Website and/ or the Services, You shall agree to comply with laws that apply in India. We may, at our sole discretion, at any time and without advance notice or liability, suspend, terminate or restrict Your access to all or any component of the Website and/ or Services.

2.13. You are prohibited from posting or transmitting to or through this Website: (i) any unlawful, threatening, libellous, defamatory, obscene, pornographic or other material or content that would violate rights of publicity and/or privacy or that would violate any law or that harms minors in any way; (ii) any commercial material or content (including, but not limited to, solicitation of funds, advertising, or marketing of any good or services); (iii) any material or content that infringes, misappropriates or violates any copyright, trademark, patent right or other proprietary right of any third party; (iv) contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; (v) threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting to any other nation; (vi) impersonates another person; or (vii) is illegal in any other way. You shall be solely liable for any damages resulting from any violation of the foregoing restrictions, or any other harm resulting from Your posting of content to this Website.

2.14. You represent and warrant that:

(a) You are duly incorporated or established under the laws of Your jurisdiction and have all requisite power and authority to own and operate Your business.

(b) You have the full legal capacity and power to enter into, exercise Your rights under, and perform Your obligations under these Terms.

(c) The execution, delivery and performance of these Terms has been authorized by all necessary corporate and organizational actions including but not limited to board resolution and/or power of attorney and/or letter of authority to bind Your business and Your company/firm/organization.

(d) You have duly accepted these Terms, which form a legal, valid and binding obligation, enforceable in accordance with its clauses.

(e) You do not, and shall not, engage in any activity related to virtual currency, cryptocurrency and other crypto products (like non-fungible tokens or NFTs), prohibited investments for commercial gain or credits that can be monetized, re-sold or converted to physical or digital goods or services or otherwise exit the virtual world. Any breach of this provision shall be subject to immediate suspension or termination of any or all Services, at Magnet Brains sole discretion, and You shall be liable to indemnify Magnet Brains from the losses arising from such breach.

2.15. You further covenant and agree that You shall ensure that:

(a) Your use of the Services and sale of Your products/services are solely for Your own bona fide business activities which are in compliance with the Applicable Laws and also the instructions issued from time to time by the Magnet Brains and its Facility Providers.

(b) Your use of the Services corresponds to those activities under the categories You have expressly registered for at the time of entering into these Terms and as set out in Your onboarding form on the Magnet Brains dashboard or as otherwise approved in writing by Magnet Brains.

(c) You shall not resell or assign the Services, in whole or in part, or otherwise allow the use of the Services by any third parties or Your affiliates.

(d) Your use of Services does not facilitate any activity which is unlawful, illegal, unauthorised, is carried on with the intent to defraud, or is likely to result in Your unjust enrichment and/or unlawful gain.

(e) Your use of Services does not facilitate the offer, sale or purchase of prohibited products and/or services specified under these Terms.

(f) You hold informed consent of Your customers to share customer’s information with Magnet Brains and its affiliates in connection with the Services and/or for the purposes of sharing with governmental authorities as and when demanded under Applicable Laws, for the purpose of transaction tracking, fraud prevention, or otherwise required pursuant to regulatory authorities’ orders and/or notices including but not limited to notices under Section 91 of CrPC.

2.16. You acknowledge that the Services are of complex nature and require the intervention of the Facility Providers. You acknowledge and agree that Magnet Brains shall only be liable for acts or omissions which are solely and directly attributable to Magnet Brains.

2.17. In order to avail the Services, You shall take all necessary steps to facilitate the integration of Magnet Brains solutions with Your platform. It is hereby clarified that any Server to Server (S2S) integration, if done, shall be solely for the purpose of availing the Services and intended to be used or accessed only by You.

2.18. You shall assist Magnet Brains in furnishing to its auditors, the Facility Providers, Governmental Authorities, or legal enforcement agencies, forthwith upon request from time to time, KYC Documents, relevant books, the original copy /copies of proof of transactions, invoices or other records, including pertaining to any order placed by Your customers. You shall retain records relating to transactions for a period of 10 (ten) years from the relevant date of the order placed on Your site. Magnet Brains and the Facility Providers, and/or Governmental Agencies and/or law enforcement agencies shall be entitled to audit and inspect the records and other data relating to the customer’s orders at any time whatsoever and without any prior notice.

2.19. You shall not (whether online or otherwise): (i) describe Yourself as an agent or representative of Magnet Brains or the Facility Provider; (ii) represent that You have any rights to offer any products or services offered by Magnet Brains or the Facility Provider; and (iii) make any representations to Your customer or any third party or give any warranties which may require Magnet Brains or Facility Provider to undertake to or be liable for, whether directly or indirectly, any obligation and/or responsibility to Your customer or any third party.

2.20. Fair Use Policy: Pabbly Email Marketing Exclusive Offer For Small Business!
The Services are intended to be utilized for your own personal or business use. You will not (and will not permit any third party to): (a) sell, rent, lease, license, distribute, provide access to, sublicense, or otherwise make available the Services to a third party. We have launched this plan exclusively for small businesses, to promote small and medium-scale businesses and give them a chance to explore the email Marketing industry, at just $49/month (Billed-Yearly), users can send unlimited emails. Since we have made this plan for a small business solution; best suited for audiences up to 100,000. Users can use both the external and inbuilt Servers to send emails, if users send emails via an external Server they can send unlimited emails, and with an inbuilt Sending server users will be able to send 100K emails daily. The inbuilt email-sending server comes with an initial sending limit, initially, users will be able to send 500/daily after warming the sender’s email address we will increase the email-sending limit to 100K/daily. The email-sending limit will be increased after sending 4-5 email campaigns. If the user is sending phishing emails or encounters a high spam rate the inbuilt Email sending server will be suspended and the user will not be entitled to a refund, also the user cannot claim a refund with respect to 30 days Money-Back guarantee in case of suspension.

2.21. Fair Use Policy: Pabbly Subscription Billing Exclusive Cyber Monday offer!
The Services are intended to be utilized for your own personal or business use. You will not (and will not permit any third party to): (a) sell, rent, lease, license, distribute, provide access to, sublicense, or otherwise make available the Services to a third party. We have launched the Black Friday exclusive offer, to promote small and medium-scale businesses and give them a chance to explore the billing management industry, at just $49/month (Billed-Yearly), users can collect unlimited revenue. Since we have made this plan for a small business solution, Users will be able to collect revenue of up to $200K/month. Refunds will be issued within 30 days of your purchase (under the 30-day refund policy).

2.22. When you buy a Pabbly Connect subscription, the tasks assigned to your account are valid for 30 days. If you don’t use those tasks within this time, they’ll expire and won’t carry over to your next subscription cycle. Remember that all Pabbly subscriptions renew automatically until you ask us to cancel.

If you opt for a one-time (lifetime) plan, you can purchase a maximum of 10,000 tasks. Unfortunately, you can’t buy multiple one-time plans or transfer them between accounts. If you need more tasks, you’ll have to purchase a regular plan in addition to your one-time plan, and tasks will be assigned from both plans.

Please be aware that if we find that you’re using a feature not included in your purchased plan, we’ll email you several times requesting that you switch plans to match the features you’re using. Failure to respond can result in the suspension of your Pabbly account.

2.23. Please note that for Pabbly Connect agency accounts with sub-accounts options, any tasks assigned to sub-accounts cannot be modified from our end. This includes changes to task numbers or changing tasks from revocable to non-revocable tasks. We will not be able to make any alterations in any way. Furthermore, you will not have the ability to update the email addresses of sub-accounts under any circumstances. It’s important to note that the sub-account owner will have the ability to see the number of tasks assigned to them, who assigned the tasks to them (email address of the agency owner), whether the tasks are revocable or non-revocable, and when the tasks were assigned.

3. Payment

3.1. Applicable fees for the provision of Services shall be levied by Magnet Brains from time to time. You agree that the fees shall be charged according to the manner, rates and frequency determined by Magnet Brains. Magnet Brains reserves the right to update the amount of the fees charged at its sole discretion.

3.2. Fees are exclusive of applicable taxes and Magnet Brains will charge such applicable taxes on the fees from time to time. You agree that any statutory variations in applicable taxes during the subsistence of these Terms shall be borne by You.

3.3. We will raise monthly invoices in respect of fees charged for Services provided during such months. Invoices are available on the dashboard on a monthly basis. Any dispute in respect of an invoice must be communicated by You to Us via a notice no later than ten (10) days from the date of the invoice. Magnet Brains shall use good faith efforts to reconcile any reasonably disputed amounts.

3.4. You shall be responsible to do reconciliation on a daily basis for all the transactions processed. In case of discrepancies, You shall report to Magnet Brains regarding such discrepancy within three (3) working days. However, if any reconciliation issue is highlighted by You to Magnet Brains after three (3) working days from the transaction date, Magnet Brains shall not be responsible or liable in any way whatsoever in case such queries and/or concerns are not resolved.

3.5. For fees deducted upfront before provision of the specific Service, it is agreed that if You deposit applicable taxes under Section 194J of the Income Tax Act, 1961 (in respect of invoices received by You) and furnish to Magnet Brains Form 16-A in respect of such taxes paid, then Magnet Brains shall reimburse to You, on a quarterly basis, the amount in respect of such taxes paid. In all other cases, with respect to invoices received by You, at the time of payment of the Fees, You will withhold applicable taxes under Section 194J of the Income Tax Act, 1961 (in case LTDC is provided as per the LTDC issued). You shall deposit the withheld taxes with the government treasury, file the statutorily mandated returns and furnish the requisite tax deduction certificate (Form 16-A) to Magnet Brains within the timelines prescribed so as to enable Magnet Brains to obtain full credit for the taxes deducted at source.

3.6. You shall be solely responsible for updating Your GST registration number on the Magnet Brains dashboard before Magnet Brains generates the invoice and shall also submit the GST certificate as part of KYC. Magnet Brains will raise a GST tax invoice and report the transactions in the GST returns based on the information provided by You. The GST returns will be filed as per the statutory timelines, to enable You to avail appropriate input tax credit. Magnet Brains shall not be responsible for any mistake and or misrepresentation by You in updating the GST number and other particulars as per the GST certificate. Further, any liability raised on Magnet Brains by the GST authorities due to incorrect information provided by You or deliberate withholding of any statutory information by You shall be recovered by Magnet Brains from You.

3.7. The bonuses will be offered only if the purchase is made through the Pabbly website. Bonuses will not be provided if the purchase or plan is obtained from any sub-account holder or agency.

4. Privacy Policy

By using the Website, You hereby consent to the use of Your information as we have outlined in our Privacy Policy.

5. Third Party Links/offers

This Website may provide links to other websites or resources. Since Magnet Brains has no control over such third-party websites and resources, You acknowledge and agree that Magnet Brains is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources. You further acknowledge and agree that Magnet Brains shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource. Your interaction with any third party accessed through the Website is at Your own risk, and Magnet Brains will have no liability with respect to the acts, omissions, errors, representations, warranties, breaches or negligence of any such third parties or for any personal injuries, death, property damage, or other damages or expenses resulting from Your interactions with the third parties.

6. Our Partners

This Website also offers You access to information primarily about certain financial products/services including, but not restricted, to loan facility, credit cards facility, investment services such as current accounts offered by our lending partners. The terms and conditions can be accessed here.

7. Disclaimer Of Warranty

Magnet Brains warrants that the Service(s) shall be provided materially in accordance with the services documentation available on the Website. Magnet Brains warrants that the Service(s) will perform in all material respects in accordance with these Terms. To the maximum extent permitted by Applicable Laws and except as stated in these Terms, the Services are provided on an “as is” basis. You acknowledge that Magnet Brains does not warrant that the Service(s)s will be uninterrupted or error free or fit for Your specific business purposes.

8. Limitation Of Liability

8.1. Magnet Brains (including its officers, directors, employees, representatives, affiliates, and providers) will not be responsible or liable for (a) any injury, death, loss, claim, act of God, accident, delay, or any direct, special, exemplary, punitive, indirect, incidental or consequential damages of any kind (including without limitation lost profits or lost savings), whether based in contract, tort, strict liability or otherwise, that arise out of or is in any way connected with (i) any failure or delay (including without limitation the use of or inability to use any component of the Website), or (ii) any use of the Website or content, or (iii) the performance or non-performance by Us or any Facility Provider, even if we have been advised of the possibility of damages to such parties or any other party, or (iv) any damages to or viruses that may infect Your computer equipment or other property as the result of Your access to the Website or Your downloading of any content from the Website. The Website may provide links to other third-party websites. However, since Magnet Brains has no control over such third-party websites, You acknowledge and agree that Magnet Brains is not responsible for the availability of such third-party websites and does not endorse and is not responsible or liable for any content, advertising, products or other materials on or available from such third-party websites. You further acknowledge and agree that Magnet Brains shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such third-party websites. Such third-party websites may have separate terms and conditions and privacy policy, and which are independent of Magnet Brains and therefore, we advise You to read the terms and conditions available on such websites before You access any such third- party website.

8.2. Notwithstanding anything under these Terms, Magnet Brains’s aggregate liability and that of its affiliates, officers, employees and agents relating to the Service(s), will not exceed an amount equal to one (1) month fees paid by You for the specific Service(s) giving rise to the liability. Magnet Brains’s liability under or in connection with Terms will be proportionately reduced to the extent any loss or damage is contributed to by You or Your third party providers.

8.3. We are not responsible for any delays, delivery failures, or any other loss or damage resulting from the transfer of data over communication networks and facilities, or during the maintenance work including the internet. The customer acknowledges that the services and documentation may be subject to limitations, delays, and other problems inherent in the use of such communication facilities. This also includes disruption of the service arising from any server-related issue. The company will not be liable for any financial or any other damage arising out of any downtime. By accessing and using our website and any Pabbly applications, you agree to the terms and conditions outlined above. We reserve the right to update or change these terms and conditions at any time without prior notice. It is the users responsibility to check this page regularly for any updates or changes. Your continued use of our website and any applications related to Pabbly after any changes are made constitutes your acceptance of the revised terms and conditions.

8.4. Magnet Brains (including its officers, directors, employees, representatives) reserves the right to access, manage, and test accounts as necessary to provide support, manage settings, and ensure the functionality and features of the Pabbly application are operating as intended. This access may include, but is not limited to, modifying, accidental deleting, or otherwise managing data associated with the customer’s Pabbly account, as well as data within any third-party applications connected to their Pabbly account. By using our services, you consent to such actions, which are designed to maintain and improve the quality of our services.

8.5. To offer you support or technical assistance, our staff or support agents or employees may need to access your Pabbly account to assist you or address issues. Despite our commitment to caution, the possibility of errors exists. Should any incidents arise during our support efforts, including but not limited to accidental data deletion or unintended modifications, Magnet Brains shall bear no liability for any consequential harm or loss or damage. We advise you to maintain your own backups and protective measures for your data. By utilizing our services, you acknowledge and accept that we cannot be held liable for such accidental errors.

9. Indemnity

You agree to indemnify and hold Magnet Brains (and its officers, affiliates, group company, directors, agents and employees) harmless from any and against all claims, whether or not brought by third parties, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature, including reasonable attorneys’ fees, or arising out of or related to Your breach of these Terms, Your violation of any Applicable Laws or the rights of a third party, or Your use of the Website or any disputes between You and any third party.

10. Card Association Rules

10.1. ” Card Payment Network Rules ” refer to the written rules, regulations, releases, guidelines, processes, interpretations and other requirements (whether contractual or otherwise) imposed and adopted by the card payment networks. These card payment networks have infrastructure and processes to enable transaction authorisation. The card payment networks require You to comply with all applicable guidelines, rules, and regulations formulated by them.

10.2. The card payment networks reserve the right to amend their guidelines, rules and regulations. We may be required to amend, modify or change these Terms pursuant to amendments to the Card Payment Network Rules and such amendments, if any, shall be deemed to be binding on You with immediate effect.

10.3. You agree to fully comply with all programs, guidelines, requirements that may be published and/ or mandated by the card payment networks. Notwithstanding our assistance in understanding the Card Payment Network Rules, You expressly acknowledge and agree that You are assuming the risk of compliance with all provisions of the Card Payment Network Rules, regardless of whether You are aware of or have access to those provisions. MasterCard, Visa, Diners, RuPay and American Express make excerpts of their respective rules available on their internet sites.

10.4. In the event that Your non-compliance of Card Payment Network Rules, results in any fines, penalties or other amounts being levied on or demanded of us by a card payment network, then without prejudice to our other rights hereunder, You shall forthwith reimburse us in an amount equal to the fines, penalties or other amount so levied or demanded or spent by us in any manner in relation to such fines, penalties and levies. If You fail to comply with Your obligations towards the card payment networks, Magnet Brains may suspend settlement or suspend/ terminate the Services forthwith.

11. Waiver

Any failure or delay by Magnet Brains to enforce or exercise any provision of these Terms, or any related right, shall not constitute a waiver by Magnet Brains of that provision or right. The exercise of one or more of Magnet Brains’s rights hereunder shall not be a waiver of, or preclude the exercise of, any rights or remedies available to Magnet Brains under these Terms or in law or at equity. Any waiver of any provision shall only be effective if made in writing and executed by a duly authorized officer of Magnet Brains.

12. Force Majeure

If performance of Services/Website by Magnet Brains is prevented, restricted, delayed or interfered with by reason of labour disputes, strikes, acts of God, epidemic, pandemic, floods, lightning, severe weather, shortages of materials, rationing, inducement of any virus, malware, trojan or other disruptive mechanisms, any event of hacking or illegal usage of the Website, utility or communication failures, earthquakes, war, revolution, acts of terrorism, civil commotion, acts of public enemies, blockade, embargo or any law, order, proclamation, regulation, ordinance, demand or requirement having legal effect of any government, regulatory or any judicial authority or representative of any such government, or any other act whatsoever, whether similar or dissimilar to those referred to in this clause, which are beyond the reasonable control of Magnet Brains, then Magnet Brains shall be excused and discharged from such performance to the extent of and during the period of such force majeure event, and such non-performance shall, in no manner whosoever, amount to a breach by Magnet Brains of its obligations herein or incur any legal liability on Magnet Brains.

13. Anti Bribery And Sanctions Laws

You agree to comply with all applicable anti-bribery and anti-corruption laws which prohibit officials, representatives, agents or any other person associated with or acting on behalf of You from giving, offering, promising to offer, receiving/ accepting or acting in any other manner so as to induce a payment, gift, hospitality or anything else of value (either directly or indirectly) whether from within the country or from abroad to government officials, publics servants, regulatory bodies, judicial authorities, persons in positions of authority, elected or contesting electoral candidates, political parties or office bearers thereof or any other third party or person in order to obtain an improper commercial/ business advantage of any kind. Government officials include any government employee, candidate for public office, an employee of government- owned or government–controlled companies, public international organisations and political parties. You also agree not to give, offer, pay, promise or authorise to give or pay, directly, indirectly or through any other person, of anything of value to anybody for the purpose of inducing or rewarding any favourable action or influencing any decision in Your favour.

14. Additional Terms

14.1. You may not assign or otherwise transfer Your rights or obligations under these Terms. Magnet Brains may assign its rights and duties under these Terms without any such assignment being considered a change to the Terms and without any notice to You. If we fail to act on Your breach or anyone else’s breach on any occasion, we are not waiving our right to act with respect to future or similar breaches. Additional terms applicable to the Services provided by Magnet Brains or its affiliates are as under:

(a) The laws of India, without regard to its conflict of laws, rules, will govern these Terms, as well as Your and Our observance of the same. If You take any legal action relating to Your use of the Website or these Terms, You agree to file such action only in the courts located in Bhopal, India. In any such action that We may initiate, the prevailing party will be entitled to recover all legal expenses incurred in connection with the legal action, including but not limited to costs, both taxable and non-taxable, and reasonable attorney fees. You acknowledge that You have read and have understood these Terms, and that these Terms have the same force and effect as a signed agreement. This clause shall survive termination of the Terms.

(b) Without prejudice to any other rights or remedies Magnet Brains may have, You hereby agree and confirm that Magnet Brains shall have the right to set-off by whatever means the whole or any part of Your liability to Magnet Brains under these Terms (or any other agreement between You and Magnet Brains or its affiliates) against any funds, sums or other amounts credited to, or owing to, You under these Terms (or any other agreement between You and Magnet Brains or its affiliates). You agree that Magnet Brains may exercise the right of set-off at any time, without any prior notice to You. In the event such set-off does not fully reimburse Magnet Brains for the liability owed, You shall pay Magnet Brains a sum equal to any shortfall thereof.

(c) You shall not (whether on-line or otherwise): (i) describe Yourself as an agent or representative of Magnet Brains or any Facility Provider; (ii) represent that You have any rights to offer any products or services offered by Magnet Brains or the Facility Provider; and (iii) make any representations to Your customer or any third party or give any warranties which may require Magnet Brains or Facility Provider to undertake to or be liable for, whether directly or indirectly, any obligation and/or responsibility to customer or any third party. (d) Magnet Brains reserves the right to make changes to the Website, related policies and agreements, these Terms and the Privacy Policy at any time as it deems fit and proper, including but not limited to comply with changes in law or regulation, correct inaccuracies, omissions, errors or ambiguities, reflect changes in the process flow, scope and nature of the Services and ancillary services, company reorganization, market practice or customer requirements. Upon any change, Your continued use of the Services and ancillary services constitutes acceptance of the changes and an agreement to be bound by Terms, as amended. If You do not agree to the changes, You may please discontinue Your use of the Services.

15. Advertising

Some of the Services may be supported by advertising revenue and may display advertisements and promotional material. These advertisements may be targeted to the content of information stored on the Services, queries made through the Services or other information. The manner, mode and extent of advertising by Magnet Brains are subject to change without any specific notice to You. In consideration for Magnet Brains granting You access to and use of the Services, You agree that Magnet Brains may place such advertisements on the Services through Website, print media, electronic media, and social media advertising platforms etc.

16. Suspension And Termination

16.1. Notwithstanding anything to the contrary, Magnet Brains shall have the right to immediately suspend Services and settlement of any monies or payments to You, without any liability to You, in the event of the following:

(a) You breach any clause of these Terms.

(b) You facilitate any transaction which is unlawful or in contravention with ‘Prohibited Products and Services’ listed below.

(c) Magnet Brains receives instructions from Facility Providers or governmental authorities or law enforcement agencies to either suspend the Services, or part thereof, or directs to suspend the Services or part thereof regardless of whether there is pending investigation/enquiry into any alleged illegal/unlawful activities.

(d) You use the Services for any transactions which have a high-risk score as per Magnet Brains’s internal fraud assessment tools and other policies.

(e) Magnet Brains is of the opinion that there are suspicious circumstances surrounding Your activities.

(f) Magnet Brains is of the opinion that there are pending, anticipated, or excessive disputes, refunds, or reversals relating to Your use of Services.

(g) Your products / services infringe, or are suspected of infringing, intellectual property rights, copyrightable works, patented inventions, trademarks and trade secrets, or You are suspected of selling counterfeit and/or knock-off goods.

(h) You materially change the type of the products / services provided to end customers and as declared on the onboarding form, without obtaining Magnet Brains’s prior written permission to use the Services for the new or changed types of services / products, or it is discovered by Magnet Brains that You provided substantially misleading and / or false information about Your products / services as part of the onboarding activities.

(i) Magnet Brains in its sole discretion determines that Your activities expose Magnet Brains to risks which are unacceptable to Magnet Brains.

(j) Magnet Brains in its sole discretion is required to do so due to regulatory changes impacting the Services.

16.2. These Terms are effective upon the date You first access or use the Services and continue until terminated by You or Magnet Brains. We may terminate these Terms or close Your Magnet Brains account at any time for any reason (including, without limitation, for any activity that may create harm or loss to the goodwill of Magnet Brains). Where Applicable Laws requires advance notice of termination to be provided, we will, prior to termination, provide You with the required advance notice of termination.

16.3. Termination does not immediately relieve You of obligations incurred by You under these Terms. Upon termination, You agree to stop using the Services. Your continued or renewed use of the Services after termination serves to renew Your consent to the Terms. In addition, upon termination You understand and agree that We will not be liable to You for compensation, reimbursement, or damages related to Your use of the Services, or any termination or suspension of the Services or deletion of Your information or account data; and You will still liable to us for any fees or fines, or other financial obligation incurred by You or through Your use of the Services prior to termination.

Prohibited Products And Services

1.) Adult goods and services which includes pornography and other sexually suggestive materials (including literature, imagery and other media); escort or prostitution services; Website access and/or Website memberships of pornography or illegal sites;

2.) Alcohol which includes alcohol or alcoholic beverages such as beer, liquor, wine, or champagne;

3.) Body parts which includes organs or other body parts;

4.) Bulk marketing tools which includes email lists, software, or other products enabling unsolicited email messages (spam);

5.) Cable descramblers and black boxes which includes devices intended to obtain cable and satellite signals for free;

6.) Child pornography which includes pornographic materials involving minors;

7.) Copyright unlocking devices which includes Mod chips or other devices designed to circumvent copyright protection;

8.) Copyrighted media which includes unauthorized copies of books, music, movies, and other licensed or protected materials;

9.) Copyrighted software which includes unauthorized copies of software, video games and other licensed or protected materials, including OEM or bundled software;

10.) Counterfeit and unauthorized goods which includes replicas or imitations of designer goods; items without a celebrity endorsement that would normally require such an association; fake autographs, counterfeit stamps, and other potentially unauthorized goods;

11.) Drugs and drug paraphernalia which includes illegal drugs and drug accessories, including herbal drugs like salvia and magic mushrooms;

12.) Drug test circumvention aids which includes drug cleansing shakes, urine test additives, and related items;

13.) Endangered species which includes plants, animals or other organisms (including product derivatives) in danger of extinction;

14.) Gaming/gambling which includes lottery tickets, sports bets, memberships/ enrolment in online gambling sites, and related content;

15.) Government IDs or documents which includes fake IDs, passports, diplomas, and noble titles;

16.) Hacking and cracking materials which includes manuals, how-to guides, information, or equipment enabling illegal access to software, servers, website, or other protected property;

17.) Illegal goods which includes materials, products, or information promoting illegal goods or enabling illegal acts;

18.) Miracle cures which includes unsubstantiated cures, remedies or other items marketed as quick health fixes;

19.) Offensive goods which includes literature, products or other materials that: (a) Defame or slander any person or groups of people based on race, ethnicity, national origin, religion, sex, or other factors; (b) Encourage or incite violent acts; or (c) Promote intolerance or hatred;

20.) Offensive goods, crime which includes crime scene photos or items, such as personal belongings, associated with criminals;

21.) Pyrotechnic devices, combustibles, corrosives and hazardous materials which includes explosives and related goods; toxic, flammable, and radioactive materials and substances;

22.) Regulated goods which includes air bags; batteries containing mercury; Freon or similar substances/refrigerants; chemical/industrial solvents; government uniforms; car titles; license plates; police badges and law enforcement equipment; lock-picking devices; pesticides; postage meters; recalled items; slot machines; surveillance equipment; goods regulated by government or other agency specifications;

23.) Securities which includes government bonds or related financial products;

24.) Tobacco and cigarettes which includes cigarettes, cigars, chewing tobacco, and related products;

25.) Traffic devices which includes radar detectors/jammers, license plate covers, traffic signal changers, and related products;

26.) Weapons which includes firearms, ammunition, knives, brass knuckles, gun parts, and other armaments;

27.) Wholesale currency which includes discounted currencies or currency exchanges;

28.) Live animals or hides/skins/teeth, nails and other parts etc. of animals;

29.) Multi-Level Marketing collection fees;

30.) Matrix sites or sites using a matrix scheme approach;

31.) Offering Work-at-home approach and/or Work-at-home information; with an intention to deceive;

32.) Drop-shipped merchandise;

33.) Any product or service which is not in compliance with all applicable laws and regulations whether federal, state, local or international, including the laws of India;

34.) Provision of any services that have the potential of casting the Payment Gateway Facilitators in a poor light and/or that may be prone to Buy & Deny attitude of the cardholders when billed (e.g. Adult material/ Mature content/Escort services/ friend finders) and thus leading to chargeback and fraud losses;

35.) Businesses or website that operate within the scope of laws which are not absolutely clear or are ambiguous in nature (e.g. Web-based telephony, Website supplying medicines or controlled substances, website that promise online match-making);

36.) Businesses out rightly banned by law (e.g. Betting & Gambling/ publications or content that is likely to be interpreted by the authorities as leading to moral turpitude or decadence or incite caste/communal tensions, lotteries/sweepstakes & games of chance;

37.) If You deal in intangible goods/ services (eg. Software download/ Health/ Beauty Products), and businesses involved in pyramid marketing schemes or get-rich-quick schemes and any other product or Service, which in the sole opinion of either the Partner Bank or the Acquiring Bank, is detrimental to the image and interests of either of them / both of them, as communicated by either of them/ both of them to You from time to time. This shall be without prejudice to any other terms & conditions mentioned in these Terms;

38.) Mailing lists;

39.) Virtual currency, cryptocurrency and other crypto products (like non-fungible tokens or NFTs), prohibited investments for commercial gain or credits that can be monetized, re-sold or converted to physical or digital goods or services or otherwise exit the virtual world;

40.) Money laundering services;

41.) Database providers (for tele-callers);

42.) Bidding/Auction houses;

43.) Activities prohibited by the Telecom Regulatory Authority of India;

44.) Any other activities prohibited by Applicable Laws;

45.) Entities operating as chit funds/ nidhi companies (except government or public sector unit (PSU) entities);

46.) Unregulated/ unlicensed money service business (MSB) or money and value transfer services (MVTS) like exchange houses, remittance agents or individuals running such businesses in jurisdictions that require license for such businesses.

The above list is subject to additions / changes by Magnet Brains, based on instructions received from Facility Providers, without any prior intimation to You.

SPECIFIC TERMS OF USE

A. Payment Aggregation Services

You agree that the fees shall be charged according to the manner, rates and frequency determined by Magnet Brains. Magnet Brains reserves the right to update the amount of the Fees including for Services for which no charge has been levied previously in accordance with this clause. You agree that You shall be liable to pay any additional fees as determined by Magnet Brains in the event:

(a) You avail certain value-added services available on the dashboard irrespective of whether they have been available free of charge previously.

(b) You avail any new Services not mentioned in these Terms.

You agree that Your use of any Service or a value-added service shall be construed as a consent to any additional fees which may be levied by Magnet Brains on such additional Service or value-added service.

1. Definitions:

1.1. “ Chargeback ” shall mean the reversal (such reversal being requested by a Facility Provider pursuant to a request from the Facility Provider’s customer) of the debit of the Transaction Amount that was charged by You, where the reversal is approved by the Facility Provider following examination of the Transaction related documents and information furnished by You, consequently resulting in Magnet Brains being charged the Transaction Amount and charges, penalties or fines associated with processing the Chargeback.

1.2. “ Chargeback Amount ” shall mean the aggregate amount that the Facility Provider charges Magnet Brains pursuant to a Chargeback.

1.3. “ Chargeback Documents ” has the meaning ascribed to the term in Clause 3.1 hereunder.

1.4. “ Chargeback Request ” means a claim for Chargeback by the Facility Provider’s customer.

1.5. “ Escrow Account ” or “ Nodal Account ” is an account held by Magnet Brains with an Escrow Bank or nodal bank, as applicable for the purpose of receiving the Transaction Amount and effecting settlements to You.

1.6. “ Escrow Bank ” means a bank that is authorised by the RBI, to operate an Escrow Account / Nodal Account under Payment Aggregation Guidelines.

1.7. “ Escrow Bank Working Days ” means days on which the Escrow Bank is operational to undertake settlements.

1.8. “ Fee Credit ” has the meaning ascribed to the term in Clause 2.5 hereunder.

1.9. “ Payment Aggregator Guidelines ” means, as applicable, the RBI circular DPSS.CO.PD.NO.1102/02.14.08/2009-10 dated November 24, 2009 or DPSS.CO.PD.No.1810/02.14.008/2019-20 dated March 17, 2020, including any amendments, clarifications, FAQs, etc. which may be issued from time to time.

1.10. “ Payment Instrument ” includes credit card, debit card, bank account, prepaid payment instrument or any other instrument issued under Applicable Law, used by a customer to pay the Transaction Amount

1.11. “ Permissible Deductions ” means (a) fees charged by Magnet Brains; (b) Chargeback Amount including fines and penalties; and (c) any other sum due and payable by You to Magnet Brains.

1.12. “ Refund ” means processing of Your request to Magnet Brains, for returning the Transaction Amount (or part thereof) to the Payment Instrument which was used for effecting the payment of the Transaction Amount.

1.13. “ Transaction ” means an order or request placed by the customer with You (or a third-party vendor availing of Your services) for purchasing goods/ services from You, which results in a debit to the customer’s Payment Instrument.

1.14. “ Transaction Amount ” means the amount paid by the customer in connection with Transaction.

1.15.“ Digital Lending Apps/Platforms (DLAs)” mean any mobile and web-based applications with user interface that facilitate digital lending services. DLAs will include apps of regulated entities as well as those operated by LSPs engaged by such regulated entities for extending any credit facilitation services in conformity with extant outsourcing guidelines issued by the RBI.

1.16.“ Lending Service Provider (LSP)” means an agent of a regulated entity who carries out one or more of lender’s functions or part thereof in customer acquisition, underwriting support, pricing support, servicing, monitoring, recovery of specific loan or loan portfolio on behalf of the regulated entities in conformity with extant outsourcing guidelines issued by the RBI.

2. Payment Processing

2.1. Subject to the General Terms of Use read with the Specific Terms of Use for Payment Aggregation Services, Magnet Brains shall facilitate collection of online payments for products/ services sold by You.

2.2. Subject to Clause 3 and 4 hereunder, Magnet Brains shall settle the Transaction Amount (net of Permissible Deductions) into Your account within two (2) Escrow Bank working days following the date of the Transaction.

2.3. If Magnet Brains settles the Transaction Amount under the General Terms of Use or any Specific Terms of Use thereunder, at an earlier time than agreed above, Magnet Brains shall have an absolute right to recover the Transaction Amount forthwith if the same is not received in the Escrow Account within three (3) Escrow Bank Working Days following the date of the Transaction for any reason whatsoever.

2.4. Magnet Brains shall have an absolute right to place limits on the Transaction value.

2.5. You may choose to purchase fee credits from Magnet Brains in respect of the Services being rendered under this Specific Terms of Use for Payment Aggregation Services. It is agreed that in respect of each Transaction, Magnet Brains shall be entitled to deduct an amount equivalent to Magnet Brains Fees along with applicable taxes from the Fee Credit. You agree that if sufficient funds are not available in the Fee Credits, then Magnet Brains shall be entitled to deduct Magnet Brains Fees along with applicable taxes from the Transaction Amount. Fee Credits are the credits using which You may receive the full settlement amount without any fee deduction. For example, if You have a Fee Credit of INR 100 then all the Transactions will be settled in full and the Fees for these payments will be deducted from the Fee Credit of INR 100 (” Fee Credit” ).

2.6. Paylater Settlement- Magnet Brains is providing the Services merely on “AS IS WHERE IS” basis. Wherever applicable, You shall be responsible for ensuring that the customer has provided an informed consent to the lender and its lending service provider (LSP) for Transactions enabling the lender to disburse the loan through Magnet Brains into Your bank account.

3. Chargebacks

3.1. If a Facility Provider communicates to Magnet Brains the receipt of a Chargeback Request, You will be notified of the Chargeback. You agree that liability for Chargeback, whether domestic or international, under the General Terms of Use or any Specific Terms of Use thereunder rests with You. You further agree that it is Your sole discretion whether to avail non-3D secure services or not. Subject to availability of funds, Magnet Brains upon receipt of a Chargeback Request shall forthwith deduct Chargeback Amount from the Transaction Amounts which may be used, based on the decision of the Facility Provider, either to a) process Chargeback in favour of the customer or b) credit to You. For the avoidance of doubt, Magnet Brains shall be entitled to deduct the Chargeback Amount upon receiving a Chargeback claim. You shall be entitled to furnish to Magnet Brains documents and information (“ Chargeback Documents ”) pertaining to the Transaction associated with the Chargeback Request in order to substantiate (i) the completion of the aforesaid Transaction; and /or; (ii) delivery of goods / services sought by the customer pursuant to the said Transaction. You shall furnish the Chargeback Documents within three (3) calendar days (or such other period specified by the Facility Provider) of receiving notification of the Chargeback Request.

3.2. You agree that (i) if You are unable to furnish Chargeback Documents; and /or; (ii) the Facility Provider is not satisfied with the Chargeback Documents furnished by You, then the Facility Provider shall be entitled to order Magnet Brains to effect a reversal of the debit of the Chargeback Amount associated with the Chargeback such that the said Chargeback Amount is credited to the customer’s Payment Instrument.

3.3. Notwithstanding anything in these Terms, if the Facility Providers charge the Chargeback Amount from Magnet Brains then You agree and acknowledge that Magnet Brains is entitled to recover such Chargeback Amount from You by way of deduction from (i) the Transaction Amounts to be settled to You and (ii) any of Your other funds held by Magnet Brains in the course of providing the Services. Provided however, if the available Transaction Amounts or other funds are insufficient for deduction of the Chargeback Amount, then Magnet Brains is entitled to issue a debit note seeking reimbursement of the Chargeback Amount. You shall reimburse the Chargeback Amount within seven (7) days of receipt of the debit note.

3.4. On the issuance of notice of termination of this Specific Terms of Use for Payment Aggregation Services or the General Terms of Use, Magnet Brains reserves the right to withhold from each settlement made during the notice period, a sum computed based on a Stipulated Percentage ( defined hereinbelow ) for a period of one hundred and twenty (120) days (“ Withholding Term ”) from the date of termination of these Terms. The sums so withheld shall be utilized towards settlement of Chargebacks. After processing such Chargebacks, Magnet Brains shall transfer the unutilized amounts, if any, to You forthwith upon completion of the Withholding Term. The ‘ Stipulated Percentage ’ is the proportion of the Chargeback Amounts out of the total Transaction Amounts settled during the subsistence of these Terms.

3.5. Notwithstanding anything in this Specific Terms of Use, if the amount withheld pursuant to Clause 3.4 above is insufficient to settle Chargebacks Amounts received during the Withholding Term, then Magnet Brains is entitled to issue a debit note seeking reimbursement of the Chargeback Amount. You shall reimburse the Chargeback Amount within seven (7) days of receipt of the debit note.

3.6. The following applies for Chargebacks associated with EMI products which are supported by Facility Providers. For any loan cancellation requests, You need to respond to Magnet Brains within 7 working days with a suitable response. If loan is to be cancelled, then the same needs to be informed to Magnet Brains and if cancellation request is to be declined then You need to provide proof of delivery and justification. For loans which would get cancelled on the basis of Your confirmation, the amount would be recovered from the daily settlement.

4. Refunds

4.1. You agree and acknowledge that subject to availability of funds received in the Escrow Account, You are entitled to effect Refunds at Your sole discretion.

4.2. You further agree and acknowledge that initiation of Refunds is at Your discretion and Magnet Brains shall process a Refund only upon initiation of the same on the Website.

4.3. All Refunds initiated by You shall be routed to the same payment method through which the Transaction was processed.

4.4. You agree that Magnet Brains fees shall always be applicable and payable by You on each Transaction irrespective of whether You have refunded the same to Your customer either through normal channels of refunds or through the instant refund service of Magnet Brains affiliate (if availed).

5. Fraudulent Transactions

5.1. Subject to Clause 3.1 and 3.2, if Magnet Brains is intimated, by a Facility Provider, that a customer has reported an unauthorised debit of the customer’s Payment Instrument (“ Fraudulent Transaction ”), then in addition to its rights under Clause 16 of the General Terms of Use, Magnet Brains shall be entitled to suspend settlements to You during the pendency of inquiries, investigations and resolution thereof by the Facility Providers.

5.2. If the amount in respect of the Fraudulent Transaction has already been settled to You pursuant to these Terms, any dispute arising in relation to the said Fraudulent Transaction, following settlement, shall be resolved in accordance with the RBI’s notification DBR.No.Leg.BC.78/09.07.005/2017-18, dated July 6, 2017 read with RBI’s notification DBOD. LEG. BC 86/09.07.007/2001-02 dated April 8, 2002 and other notifications, circulars and guidelines issued by the RBI in this regard from time to time.

5.3. Subject to Clause 5.2 above, if the Fraudulent Transaction results in a Chargeback, then such Chargeback shall be resolved in accordance with the provisions set out in the Terms.

5.4. You acknowledge that Magnet Brains shall not be responsible for any liability arising in respect of Fraudulent Transactions whether it is an international or a domestic transaction.

5.5. You shall be liable in the event of breach of the fraud amount thresholds as provided under the NPCI guideline on ‘Fraud liability guidelines on UPI transactions’ NPCI/2022- 23/RMD/001. You hereby understand and agree that the decision of the NPCI or the concerned acquiring bank, as the case may be, shall be final and binding.

6. General

6.1. In the event of any conflict between the General Terms of Use and Specific Terms of Use, the Specific Terms of Use shall prevail over the General Terms of Use. To the maximum extent feasible, they shall be construed harmoniously.

6.2. Capitalised Terms used herein but not defined in this Specific Terms of Use shall have the meaning ascribed to such terms in the General Terms of Use.

6.3. Clauses 3 and 5 hereinabove shall survive the termination of the Terms

7. Compliance With Payment Aggregator Guidelines

7.1. You represent and warrant that (i) You shall during the entire term of the usage of the Services, implement, observe and comply with applicable requirements prescribed under Applicable Law including but not limited to the provisions of the Payment Aggregator Guidelines. You shall further ensure that Your operations are in compliance with the Payment Aggregator Guidelines and You shall not undertake any action in breach of the same (ii) You shall on Your website/web app/mobile site/mobile app clearly indicate/display (a) the return and refund policy of Your products/ services to Your customers, including the timelines for processing such returns, refunds or cancellations; and (b) the general terms and conditions of use by Your customers. You shall ensure that You deliver products and services in accordance with instructions of the customers. (iii) You shall at no time hold, store, copy or keep any customer data relating to a customer’s Payment Instrument and shall notify in writing to Magnet Brains without any delay if You suspect or have become aware of a possible security breach related to any customer data. (iv) You shall not store any data pertaining to the Payment Instrument / customer Payment Instrument credentials. On demand, You shall provide a written confirmation, in a form and manner acceptable to Magnet Brains and Facility Providers, certifying compliance to this aspect.

7.2. You shall set up a comprehensive customer grievance redressal mechanism which provides the procedure for addressing complaints received from Your customer and You shall include the details of the person designated by You for handling such customer complaints. It is clarified that such customer grievance redressal mechanism shall provide the facility to the customers for registering their complaints over phone, email, or any other electronic means. You shall respond to such grievances or complaints received from Your customers within a period of 5 (five) business days from the date of receiving such grievance or complaint.

7.3. You shall comply with or enter into an agreement with a third party service provider of payment processing services for compliance with the PCI DSS, as may be amended from time to time and the Payment Application-Data Security Standard (“ PA-DSS ”), if applicable. You shall also submit an annual report in writing to Magnet Brains, signifying proof of compliance with the above.

7.4. If You become aware that You will not be or are likely not to be, in compliance with PCI DSS or PA DSS for any reason, You will promptly report in writing to Magnet Brains such non- compliance or likely non-compliance.

7.5. You shall provide Magnet Brains with evidence of compliances listed in this Clause 7 at Magnet Brains’s request and provide, or make available, to Magnet Brains copies of any audit, scanning results or related documents relating to such compliance. Notwithstanding the above, Magnet Brains shall have the right to conduct a security audit to check Your compliance with this Clause 7 and in such cases, You shall extend full co-operation to Magnet Brains and its representatives so as to enable them to conduct the audit to their sole satisfaction.

7.6. You agree to adopt and enforce any information security requirement that Magnet Brains may deem advisable in order to facilitate reasonable security processes and procedures.

8. Service Descriptions

8.1 ( Optimizer )

For the purpose of these services, unless the context otherwise requires:

(a) “ Optimizer Services ” means a technology solution developed by Magnet Brains which enables You to route Your payments through specific payment gateways based on the Your business conditions and preferences. This solution works as a software layer on top of Your payment to route every payment request received for the Your unique id, based on the rules created by You on Optimizer’s merchant facing dashboard.

(b) “ Optimizer Transaction ” means any transaction routed by You through the Optimizer Services, which involves an order or request placed by the customer with You by paying the Optimizer Transaction Amount to You, while using the services of any payment gateway or payment aggregator.

(c) “ Optimizer Transaction Amount ” means the amount paid by the customer to You which is then routed by You through the Optimizer Services.

(d) You agree that the Optimizer Services are being provided by Magnet Brains solely as a software as a solution (SaaS) provider. The Optimizer Services are independent and separate from the other Services being provided to You. It is clarified that, for these Optimizer Services, Magnet Brains’s role will strictly be that of a SaaS Provider and will not be that of a payment service provider.

(e) You hereby consent Magnet Brains to use or process any type of data shared by You for the provision of the Optimizer Services.

(f) Magnet Brains shall have the right to charge additional fees for provision of the Optimizer Services.

(g) You shall for Your omission / commission indemnify and hold Magnet Brains, its directors, managers, officers, employees and agents harmless from and against all losses arising from claims, demands, actions or other proceedings as a result of disputes or claims raised by any payment gateway/ payment aggregator in relation to Optimizer Services.

8.2. ( Value Added Services )

(a) You may opt for certain value added services available on the dashboard which will be subject to an additional charge to be agreed upon by the parties. Such charges are to be paid on a monthly / quarterly / annual basis or other frequency as may be agreed between the parties. You hereby consent that payments towards such value added services shall be deducted from the settlement amount payable from Escrow Account under these Terms.

(b) In addition to the above, You acknowledge that Magnet Brains provides as a value added service certain customisable templates for terms and conditions, return and refund and shipping policy, privacy policy, etc. (together, “ Customisable Templates ”) which You may choose to use to display on Your website / web app / mobile site / mobile app / other digital app in order to comply with Your obligations under the Payment Aggregator Guidelines. You acknowledge and agree that: (a) the Customisable Templates are available during the onboarding process to be used at Your sole discretion; (b) Magnet Brains provides the Customisable Templates on an “as is” basis; and (iii) You represent and warrant (i) that it is Your sole responsibility to verify the suitability of the Customisable Templates for Your products / services, (ii) that You have sought independent legal advice prior to using the Customisable Templates, (iii) that You absolve Magnet Brains of any liability arising from the use of the Customisable Templates, (iv) that You have read and modified the Customisable Templates as necessary before publishing on Your website / web app / mobile site / mobile app. Notwithstanding anything to the contrary in these Terms, Magnet Brains expressly disclaims all liability in respect of any actions taken or not taken based on any or all of the Customisable Templates. Magnet Brains does not necessarily endorse and is not responsible for any third-party content that may be accessed through the Customisable Templates.

9. Specific Terms For Snrr Merchants

You agree that the following terms shall only apply in case You hold a Special Non-Resident Rupee Account (“ SNRR Account ”) pursuant to the RBI ‘Master Direction – Deposits and Accounts’ dated January 1, 2016 and Circular on ‘Non-resident Rupee Accounts – Review of Policy’ dated November 22, 2019 detailed hereinbelow:

9.1. Any person resident outside India, having a business interest in India shall open an SNRR Account with an authorised dealer for the purpose of putting through bona fide transactions in rupees, not involving any violation of the provisions of the Act, rules and regulations made thereunder. The business interest, apart from generic business interest, shall include the following INR transactions, namely :-

(a) Investments made in India in accordance with Foreign Exchange Management (Non-debt Instruments) Rules, 2019 dated October 17, 2019 and Foreign Exchange Management (Debt Instruments) Regulations, 2019 notified vide notification no. FEMA 396/2019-RB dated October 17, 2019, as applicable, as amended from time to time;

(b) Import of goods and services in accordance with Section 5 of the Foreign Exchange Management Act 1999 (42 of 1999), read with Notification No. G.S.R. 381(E) dated May 3, 2000, viz., Foreign Exchange Management (Current Account Transaction) Rules, 2000, as amended from time to time;

(c) Export of goods and services in accordance with Section 7 of the Foreign Exchange Management Act 1999 (42 of 1999), read with Notification No. G.S.R. 381(E) dated May 3, 2000, viz., Foreign Exchange Management (Current Account Transactions) Rules, 2000, as amended from time to time, and further read with FEMA Notification No.23(R)/2015-RB dated January 12, 2016, as amended from time to time;

(d) Trade credit transactions and lending under External Commercial Borrowings (ECB) framework in accordance with Foreign Exchange Management (Borrowing and Lending) Regulations, 2018, as amended from time to time; and

(e) Business related transactions outside International Financial Service Centre (IFSC) by IFSC units at GIFT city like administrative expenses in INR outside IFSC, INR amount from sale of scrap, government incentives in INR, etc. The account will be maintained with bank in India (outside IFSC).

9.2. The SNRR Account shall carry the nomenclature of the specific business for which it is in operation. Indian bank may, at its discretion, maintain a separate SNRR Account for each category of transactions or a single SNRR Account for a person resident outside India engaged in multiple categories of transactions provided it is able to identify/ segregate and account them category- wise.

9.3. You shall ensure that the operations in the SNRR Account shall not result in the account holder making available foreign exchange to any person resident in India against reimbursement in rupees or in any other manner.

9.4. The SNRR Account shall not bear any interest.

9.5. The debits and credits in the SNRR Account shall be specific/ incidental to the business proposed to be done by the account holder.

9.6. The tenure of the SNRR Account shall be concurrent to the tenure of the contract / period of operation / the business of the account holder and in no case shall exceed seven years. Approval of the RBI shall be obtained in cases requiring renewal, provided the restriction of seven years shall not be applicable to SNRR accounts opened for the purposes stated at sub. paragraphs i to v of paragraph 1 of Schedule 4 of Regulation 5(4) of Foreign Exchange Management (Deposit) Regulations, 2016.

9.7. All the operations in the SNRR Account shall be in accordance with the provisions of the Act, rules and regulations made thereunder.

9.8. The balances in the SNRR Account shall be eligible for repatriation.

9.9. You shall not transfer from any Non-Resident Ordinary account (“ NRO ”) account to the SNRR Account.

9.10. All transactions in the SNRR Account shall be subject to payment of applicable taxes in India.

9.11. SNRR Account may be designated as resident rupee account on the account holder becoming a resident.

9.12. The amount due/ payable to non-resident nominee from the account of a deceased account holder, shall be credited to NRO account of the nominee with an authorised dealer/ authorised bank in India.

9.13. The transactions in the SNRR Account shall be reported to the RBI in accordance with the directions issued by it from time to time.

9.14. You shall ensure that You have prior approval of RBI in case You have entities incorporated in Pakistan and/or Bangladesh or You are a Pakistan or Bangladesh national.

10. Specific Terms For Gaming Merchants

These terms shall only apply if You are a gaming merchant identified specifically in this Specific Terms for the gaming merchants.

10.1. You represent and warrant to Magnet Brains that:

(a) You do not engage in any activity that violates any Applicable Law pertaining to gaming, gambling, betting or wagering.

(b) No services provided by You to any customer (“ Merchant Services ”) are of a nature that may be construed as a competition/contest/game/sport/event (online or offline) whose outcome is based merely or preponderantly or predominantly on chance.

(c) The Merchant Services are at all times in compliance with all Applicable Laws including pertaining to restriction or prohibition on gambling, betting, wagering and gaming activities.

(d) The provision of the Merchant Services to customers in the states of Nagaland and Sikkim (if so provided) are in accordance with the Applicable Laws of these states and You have obtained and hold all necessary and valid licenses and registrations to provide the Merchant Services in Nagaland and Sikkim.

(e) No Merchant Services including facilitation, hosting or providing a platform for any competition/contest/game/sport/event (online or offline) for monies are rendered by it to (i) any customers in the states of Telangana, Odisha and Assam or (ii) any customers who are residents of the states of Telangana, Odisha and Assam.

10.2. The representations and warranties set out in Clause 10.1. above shall be repeated on each day during the term of these Terms.

10.3. You hereby agree and undertake to provide a written confirmation, in a form and manner set out below certifying that the representations and warranties set out in Clause 10.1. above are true and correct. Such certificate shall be given by You to Magnet Brains on the first day of every quarter from the date of entering into this Specific Terms for gaming merchants till its expiry or termination, whichever is later.

10.4. Notwithstanding any other provision of the General Terms of Use or this Specific Terms for gaming merchants , You shall indemnify and hold Magnet Brains, its affiliates, and each of their directors, managers, officers, employees and agents harmless from and against all losses (including any losses that are special, incidental, indirect, consequential, exemplary or punitive in nature) arising from claims, demands, actions or other proceedings as a result of or on account of (a) any of the Your representations or warranties as set out in Clause 10.1 above being breached or becoming untrue or incorrect, or (b) Your engagement in any activity that violates any Applicable Law pertaining to gaming, gambling, betting or wagering.

Form of Undertaking for gaming merchants

LETTER OF UNDERTAKING
(On merchant’s letter head)

Date:

To,

Magnet Brains Software Private Limited,

E3/49. Arera Colony, Bhopal

Pin Code: 462016

Subject: Undertaking to comply, stay fully compliant from time to time, with applicable laws, including but not limited to, gaming laws, rules, regulations, among others.

Sir/Madam,

M/s._________<please add merchant’s name> (‘Merchant’, “We”) represent and warrant to Magnet Brains Software Private Limited and its affiliates (‘ Magnet Brains’)that:

1.) We shall comply with all applicable Know Your Customer (KYC) norms and/or rules and/or regulations and Anti-Money Laundering (AML) standards under the Prevention of Money Laundering Act, 2002. In this regard, any notice received or subsisting from any governmental authorities shall immediately be forwarded to Magnet Brains.

2.) No services provided by us and/or to any of our customers (“Merchant Services”) are of a nature that may be construed as a competition/contest/game/sport/event (online or offline) whose outcome is based merely or preponderantly or predominantly on chance.

3.) The Merchant Services are at all times in compliance with all applicable laws, rules and regulations, including pertaining to restriction and/or prohibition on gambling, betting, wagering and gaming activities. The Merchant undertakes to stay compliant, from time to time, in its due course of engagement with Magnet Brains.

4.) The provision of the Merchant Services to our customers in certain specific states of India are in accordance with the applicable laws, rules and regulations of those states and the Merchant has obtained and holds all necessary and valid licenses and/or permissions and/or registrations to that effect.

5.) No Merchant Services including facilitation, hosting or providing a platform for any competition/contest/game/sport/event (online or offline) for monies are rendered by us to (i) any customers in those states where it is not permitted by any applicable laws or governmental action (‘Restricted States’) (ii) any customers who are residents of the Restricted States.

6.) The Merchant shall indemnify and hold Magnet Brains, its Affiliates, and each of their directors, managers, officers, employees and agents harmless from and against all losses arising from claims, demands, actions or other proceedings as a result of or on account of any of the representations or warranties of the Merchant as set out above being breached or becoming untrue or incorrect.

7.) This letter of undertaking shall be read harmoniously with other agreements, if any, between Merchant and Magnet Brains.

Yours sincerely,

For (Merchant’s name)

Name of the Authorised Signatory

Designation of the Authorised Signatory

B. Specific Terms For E-Mandate Services

(a) You avail certain value-added services available on the dashboard irrespective of whether they have been available free of charge previously.

(b) You avail any new Services not mentioned in these Terms.

1. Definitions:

1.1. “ Bank Account ” means a banking account maintained by a Your customer with a Destination Bank as per Applicable Law.

1.2. “ Collection Information ” shall mean information or data provided by You specifying the amount to be collected and other details to identify the Bank Account and the date on which the amount shall be collected.

1.3. “ Destination Bank ” means a bank registered with NPCI as per the Procedural Guidelines and which authenticates details of Your customer’s Bank Account held with the Destination Bank and approves the E-Mandate Registration Request in accordance with the Procedural Guidelines.

1.4. “ E-Mandate Payments ” shall mean automated deductions of pre-determined payments specified from the Bank Account (pursuant to electronic mandates issued Your customers) in accordance with the Procedural Guidelines.

1.5. “ E-Mandate Registration ” means the approved and authenticated E-Mandate Registration Request based on which E-Mandate Payments can be effected.

1.6. “ E-Mandate Registration Request ” means the request (in electronic or physical form) made by Your customer for deduction of the customer’s Bank Account for effecting an E-Mandate Payment to You.

1.7. “ Escrow Account” or “Nodal Account ” is an account held by Magnet Brains with an Escrow/ nodal bank for the purpose of receiving the Transaction Amount and effecting settlements to You.

1.8. “ Escrow Bank ” means a bank that is authorised by the RBI under its circular DPSS.CO.PD.NO.1102/02.14.08/2009-10 dated November 24, 2009, to operate an Escrow Account under Payment Aggregation Guidelines.

1.9. “ Escrow Bank Working Days ” means days on which the Escrow Bank is operational to undertake settlements.

1.10. “ NPCI ” means the National Payments Corporation of India constituted pursuant to the provisions of the Payment and Settlement Systems Act, 2007.

1.11. “ Procedural Guidelines ” means the guidelines governing inter alia the processes to be followed and implemented by Sponsor Banks, Destination Banks and intermediaries for effecting E-Mandate Payments, issued by the NPCI and shall include any revisions, modifications and amendments thereto.

1.12. “ Sponsor Banks ” mean the banks / entities which are authorised to implement the E-Mandate Payments by inter alia receiving API calls from Magnet Brains for initiating E-Mandate Payments, communicating the necessary E-Mandate Registration information to NPCI, authentication by the Destination Bank and deduction of Bank Accounts, all in accordance with the Procedural Guidelines.

2.) You shall provide the necessary KYC Documents to Magnet Brains as specified in these Specific Terms of Use for e-mandate services (“ Mandate Terms ”), such that Magnet Brains can share the KYC Documents (or the information therein) to the Sponsor Bank for the Sponsor Bank’s decision on issuing a registration to You to avail of services for e-mandate payments.

3.) You acknowledge that the onboarding and registration process is a pre-requisite under the Procedural Guidelines in order for You to avail of Services for e-mandate payments and the customers to be able to start submitting E-Mandate Registration Requests. Magnet Brains shall not be liable to provide any Services under these Terms until the Sponsor Bank has issued a registration in Your favour.

4.) Following completion of integration under Mandate Terms, Magnet Brains shall enable E-Mandate registration requests by customers on the Your website by making available the prescribed E- mandate Registration Request form issued by NPCI and also put in place the necessary API protocols to transmit customer information to the sponsor banks in order to facilitate the process of customer verification and authentication of customer and bank account details by the Destination Bank, following which the NPCI shall confirm the E-mandate Registration request.

5.) Being an intermediary, Magnet Brains shall be responsible only for transmission of the customer details to the Sponsor Bank and shall not be responsible for failure or refusal of the E-Mandate Registration request by the Destination Bank or NPCI.

6.) In the event any query or clarification is sought by NPCI, RBI or any governmental authority or Facility Provider in respect of any e-mandate payment transaction, You shall (forthwith upon communication of the query or clarification by Magnet Brains to You) provide the relevant transaction and/or customer details, as required by RBI or any governmental authority in India. 7.) On successful approval of the E-Mandate Registration Request, Magnet Brains shall on a periodic basis (as per the E-Mandate Registration) initiate E-Mandate Payment requests with the Sponsor Bank and based on and pursuant to authentication by NPCI and the Destination Bank, receive the funds in the Escrow Account.

8.) The periodic payments will be facilitated by Magnet Brains so long as the E-Mandate Registration is not cancelled by the Customer, Destination Bank or the Sponsor Bank. Magnet Brains shall not be liable for the failure of a payment on account of the decline of the approval by Destination Bank or NPCI or on account of cancellation of the E-Mandate Registration by the Sponsor Bank, Destination Bank, Your customer or NPCI.

9.) Following the receipt of funds in the Escrow Account, Magnet Brains shall, subject to Magnet Brains’s withholding rights under these Terms, settle the funds into the Your designated account within a applicable settlement period.

10.) If Magnet Brains settles the funds, at an earlier time than agreed above, Magnet Brains shall have an absolute right to recover such funds forthwith if the same is not received in the Escrow Account within three (3) working days following the date on which such funds were supposed to be realized in the Escrow Account.

11.) In addition to rights under these Terms, if there are reasonable grounds for Magnet Brains to suspect that a transaction to effect an E-Mandate Payment is done fraudulently or if the Sponsor Bank, NPCI or Destination Bank suspecting so, communicate the same to Magnet Brains, then Magnet Brains shall be entitled to withhold settlements to You.

12.) Pursuant to Clause 11 above, You shall, to the extent available, provide information about such transactions to Magnet Brains, Sponsor Bank, NPCI or Destination Bank forthwith upon receiving a request from Magnet Brains, Sponsor Bank, NPCI or Destination Bank respectively.

13.) Magnet Brains shall be entitled to terminate these Services if the Sponsor Bank or NPCI directs cancellation of Your registration. You acknowledge that Magnet Brains being merely an intermediary in the system for E-Mandate Payment is bound to follow directions from the Sponsor Bank, NPCI or the Destination Bank in matters relating to fraudulent or suspicious transactions.

14.) Magnet Brains shall be entitled to recover from You (by deducting amounts from Your funds held by Magnet Brains in the course of providing the Services, or if the funds held are insufficient, by issuing a debit note to You), any amounts (a) charged by Sponsor Bank to Magnet Brains on account refund and disputed claims from Your customers; and (b) representing penalties, fines or other charges (whatsoever name referred to) levied by the Sponsor Bank, NPCI or any governmental authority (in their sole discretion) on Magnet Brains on account of fraudulent transactions on Your website.

15.) You agree that payments effected, or funds debited from Your customer’s Bank Account on the following grounds shall not be the responsibility of Magnet Brains and no liability shall arise for Magnet Brains in respect of such claims from Your customers:

(a) Your customer is disputing a transaction as not done or authorized by him.

(b) The charge/debit on Your customer’s Bank Account has occurred because of hacking, phishing, breach of security/ encryption of Your customer’s PI through Your platform or any other third party platform other than that of Magnet Brains.

(c) Your customer claiming refund of the amounts deducted from his/her Bank Account on any ground whatsoever, including Your customer’s dissatisfaction with the Your sale of the goods and/or services to the Customer

16.) Magnet Brains will not be liable collect the amounts from Your customers and credit the same to You in the following circumstances:

(a) If any of Your customers does not have sufficient funds in the Bank Account for debiting the amount mentioned in the Collection Information.

(b) Magnet Brains is prohibited from debiting the amounts from Your customers’ account by any governmental authority or Facility Provider.

(c) If Your customer’s account is closed or operations from such account are barred by governmental authorities or Facility Providers.

(d) If You do not provide complete and correct information

(e) Any of Your Customers terminate the mandate.

(f) Magnet Brains has reason to believe that a Collection Information has not been properly authorized.

17.) In the event of any conflict between the General Terms of Use and Specific Terms of Use, the Specific Terms of Use shall prevail over the General Terms of Use. To the maximum extent feasible, they shall be construed harmoniously.

18.) Capitalised Terms used herein but not defined in this Specific Terms of Use shall have the meaning ascribed to such terms in the General Terms of Use.

C. Specific Terms For TokenHQ Services

1.) You understand and acknowledge that the Token HQ is an end-to-end solution for You to allow Your customers to continue using the saved cards feature in compliance with RBI’s guidelines on tokenisation set out in the Circular CO.DPSS.POLC.No.s-516/02-14-003/2021-22 read with DPSS.CO.PD No.1463/02.14.003/2018-19 dated January 8, 2019 and related guidelines and clarifications issued by the RBI (together “ Circular ”). For the purposes of these Terms, the Applicable Laws shall be deemed to include the Circular.

2.) Where Magnet Brains is acting as a technical service provider and You are the token requestor, You acknowledge and agree that Magnet Brains shall have no liability towards Your or any third party for Your acts or omissions or Your failure to comply with Applicable Laws.

3.) Where Magnet Brains is acting as the token requestor on Your behalf, You acknowledge and agree that Magnet Brains’s role is limited to requesting for tokens on Your behalf upon receiving consent of Your customers. Magnet Brains will integrate with available card networks and issuing banks (each a “ Token Service Provider ” or “ TSP ”) and its APIs will have the flexibility to respond back with token numbers for Your use.

4.) You acknowledge and agree that in order to allow using the saved card feature, the customer card details must be tokenized. Accordingly, You shall, except in the case of standard checkout:

(a) be solely responsible for obtaining consent of the customer to tokenize (and save) the customer’s card. Such consent shall be explicit and not by way of a forced / default / automatic selection of checkbox, radio button, etc.

(b) inform the customers of the purpose of obtaining such consent and that the card will not be tokenized (and saved) if the customer does not provide explicit consent, and shall do all things as required to tokenize (and save) the card details pursuant to Applicable Laws.

(c) share such customer consent with Magnet Brains in order for Magnet Brains to trigger the additional factor authentication (AFA) with the issuing bank which is required to register the tokenisation request. You acknowledge and agree that if such customer consent is not shared during the payment flow then Magnet Brains shall not tokenize (and save) the customer card details.

(d) provide the customer an option to de-register the token and delete the card.

5.) You shall keep Magnet Brains fully indemnified at all times from and against all losses, damages, penalties, etc., incurred by or imposed on Magnet Brains to the extent it arises from any breach by You of these TokenHQ Terms.

6.) You shall keep a log of all instances of obtaining customer consent under Applicable Laws and of Your compliance with these TokenHQ Terms and provide the same to Magnet Brains on a real time basis or as requested from time to time. In addition to any right under these TokenHQ Terms, Magnet Brains and Facility Providers have the right to audit Your compliance with these TokenHQ Terms at any time upon notice.

7.) For the purposes of this service, token shall have the meaning as set forth in the Circular.

8.) You agree that You shall be solely responsible for any hashed string storage undertaken by You.

9.) In the event of any conflict between the General Terms of Use and Specific Terms of Use, the Specific Terms of Use shall prevail over the General Terms of Use. To the maximum extent feasible, they shall be construed harmoniously. 10.) Capitalised Terms used herein but not defined in this Specific Terms of Use shall have the meaning ascribed to such terms in the General Terms of Use.

D. Specific Terms For Subscriptions Services

(a) You avail certain value-added services available on the dashboard irrespective of whether they have been available free of charge previously.

(b) You avail any new Services not mentioned in these Terms.

1.) Subscription services provide You the platform to create and manage subscription plans for Your customers with automated recurring transactions. With this product You can (i) create multiple subscription plans for customers, (ii) automatically charge customers based on a billing cycle that You control, and (iii) get instant alerts on payment activity as well as the status of subscriptions.

2.) You acknowledge and agree that these Subscriptions Terms (i) shall apply for debit, credit and prepaid instruments or other methods as notified from time to time (together “Card”) of customers, and (ii) does not apply to once-only / one-time payments.

3.) You acknowledge and agree that:

a) The customer desirous of opting for e-mandate facility on Card is required to undertake a one-time registration process, with an Additional Factor Authentication (AFA) validation by the issuer bank and that an e-mandate on Card of customers for recurring transactions shall be registered only after successful AFA validation.
b) Where the first transaction is being performed along with the registration of e- mandate, then AFA validation may be combined. Subsequent recurring transactions shall be performed only for those Card which have been successfully registered and for which the first transaction was successfully authenticated and authorised.
c) On successful registration and approval of the e-mandate request, Magnet Brains shall on a periodic basis (as per the e-mandate) initiate subsequent recurring payments unless such e-mandate is modified or de-registered by the customer.
d) Magnet Brains expressly disclaims all liability for any outages or failures attributable to Facility Providers.

4.) You further acknowledge and agree that in order to process recurring transactions, customer Card details will need to be saved/secured/tokenized in accordance with Applicable Laws. Accordingly, for custom checkout and server-to-server integration You shall:

a) solely be responsible for obtaining informed consent from customers for the purpose of processing of e-mandates, including saving/securing/tokenizing the customer’s Card details, in accordance with Applicable Laws. Such consent shall be explicit and not by way of a forced / default / automatic selection of checkbox, radio button, etc.
b) share customer consent with Magnet Brains for Magnet Brains to trigger the AFA with the issuing bank which is required to both save the Card and process the e-mandate registration. You acknowledge and agree that if such customer consent is not shared during the payment flow, then Magnet Brains will not tokenize the card or process the e-mandate/ recurring transaction. 5.) You agree that payments effected, or funds debited from a customer’s bank account on the following grounds shall not be the responsibility of Magnet Brains and no liability shall arise for Magnet Brains in respect of such customer claims:
a) Customer disputing a transaction as not done or authorized by him/her.
b) The charge/debit on the customer’s bank account has occurred because of hacking, phishing, breach of security/ encryption of the customer’s personal data through Your platform or any other third-party platform other than that of Magnet Brains.
c) Customer claiming refund of the amounts deducted from his/her bank account on any ground whatsoever, including customer’s dissatisfaction with Your sale of the goods and/or services to the customer.

6.) You agree that there are instances where Magnet Brains is only acting as a technical service provider and You are the token requestor for the purposes of saving/ securing/ tokenizing the Card and You shall accordingly be liable to pass the customer’s informed consent for saving the Card and registering the e-mandate to Magnet Brains. You agree that Magnet Brains shall have no liability towards You or any third party for Your acts or omissions or its failure to comply with Applicable Laws.

7.) You agree to keep Magnet Brains fully indemnified at all times from and against all losses, damages, penalties, etc., incurred by or imposed on Magnet Brains to the extent it arises from any breach by You of the Terms herein.

8.) You shall maintain records of its activities under these Terms, including where applicable keeping log of all instances of obtaining customer consent, and shall provide the same to Magnet Brains on a real time basis or as requested from time to time. In addition to any right under these Terms, Magnet Brains and facility providers have the right to audit Your compliance with these Terms at any time upon notice.

9.) You agree that You shall be solely responsible for any hashed string storage undertaken by You.

10.) In the event of any conflict between the General Terms of Use and Specific Terms of Use, the Specific Terms of Use shall prevail over the General Terms of Use. To the maximum extent feasible, they shall be construed harmoniously. 11.) Capitalised Terms used herein but not defined in this Specific Terms of Use shall have the meaning ascribed to such terms in the General Terms of Use.

E. Magnet Brains Partner Program

The Magnet Brains partner program is a referral program through which You can refer the Magnet Brains services to Your clients or customers and get rewarded. You may become a partner by agreeing to the detailed Partner Terms and Conditions and signing up as a partner.

PRIVACY

YOUR PRIVACY IS EXTREMELY IMPORTANT TO US. UPON ACCEPTANCE OF THESE TERMS OF USE YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD AND UNEQUIVOCALLY ACCEPTED OUR POLICIES, INCLUDING THE PROVISIONS OF OUR PRIVACY POLICY.

You may address any complaints or discrepancies in relation to the processing (including storing and using) of Your Personal Information (including Sensitive Personal Information) to:

GRIEVANCE OFFICER

MR. PANKAJ AGARWAL

E-MAIL: [email protected]

GRIEVANCES PORTAL: https://pabbly.com/

COMPLAINTS AND GRIEVANCE REDRESSAL

ANY COMPLAINTS OR CONCERNS WITH REGARDS TO CONTENT OF THIS WEBSITE OR COMMENT OR

BREACH OF THESE TERMS OF USE OR ANY INTELLECTUAL PROPERTY OF ANY USER, INSTANCES OF

CUSTOMER GRIEVANCES, REGULATORY QUERIES AND CLARIFICATIONS SHALL BE

INFORMED/COMMUNICATED TO THE NODAL OFFICER AT THE COORDINATES MENTIONED BELOW IN

WRITING OR BY WAY OF RAISING A GRIEVANCE TICKET THROUGH THE HYPERLINK MENTIONED

BELOW:

NODAL OFFICER

MR. PANKAJ AGARWAL – SENIOR DIRECTOR – COMPLIANCE

E-MAIL: [email protected]

GRIEVANCES PORTAL: https://pabbly.com/

1. Terms of Use

These terms, including annexures and links provided herein, govern your use of any products or services mentioned on the Pabbly website, as well as any other linked pages, API keys, features, content, or application services (including, but not limited to, any mobile application or mobile site services) ("Website") owned and operated by MagnetBrains LLC (hereinafter referred to as "Magnet Brains"), a company incorporated under the provisions of the Companies Act, 1956, with its registered office located at MagnetBrains LLC, 16192 Coastal Hwy, Lewes, Delaware, 19958, United States, and Magnet Brains Software Technology Pvt. Ltd, a company incorporated under the provisions of the Indian Companies Act, 2013, having its registered office at E-3/49, 3rd Floor, Arera Colony, Bhopal, Madhya Pradesh, India 462016.

These Terms govern your access to and use of the Site and Services and all Collective Content and constitute a binding legal agreement between you and us. Please read carefully these Terms and our Privacy Policy, which may be found at https://www.pabbly.com/privacy-policy/, and which is incorporated by reference into these Terms. If you do not agree to these Terms, you have no right to obtain information from or otherwise continue using the Site. Failure to use the Site in accordance with these Terms may subject you to civil and criminal penalties.

Our website is Software as a Service Provider platform wherein you can subscribe to purchase the services and products offered through the website. The use of this Website constitutes your consent to, and agreement to, abide by the most current version of these terms and conditions (the “Terms”). We may at any time revise these terms and conditions by updating the Terms. You agree to be bound by subsequent revisions and agree to review the Terms periodically for changes to the terms and conditions.

The most up to date version of the Terms will always be available for your review under the “Terms of Use” link that appears at the bottom of the Website. This website reserves the right to recover the cost of services, collection charges and lawyers fees from persons using the Site fraudulently. This website reserves the right to initiate legal proceedings against such persons for fraudulent use of the Site and any other unlawful acts or acts or omissions in breach of these terms and conditions.

Please read these terms of use and carefully as they contain important information regarding your legal rights, remedies and obligations. these include various limitations and exclusions, and a clause that governs the jurisdiction and venue of disputes. in using this website you are deemed to have read and agreed to the following terms and conditions set forth herein. any incidental documents and links mentioned shall be considered to be accepted jointly with these terms. you agree to use the website only in strict interpretation and acceptance of these terms and any actions or commitments made without regard to these terms shall be at your own risk. these terms and conditions form part of the agreement between the users and us. by accessing this website, and/or undertaking to perform a service by us indicates your understanding, agreement to and acceptance, of the disclaimer notice and the full terms and conditions contained herein.

2. Definitions And Interpretation

“Agreement” means the terms and conditions as detailed herein including all Exhibits, privacy policy, other policies mentioned on the website and will include the references to this agreement as amended, negated, supplemented, varied or replaced from time to time.
Pabbly Subscriptions is a Software as a Service Provider Platform wherein the users can avail various services and products listed thereon by paying the subscription fees.
“Account” means the accounts created by the users at the time of registration and through which you can access the services provided on the website.
“User/Visitor” means the individual who avails our services.
“Content” means text, graphics, images, music, audio, video, information or other materials.
“User Content” means all Content that a user posts, uploads, publishes, submits or transmits to be made available through our website.
“SNS” means Social Networking Sites such as Facebook, Twitter, etc.
The official language of these terms shall be English.
The headings and sub-headings are merely for convenience purpose and shall not be used for interpretation.

3. Eligibility Of Membership

Use of the Site is available only to persons who can form legally binding contracts under applicable law.
Except where additional terms and conditions are provided which are product specific, these terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order submitted. By using the services of our website you agree to be bound by the Terms and Conditions.

4. Registration

In order to avail our complete services, you shall be required to create an account with us.
In order to register for an account with us (an “Account”) you need to provide certain personal information such as name, email address and password.
You represent and warrant that all required registration information you submit is truthful and accurate, and you will maintain the accuracy of such information. You are responsible for maintaining the confidentiality of your Account login information and are fully responsible for all activities that occur under your Account. You agree to immediately notify us of any unauthorized use, or suspected unauthorized use of your Account or any other breach of security. The website cannot and will not be liable for any loss or damage arising from your failure to comply with the above requirements. You must not share your password or other access credentials with any other person or entity that is not authorized to access your account. Without limiting the foregoing, you are solely responsible for any activities or actions that occur under your website account access credentials. We encourage you to use a “strong” password (a password that includes a combination of upper and lower case letters, numbers, and symbols) with your account. We cannot and will not be liable for any loss or damage arising from your failure to comply with any of the above.
You agree to provide and maintain accurate, current and complete information about your Account. Without limiting the foregoing, in the event you change any of your personal information as mentioned above in this Agreement, you will update your Account information promptly.
When creating an Account, don’t:

- Provide any false personal information to us (including without limitation a false username) or create any Account for anyone other than yourself without such other person’s permission;
- Use a username that is the name of another person with the intent to impersonate that person;
- Use a username that is subject to rights of another person without appropriate authorization; or
- Use a username that is offensive, vulgar or obscene or otherwise in bad taste.

We reserve the right to suspend or terminate your Account if any information provided during the registration process or thereafter proves to be inaccurate, false or misleading or to reclaim any username that you create through the Service that violates our Terms. If you have reason to believe that your Account is no longer secure, then you must immediately notify us at [email protected].
You may not transfer or sell your www.pabbly.com account and User ID to another party. If you are registering as a business entity, you personally guarantee that you have the authority to bind the entity to this Agreement.
Our Services are not available to temporarily or indefinitely suspended members. Our website reserves the right, in its sole discretion, to cancel unconfirmed or inactive accounts. Our website reserves the right to refuse service to anyone, for any reason, at any time.
An individual needs to register itself through valid email ids and an individual can only own one account on one valid email id. for multiple accounts, the users should multiple valid email-ids.
You agree to comply with all local laws regarding online conduct and acceptable content. You are responsible for all applicable taxes. In addition, you must abide by our website’s policies as stated in the Agreement and the website policy documents published on the Website as well as all other operating rules, policies and procedures that may be published from time to time on the Website by Company.

5. Services

Our website is Software as a Service Provider platform wherein the users will have to register in order to avail the various services.
The users will have to subscribe for the various services.
In order to subscribe to the services, the users will have to make payment for the subscription plan as enumerated in section 6 of the present Agreement.
By subscribing to the services the users can avail all services of Pabbly.

6. Payments

The users may choose either of the payment modes as enlisted on the subscription page. We generally use PayPal, Stripe, Razorpay and other options as provided theerein when you make payment.
Our website uses third party payment providers to receive payments from users. We are not responsible for delays or erroneous transaction execution or cancellation of orders due to payment issues.
We take utmost care to work with 3rd party payment providers, but do not control their systems, processes, technology and workflows, hence cannot be held responsible for any fault at the end of payment providers.
Our website reserves the right to refuse to process transactions by users with a prior history of questionable charges including without limitation breach of any agreements by Buyer with us or breach/violation of any law or any charges imposed by Issuing Bank or breach of any policy.
The users acknowledge that we will not be liable for any damages, interests or claims, etc. resulting from not processing a Transaction/Transaction Price or any delay in processing a Transaction/Transaction Price which is beyond our control.
Our website reserves the right to recover the cost of services, collection charges and lawyers’ fees from persons using the Site fraudulently. We reserve the right to initiate legal proceedings against such persons for fraudulent use of the Site and any other unlawful act or acts or omissions in breach of these terms and conditions.
We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.
The account email address won’t be updated in any case. This comprises customers who own LTD accounts as well. This is applicable for all products of Pabbly.

7. Grant Of License

Subject to your compliance with these Terms, we grant you a non-exclusive, non-transferable, non-assignable, worldwide, limited license to use our Services that you have ordered and paid for solely for your own internal business purposes only in accordance with these Terms and the applicable Services documentation for the Term (as defined below), unless earlier terminated. You may use our Services documentation solely in connection with your use of our Services.

All rights not expressly granted to you in these Terms are reserved by Pabbly Subscriptions and its licensors. All right, title and interest in and to the intellectual property rights in our Services and related documentation and any corrections, derivatives, enhancements, modifications, updates and upgrades to our Services and related documentation, including all intellectual property and other proprietary rights therein, belong solely and exclusively to Pabbly Subscriptions and its licensors. Our Services may include certain third-party components and support services. For any components or services that you use, you agree to comply with the terms and conditions of such third party providers.

8. Services Level

We will make commercially reasonable efforts to keep our Services operational 9 hours a day and 6 days a week, except for planned downtime for maintenance, upgrades and updates for which we will use commercially reasonable efforts to provide at least 2 hours prior notice, or (ii) for unplanned downtime caused by any circumstance beyond our control, including acts of God, acts of government, flood, fire, earthquakes, civil unrest, acts of terror, strikes or other labor problems, failures in computer, hardware, telecommunications, internet service provider or hosting facilities, power shortages and denial of service attacks. Despite our efforts, our Services or any functionality may from time to time encounter technical or other problems and may not continue uninterrupted.

We are not responsible for any such problems, interruptions, any ongoing obligation to offer our Services or any functionality, or any damages resulting therefrom. We reserve the right to modify, suspend or discontinue all or any part of our Services at any time for any reason without liability to you.

9. Refunds And Cancellation

Users are advised to exercise due caution and care before making payment for any subscription, products or services as the fees for such subscription, services and products is non-refundable and the Company shall not process any requests for any refunds except as mentioned in this Refund Policy:

We offer a refund only under circumstances if we stop providing you with services for reasons not attributed in this Terms or any of our Policies.

Please contact us at [email protected] in case you face any issues with our services or products. We will assist you to the fullest.
If your issues cannot be resolved by our team then we will issue you a refund and you will not be entitled to a refund from us under any other circumstances.
Refund will be issued within the 30 days of your purchase. Refund request will not be entertained after the 30th day. All the recurring plans Monthly, Yearly & Quarterly are applicable in our 30 Days money-back policy.
No Refund would be given if (30 Days Refund policy will not be applicable under the below circumstances) :
➜ Your account is suspended because of any suspicious activities.
➜ You do not follow our Terms of Service & Privacy Policy or you do not request for cancellation of your account prior to the date of payment.
➜ Under any condition, refund will not be processed for Pabbly Suite.
➜ The plan is purchased under any special deal or discounted price.
➜ You purchased the Pabbly applications accidentally and later realize that it is not the one that you wanted.
➜ If after purchasing Pabbly, you realize that you want a similar software.
➜ If you ask for a feature that is not available in Pabbly, we will do all the possible things with your cooperation and try to implement them wherever possible. All the features that are available in Pabbly are mentioned on the sales page itself.
➜ In certain circumstances where we do not have any plans for launching that specified feature, we may deny the feature request. A refund won’t be possible in such case since it is not a bug in the product, rather it’s a customer’s specific requirement.

The 30-day refund policy applies only to the first purchase of any Pabbly application. Please note that if any customer is found to be abusing the 30-day refund policy, we reserve the right to deny the refund.
The customer must respond to any follow-up questions within three business days. Failure to respond will result in the refusal of any refund requests.

10. No Amendment Policy for GST Information & Deduction of TDS by Customer Policy

10.1. No Amendment Policy for GST Information Post Purchase Transaction

Policy Statement

This policy delineates the company's firm stance on not amending Goods and Services Tax (GST) information, specifically GST numbers, once a purchase transaction has been completed, and an invoice has been issued. In accordance with applicable GST laws, the company maintains a stringent approach to ensuring the accurate and timely generation of E-invoices, as mandated by the law.

Policy Scope

This policy applies to all purchases made by customers in INR currency where GST numbers are provided during the transaction.

Policy Guidelines

1. Accuracy of GST Information:

During the purchase transaction process, it is imperative to provide precise and accurate GST information, including the GST Registration number.
The responsibility for verifying and inputting accurate GST information rests with the customer making the purchase.

2. No Amendments Post Transaction:

Following the completion of a purchase transaction and the subsequent generation of an E-invoice, no amendments to the provided GST number will be permitted.
This policy aligns with GST laws and regulations, emphasizing the importance of accurate and timely E-invoicing as a legal requirement.

3. Compliance & Regulatory Alignment:

The company is committed to adhering to GST laws and regulations that mandate the generation of E-invoices containing accurate GST information, which includes the GST number provided at the time of purchase.

4. Verification & Responsibility:

The responsibility for confirming the correctness of the GST information, particularly the GST number, before finalizing the transaction lies with the customer making the purchase.

Policy Review

This policy will undergo periodic reviews to ensure its alignment with changes in GST laws, regulations, and internal processes relating to E-invoicing.

10.2. Deposition of TDS to Government by Customer & Refund Policy

Purpose & Scope

This policy outlines the procedure for customers to deposit Tax Deducted at Source (TDS) to the government over and above the price of software purchased from Magnet Brains Software Technology Pvt Ltd. Dba Pabbly.com (herein referred to as Magnet Brains) and subsequently claim a refund for the deposited amount from us. The policy covers the submission of Form 16A, verification of TDS deposited, and the refund process.

Applicability

This policy applies to all customers of Magnet Brains who have deposited TDS to the government over and above the software purchase price and wish to claim a refund for the deposited amount from us. This policy applies to all customers of Magnet Brains who have deposited TDS over and above the software purchase price and wish to claim a refund for the deposited amount. Note that this policy is applicable only if the customer has made the purchase in INR currency.

For example: If you purchase Pabbly Connect Ultimate one-time plan costing Rs 58172/- (exclusive of GST), then as per applicable law under section 194J of the Income Tax Act, 1961 you need to deposit TDS @ 10% of the said amount i.e, Rs 5817.2/- (Rs 58172 x 10%).

As per our policy, you need to deposit the TDS amount over and above the cost price of said Plan. In simple words, you need to pay Rs. 58,172/- to us, in addition to that you need to deposit Rs 5,817.20/- to the government to ensure compliance with applicable statutes. Subsequently, you can claim the TDS amount from us by following the steps mentioned below.

Procedure

1. TDS Deposit:

When a customer chooses to deposit TDS over and above the software purchase price, the following steps should be followed:

The customer should inform Magnet Brains about their intention to deposit TDS and provide all necessary details regarding the TDS, including the amount and nature of payment.
The customer should ensure that the TDS amount deposited is in accordance with prevailing tax laws and regulations.

2. Submission of Form 16A:

After depositing the TDS, the customer should submit Form 16A for the respective quarter to Magnet Brains as proof of the deduction. The following steps should be followed:

The Form 16A should be submitted to Magnet Brains after the end of the quarter in which TDS was deposited.
To maintain accuracy and timely closure of books of accounts, no refund request of TDS shall be entertained if Form 16A is sent by the user after the 15th of June pertaining to the previous Financial Year.

3. Verification of TDS Deduction:

Upon receiving Form 16A from the customer, Magnet Brains will initiate the verification process. The following steps will be taken:

Magnet Brains will verify the accuracy of the TDS deposited details provided in Form 16A.
Magnet Brains reserves the right to request additional documentation or information from the customer to verify the deduction.

4. Refund Process:

Once the TDS deposited is verified by Magnet Brains, the refund process will be initiated. The following steps will be undertaken:

Magnet Brains will calculate the verified TDS amount and initiate the refund process.
The refund amount will be credited to the customer’s designated bank account within 7 working days from the date of verification.
Magnet Brains will provide a refund confirmation to the customer.

Compliance & Responsibility

The customer is responsible for ensuring that the TDS deposited to the government is carried out in accordance with applicable tax laws and regulations.
Magnet Brains will carry out necessary due diligence and verification of the TDS deduction.
Magnet Brains reserves the right to reject refund requests if the TDS deduction is found to be inaccurate or if the customer fails to provide the necessary documentation.

11. Acknowledgements/representations And Warranties By Users

Our website reserves the right to initiate civil and/or criminal proceedings against a user who, files an invalid and/or false claim or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, we may at our sole discretion suspend, block, restrict, cancel the user id of such user and/or disqualify that user from using our website. Any person who knowingly and with an intention to injure, defraud or deceive, files a Fraudulent Complaint containing false, incomplete, or misleading information shall be guilty of a criminal offense and will be prosecuted to the fullest extent of the law.

You acknowledge and undertake that you are accessing the services on the Website and transacting at third party websites at your own risk and are using your best and prudent judgment before making any purchases through those third party websites. We shall neither be liable nor be responsible for any actions or inactions of manufacturers of the products and hereby expressly disclaim any and all responsibility and liability in that regard.

12. You Agree And Confirm

That you will use the services provided by our website, its affiliates and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using the Site and transacting on the Site.
You will provide authentic and true information in all instances where such information is requested of you. We reserve the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), we have the right in our sole discretion to reject the registration and debar you from using the Services of our website and / or other affiliated websites without prior intimation whatsoever.
That you are accessing the services available on this Site and transacting at your sole risk and are using your best and prudent judgment.
It is possible those other users (including unauthorized/unregistered users or “hackers”) may post or transmit offensive or obscene materials on the Website and that you may be involuntarily exposed to such offensive and obscene materials. It also is possible for others to obtain personal information about you due to your use of the website, and that the recipient may use such information to harass or injure you. We do not approve of such unauthorized uses, but by using the website you acknowledge and agree that we are not responsible for the use of any personal information that you publicly disclose or share with others on the website. Please carefully select the type of information that you publicly disclose or share with others on the Website.

13. You May Not Use The Site For Any Of The Following Purposes

Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
Transmitting material that encourages conduct that constitutes a criminal offense, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.
Interfering with any other person’s use or enjoyment of the Site.
Breaching any applicable laws;
Interfering or disrupting networks or web sites connected to the Site.
Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.
Without limiting other remedies, we may, in our sole discretion, limit, suspend, or terminate our services and user accounts, prohibit access to our sites, services, applications, and tools, and their content, delay or remove hosted content, and take technical and legal steps to keep users from using our sites, services, applications, or tools if we think that they are creating problems or possible legal liabilities, infringing the intellectual property rights of third parties, or acting inconsistently with the letter or spirit of our policies. We also reserve the right to cancel unconfirmed accounts or accounts that have been inactive for a period of months or to modify or discontinue our site, services.

14. Modification Of Terms & Conditions Of Services

We may at any time modify the Terms & Conditions of Use of the site without any prior notification to you. You can access the latest version of the User Agreement at any given time on our website. You should regularly review the Terms & Conditions on our website. In the event the modified Terms & Conditions is not acceptable to you, you should discontinue using the service. However, if you continue to use the service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this site.

15. Reviews, Feedback, Submissions

All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to us on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, the “Comments”) shall be and remain our property. Such disclosure, submission or offer of any Comments shall constitute an assignment to us of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, we exclusively own all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. We will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way.
We are and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay you any compensation for any Comments; or (3) to respond to any Comments. You agree that any Comments submitted by you to the Site will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of “spam”.
Our website does not regularly review posted Comments, but does reserve the right (but not the obligation) to monitor and edit or remove any Comments submitted to the Site. You grant us the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are and shall remain solely responsible for the content of any Comments you make and you agree to indemnify us and our affiliates for all claims resulting from any Comments you submit. We and our affiliates take no responsibility and assume no liability for any Comments submitted by you or any third party.

16. Copyright & Trademark

Our website, its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this Site. Access to this Site does not confer and shall not be considered as conferring upon anyone any license under any of www.pabbly.com or any third party’s intellectual property rights. All rights, including copyright, in this website are owned by or licensed to us or third party suppliers. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of our website. You cannot modify, distribute or re-post anything on this website for any purpose.
Pabbly names and logos and all related product and service and our slogans are the trademarks or service marks of Pabbly. All other marks are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this Site. Access to this Site does not authorize anyone to use any name, logo or mark in any manner.
All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Site (collectively, the “Contents”) are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Site or any related software. All software used on this Site is the property of our website or its suppliers and protected by laws of India. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Contents on this Site is strictly prohibited. Unless otherwise noted, all Contents are copyrights, trademarks and/or other intellectual property owned, controlled or licensed by our website, one of its affiliates or by third parties who have licensed their materials to us and are protected by laws of India. The compilation (meaning the collection, arrangement, and assembly) of all Contents on this Site is the exclusive property of our website and is also protected by laws of India.
If you learn of any unlawful material or activity on our website, or any material or activity that breaches this notice, please inform us. We respect the intellectual property rights of others and expect users of the Services to do the same. We will respond to notices of alleged copyright infringement that comply with applicable law and are promptly and properly provided to us. If you have a reason to believe that Your Content has been copied in a way that constitutes copyright infringement, please provide us with the following information:
➜ A physical or electronic signature of the copyright owner or a person authorized to act on their behalf;
➜ Identification of the copyrighted work claimed to have been infringed;
➜ Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material;
➜ Your contact information, including your address, telephone number, and an email address;
➜ A statement by you that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
➜ A statement that the information in the notification is accurate, and that You are authorized to act on behalf of the copyright owner.

We have the right to remove the Content alleged to be infringing without prior notice, at our sole discretion, and without liability to you. In appropriate circumstances, we will also terminate a user’s account if we determine that the user is a repeat infringer.
Notices regarding our website should be sent to: [email protected], [email protected].

17. Indemnity

You agree to defend, indemnify and hold harmless our Company/website, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs, and expenses, including attorney’s fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to our website or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfillment of any of your obligations under this User Agreement or arising out of your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement.

18. Termination

We may, at any time and without notice, suspend, cancel, or terminate your right to use the website (or any portion of the website). In the event of suspension, cancellation, or termination, you are no longer authorized to access the part of the website affected by such suspension, cancellation, or termination. In the event of any suspension, cancellation, or termination, the restrictions imposed on you with respect to material downloaded from the website and the disclaimers and limitations of liabilities set forth in the Agreement, shall survive.
Without limiting the foregoing, we may close, suspend or limit your access to our website:
➜ If we determine that you have breached, or are acting in breach of, this Agreement;
➜ If we determine that you have breached legal liabilities (actual or potential), including infringing someone else’s Intellectual Property Rights;
➜ If we determine that you have engaged, or are engaging, in fraudulent, or illegal activities;
➜ To manage any risk of loss to us, a User, or any other person; or
➜ For other similar reasons.

19. Disclaimers And Limitation Of Liability

The Site is provided without any warranties or guarantees and in an “As Is” condition. You must bear the risks associated with the use of the Site.
The Site provides content from other Internet sites or resources and while our website tries to ensure that material included on the Site is correct, reputable and of high quality, it shall not accept responsibility if this is not the case. We will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Site. This disclaimer constitutes an essential part of this User Agreement. In addition, to the extent permitted by applicable law, we are not liable, and you agree not to hold Company responsible, for any damages or losses (including, but not limited to, loss of money, goodwill or reputation, profits, or other intangible losses or any special, indirect, or consequential damages) resulting directly or indirectly from:
➜ Your use of or your inability to use our Website, Services and tools;
➜ Delays or disruptions in our Website, Services, or tools;
➜ Viruses or other malicious software obtained by accessing our Website, Services, or tools or any site, Services, or tool linked to our Website, Services, or tools;
➜ Glitches, bugs, errors, or inaccuracies of any kind in our Website, Services, and tools or in the information and graphics obtained from them;
➜ The content, actions, or inactions of third parties, including items listed using our Website, services, or tools or the destruction of allegedly fake items;
➜ A suspension or other action taken with respect to your account; and

To the fullest extent permitted under applicable law, our website or its suppliers shall not be liable for any indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses arising out of or in connection with the site, its services or this user agreement. without prejudice to the generality of the section above, the total liability of our website to you for all liabilities arising out of this user agreement whether in tort or contract is limited to any value paid by you. our website, its associates and technology partners make no representations or warranties about the accuracy, reliability, completeness, correctness and/or timeliness of any content, information, software, text, graphics, links or communications provided on or through the use of the site or that the operation of the site will be error-free and/or uninterrupted. consequently, our website assumes no liability whatsoever for any monetary or other damage suffered by you on account of the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the site; and/or any interruption or errors in the operation of the site.
Our website periodically schedules system downtime for the Sites for maintenance and other purposes. Unplanned system outages also may occur. You agree that we have no responsibility and is not liable for: (a) the unavailability of any of the Sites; (b) any loss of data, information or materials caused by such system outages; (c) the resultant delay, misdelivery or non-delivery of data, information or materials caused by such system outages; or (d) any outages caused by any third parties, including without limitation any companies or servers hosting any of the Sites, any Internet service providers or otherwise.

20. Customer Data

We do not own any of your data, information, and materials or the data, information and materials of your authorized users and customers that you or your authorized users post or upload to our Services (“Customer Data”). As between Pabbly and you, you retain title to and ownership of all right, title and interest in your Customer Data. By using our Services, you grant us a limited license to access, disclose the process, transmit and use your Customer Data for performing our Services to you and for complying with these Terms. Following any expiration or termination of these Terms or your Pabbly account, we will retain a copy of your Customer Data for 30 days and after such 30-day period; we will have no obligation to maintain or provide access to your Customer Data and will thereafter unless legally prohibited, delete all Customer Data in our possession. You agree that you are solely responsible for exporting your Customer Data prior to any such expiration or termination, and if you require assistance for exporting your Customer Data following any such expiration or termination, you may be required to pay a separate fee to us.
We may use (but not disclose) data collected regarding your use of our Services for our internal business purposes, including for creating anonymous, aggregated and otherwise non-personal data. We may freely use and make available such anonymous, aggregated and otherwise non-personal data regarding the use of our Services for our business purposes. We will ensure that this anonymous, aggregated and otherwise non-personal data cannot identify you or your customers and can in no way be specifically associated with you or any of your customers.
In case you’re using Pabbly Connect, we will remove all the data and reports from your account that are older than 30 days.
In case you’re using Pabbly for email verification, we will remove all the reports from your account that are older than 15 days from the moment when the verification process was finished.

21. Governing Laws And Jurisdiction

This User Agreement shall be construed in accord with the applicable laws of India regardless of your physical location.
The Courts at Bhopal have exclusive jurisdiction in any proceedings arising out of this agreement.

22. Dispute Resolution

A ‘Dispute’ can be defined as a disagreement between you and us on the Website.
In the interest of resolving disputes between you and us in the most expedient and cost-effective manner, you and we agree that any and all disputes arising in connection with the terms shall be resolved by binding arbitration. arbitration is more informal than a lawsuit in court. arbitration uses a neutral arbitrator instead of a judge or jury, which may allow for more limited discovery than in court and can be subject to very limited review by courts. arbitrators can award the same damages and relief that a court can award. our agreement to arbitrate disputes includes, but is not limited to all claims arising out of or relating to any aspect of the terms, whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory and regardless of whether the claims arise during or after the termination of the terms. you understand and agree that, by entering into the terms, you and we are each waiving the right to a trial by jury or to participate in a class action.
The venue for arbitration shall be India and the seat of Arbitration shall be Bhopal and the language used for arbitration shall be English.
The award of the arbitration shall be binding on both, you and us.
The suits which are impliedly or specifically barred by this agreement shall be opposed by us by pleading this agreement.

23. Site Security

You are prohibited from violating or attempting to violate the security of the Site, including, without limitation, (a) accessing data not intended for you or logging onto a server or an account which you are not authorized to access; (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; (c) attempting to interfere with service to any other user, host or network, including, without limitation, via means of submitting a virus to the Site, overloading, “flooding,” “spamming,” “mail-bombing” or “crashing;” (d) sending unsolicited email, including promotions and/or advertising of products or services; or (e) forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting. Violations of system or network security may result in civil or criminal liability.

We will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this Site. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this Site other than the search engine and search agents available from us on this Site and other than generally available third party web browsers (e.g., Netscape Navigator, Microsoft Explorer).

24. Privacy

All Personal Information and User Generated Content provided to or displayed on the Site and Services are subject to our Privacy Statement.

25. Notice

By using the Site and Services, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on the Site and Services.
You acknowledge that all contracts, notices, information, and other communication we may provide electronically comply with any legal requirements that such documents are in writing.
Notice will be deemed received and properly served immediately when posted on the Site and Services, 24 hours after an email is sent, or 3 days after the date of posting any letter. As proof of service, it is sufficient that:

- For letters, the letter was properly addressed, stamped and placed in the post; and
- For emails, the email was sent to the specified email address.

26. Legal Compliance

In addition to this Agreement, you must familiarize yourself with, and comply with the Policies, domestic laws (including common law), state legislation, international laws, statutes, ordinances, and regulations regarding your use of our services. Notwithstanding the successful conclusion of a transaction, you must ensure strict compliance with any particular formalities which, if not complied with, will either render a transaction void or unlawful.
You alone, and not we, are responsible for ensuring that the services and any other activities conducted on the website are lawful. You must ensure that they comply with all applicable laws in India and all other countries.
You should comply with country, state and federal regulations.

27. Links To Other Websites

Links to third party Websites on this site are provided solely as a convenience to you. If you use these links, a new browser will be lodged to access linked Websites. We have not reviewed these third-party Websites and does not control and is not responsible for any of these Websites or their content. We do not endorse or make any representations about them, or any information, or other products or materials found there, or any results that may be obtained from using them. If you decide to access any of the third-party Websites linked to this site, you do this entirely at your own risks.

28. No Waiver Implied

The failure of us to enforce at any time any of the provisions of these of Agreement, or the failure to require at any time performance by you of any of the provisions of these provisions, shall in no way be construed to be a present or future waiver of such provisions, nor in any way affect the our right to enforce each and every such provision thereafter. The express waiver by us of any provision, condition or requirement of these provisions shall not constitute a waiver of any future obligation to comply with such provision, condition or requirement.

29. Severability

Each term shall be deemed to be severable. if any term or portion thereof is found to be invalid or unenforceable, such invalidity or unenforceability shall in no way affect the validity or enforceability of any other term.

30. Assignment

You will not assign any rights or delegate any obligations under these Terms, in whole or in part, by operation of law or otherwise, without obtaining our prior written consent, which may be withheld in our sole discretion.
We may assign our rights and delegate any of our obligations under these Terms, in whole or in part, without your consent. Any assignment or delegation in violation of the foregoing will be null and void. These Terms will be binding and inure to the benefit of each party’s permitted successors and assigns.

31. Force Majeure

We shall be under no liability to you in respect of anything that, if not for this provision, would or might constitute a breach of these Terms, where this arises out of circumstances beyond our control, including but not limited to:(a) acts of god;(b) natural disasters;(c) sabotage;(d) accident;(e) riot;(f) shortage of supplies, equipment, and materials;(g) strikes and lockouts;(h) civil unrest;(i) Computer hacking; or(j) malicious damage.

32. Digital Signature

By using our services, you are deemed to have executed this Agreement electronically; effective on the date you register your Account and start using our services. Your Account registration constitutes an acknowledgment that you are able to electronically receive, downloads, and print this Agreement.
In connection with this Agreement, you may be entitled to receive certain records, such as contracts, notices, and communications, in writing. To facilitate your use of the website, you give us permission to provide these records to you electronically instead of in the paper form.
By registering for an Account, you consent to electronically receive and access, via email, all records and notices for the services provided to you under this Agreement that we would otherwise be required to provide to you in paper form. However, we reserve the right, in our sole discretion, to communicate with you via the Postal Service and other third-party mail services using the address under which your account is registered. Your consent to receive records and notices electronically will remain in effect until you withdraw it. You may withdraw your consent to receive further records and notices electronically at any time by contacting Customer Support. If you withdraw your consent to receive such records and notices electronically, we will terminate your access to the Services, and you will no longer be able to use the Services. Any withdrawal of your consent to receive records and notices electronically will be effective only after we have a reasonable period of time to process your request for withdrawal. Please note that your withdrawal of consent to receive records and notices electronically will not apply to records and notices electronically provided by us to you before the withdrawal of your consent becomes effective.
In order to ensure that we are able to provide records and notices to you electronically, you must notify us of any change in your email address by updating your Account information on the website or by contacting Customer Support.

33. Entire Agreement

These Terms collectively represent the entire agreement and understanding between you and us and supersede any other agreement or understanding (written, oral or implied) that you and we may have had. Any statement, inducement, promise, covenant or condition not expressly found either in these Terms shall be deemed as void.

34. Contact Us

For any further clarification of our Terms and Conditions, please write to us at [email protected].

Last Updated: 15 March 2024

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Terms & Conditions

PRIVACY

YOUR PRIVACY IS EXTREMELY IMPORTANT TO US. UPON ACCEPTANCE OF THESE TERMS OF USE YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD AND UNEQUIVOCALLY ACCEPTED OUR POLICIES, INCLUDING THE PROVISIONS OF OUR PRIVACY POLICY.

GRIEVANCE OFFICER

MR. PANKAJ AGARWAL

E-MAIL: [email protected]

GRIEVANCES PORTAL: https://pabbly.com/

COMPLAINTS AND GRIEVANCE REDRESSAL

ANY COMPLAINTS OR CONCERNS WITH REGARDS TO CONTENT OF THIS WEBSITE OR COMMENT OR

BREACH OF THESE TERMS OF USE OR ANY INTELLECTUAL PROPERTY OF ANY USER, INSTANCES OF

CUSTOMER GRIEVANCES, REGULATORY QUERIES AND CLARIFICATIONS SHALL BE

INFORMED/COMMUNICATED TO THE NODAL OFFICER AT THE COORDINATES MENTIONED BELOW IN

WRITING OR BY WAY OF RAISING A GRIEVANCE TICKET THROUGH THE HYPERLINK MENTIONED

BELOW:

NODAL OFFICER

MR. PANKAJ AGARWAL – SENIOR DIRECTOR – COMPLIANCE

E-MAIL: [email protected]

GRIEVANCES PORTAL: https://pabbly.com/

3. Eligibility Of Membership

4. Registration

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