Automatically Send SMS to Take Customer Feedback When Order is Delivered Using Pabbly Connect

Learn how to automate SMS feedback collection from customers after order delivery using Pabbly Connect with WooCommerce, Facebook, and Gmail. Transform complex automation concepts into accessible, actionable steps that eliminate unnecessary manual work while maximizing existing application capabilities.

Watch Step By Step Video Tutorial Below

1. Introduction to Pabbly Connect for SMS Automation

In this tutorial, we will explore how to use Pabbly Connect to automatically send SMS messages to customers for feedback after their orders are delivered. This process enhances customer interaction and improves service quality.

To get started, you need to access your Pabbly Connect account. If you don’t have one, sign up for free and log in. Once logged in, you can set up the integration to connect WooCommerce with your SMS service.

2. Setting Up WooCommerce in Pabbly Connect

First, we will integrate WooCommerce with Pabbly Connect. This step is crucial as it allows us to trigger actions based on order status changes. Here’s how to do it:

• Open Pabbly Connect and create a new workflow.
• Select WooCommerce as the trigger app.
• Choose the trigger event as ‘Order Delivered’.

After setting the trigger, connect your WooCommerce account by providing the necessary API credentials. This will allow Pabbly Connect to fetch order details automatically when an order is marked as delivered.

3. Connecting SMS Gateway in Pabbly Connect

Next, we will connect an SMS gateway to Pabbly Connect to send feedback requests. This integration ensures that customers receive SMS notifications promptly.

Follow these steps to set up the SMS gateway:

• Select your SMS service provider in Pabbly Connect.
• Authenticate your SMS account by entering the API key.
• Set the message template for the SMS, including a link to the feedback form.

Make sure to test the SMS sending functionality to confirm that the integration is working correctly. This will ensure that customers receive the feedback request as intended.

4. Automating the Feedback Process with Pabbly Connect

Now that we have both WooCommerce and the SMS gateway connected, it’s time to automate the feedback process using Pabbly Connect. This step will allow you to send SMS messages automatically when an order is delivered.

To set up the automation, follow these steps:

In Pabbly Connect, create a new action step after the WooCommerce trigger. Select the SMS gateway as the action app. Choose ‘Send SMS’ as the action event.

Fill in the required fields, including the recipient’s mobile number and the SMS content. This setup ensures that customers receive a prompt for feedback immediately after delivery.

5. Testing and Finalizing Your Integration

The final step is to test the entire workflow to ensure everything is functioning smoothly. Use Pabbly Connect to run a test by simulating an order delivery.

Make sure to monitor the following:

Check if the SMS is sent to the correct customer number. Verify that the SMS content is accurate and includes the feedback link. Confirm that the feedback form is accessible and functioning.

Once you have confirmed that everything works as intended, you can activate the workflow in Pabbly Connect, ensuring that customer feedback is collected efficiently after every order delivery.

Conclusion

By using Pabbly Connect, you can automate the process of sending SMS feedback requests to customers after their orders are delivered. This not only enhances customer engagement but also streamlines your feedback collection process effectively.