Automate Email Responses on Customer Feedback with Pabbly Connect and Google Forms

Learn how to automate email responses for customer feedback form submissions using Pabbly Connect, Google Forms, and Gmail. Step-by-step tutorial included. Develop expertise in application integration and learn how to design streamlined automation workflows using proven, simplified approaches.

Watch Step By Step Video Tutorial Below

1. Setting Up Pabbly Connect for Google Forms and Gmail Integration

To automate email responses based on customer feedback form submissions, you first need to access Pabbly Connect. This platform allows you to integrate Google Forms with Gmail seamlessly. Start by logging into your Pabbly Connect account or create a free account if you don’t have one.

Once logged in, navigate to the dashboard and click on the blue button labeled ‘Create Workflow’. You will be prompted to name your workflow. Choose a descriptive name such as ‘Auto Reply to Customer Based on Feedback’. After naming your workflow, click on ‘Create’ to proceed.

2. Configuring Trigger and Action with Google Forms and Gmail

In this step, you’ll configure the trigger and action for your automation. The trigger will be when a new response is received in Google Forms, while the action will be sending an email via Gmail. Select ‘Google Forms’ as your trigger application and choose the event ‘New Form Response’. using Pabbly Connect

• Search for ‘Google Forms’ in Pabbly Connect.
• Select ‘New Form Response’ as the trigger event.
• Connect your Google Forms account to Pabbly Connect.

After setting up the trigger, you will need to select ‘Gmail’ as the action application. Choose ‘Send Email’ as the action event. This setup ensures that every time a form is submitted, an email will be sent automatically based on the feedback received.

3. Connecting Google Forms to Pabbly Connect

Next, you need to connect your Google Forms to Pabbly Connect. This is done by copying the webhook URL provided by Pabbly Connect. Open the associated Google Sheets for the form, click on ‘Extensions’, and then ‘Add-ons’.

Search for the Pabbly Connect Webhooks add-on if you haven’t installed it already. After installation, go back to the spreadsheet, click on ‘Extensions’, select Pabbly Connect Webhooks, and then click on ‘Initial Setup’. Paste the copied webhook URL in the designated field and set the trigger column, which is usually the final data column.

4. Setting Up Email Response Conditions in Pabbly Connect

Once the connection is established, you can set up conditions for sending different emails based on customer feedback ratings. In Pabbly Connect, you can use the Router feature to define conditions. For instance, if the feedback rating is less than or equal to 2, a specific email for negative feedback will be sent.

• Click on the plus icon and select ‘Router’.
• Define conditions based on the rating received.
• Set actions for each condition, specifying which email to send.

This setup allows you to customize responses effectively, ensuring customers receive appropriate feedback based on their ratings.

5. Testing Your Automation with Pabbly Connect

After configuring the email response conditions, it’s time to test your automation. Submit a test response through your Google Form to see how Pabbly Connect processes the data. Check if the email is sent successfully according to the defined conditions.

For example, if you submit feedback with a rating of 5, the positive feedback email should be sent. Conversely, if the rating is 1, the negative feedback email should be triggered. This testing phase is crucial to ensure that your automation works seamlessly and meets customer expectations.

Conclusion

Using Pabbly Connect to automate email responses based on customer feedback form submissions can significantly enhance customer engagement. By following this step-by-step guide, you can set up a robust system that responds to feedback dynamically, improving customer satisfaction and streamlining your communication process.