How to Send Conditional WhatsApp Messages Using Pabbly Connect and Google Forms

Learn how to automate sending conditional WhatsApp messages based on Google Forms responses using Pabbly Connect. Step-by-step guide included! Follow this definitive guide to creating powerful automated workflows with straightforward, efficiency-focused solutions that save valuable time.

Watch Step By Step Video Tutorial Below

1. Setting Up Pabbly Connect for WhatsApp Integration

To start sending conditional WhatsApp messages, you first need to access Pabbly Connect. This platform allows seamless integration between Google Forms and WhatsApp. After creating a free account on Pabbly Connect, you can easily set up your automation workflows.

Once logged into Pabbly Connect, navigate to the dashboard and click on the blue ‘Create Workflow’ button. Provide a name for your workflow, such as ‘Send Conditional WhatsApp Messages to Customers,’ and click on the ‘Create’ button to proceed.

2. Configuring Trigger and Action in Pabbly Connect

In this step, you will configure the trigger and action within Pabbly Connect. The trigger will be set to ‘New Response in Google Forms,’ which means that every time a response is submitted, it will initiate the action to send a WhatsApp message.

• Select ‘Google Forms’ as the trigger application.
• Choose the trigger event ‘New Response Received’.
• Connect your Google account to allow Pabbly Connect to access your forms.

After setting the trigger, you will need to set the action to send a WhatsApp message through the interact application. Select ‘Interact’ as the action application and choose the action event ‘Send WhatsApp Template Message’. This setup ensures that whenever a new response is received, a WhatsApp message will be sent automatically.

3. Connecting Google Forms to Pabbly Connect

To connect Google Forms with Pabbly Connect, you will be provided with a webhook URL. Copy this URL and navigate to your Google Forms associated spreadsheet. Paste the URL in the script editor to establish the connection.

Before pasting the URL, make a dummy submission in your Google Form to ensure that there is data for testing. After pasting the URL, set the trigger column as the last data entry column in your spreadsheet. This allows Pabbly Connect to capture the response details automatically.

4. Setting Conditions for Sending WhatsApp Messages

Now that you have connected Google Forms to Pabbly Connect, it’s time to set up conditions for sending specific WhatsApp messages based on user selections. For instance, if a user selects ‘Kerala,’ the Kerala brochure should be sent.

• Add a router step in Pabbly Connect to define multiple conditions.
• Set conditions based on the user’s selection (e.g., Kerala, Manali, Northeast).
• For each condition, specify the WhatsApp message template to send.

Each condition can be configured to send a different brochure based on the user’s selection. The router feature in Pabbly Connect allows you to manage these conditions effectively, ensuring the correct message is sent automatically.

5. Testing and Verifying the Integration

After setting up the conditions, it’s crucial to test the entire integration to ensure everything works smoothly. Submit a few test responses in your Google Form and check if the corresponding WhatsApp messages are sent as expected.

In Pabbly Connect, you can view the execution history to verify that the responses are being captured correctly and that the appropriate WhatsApp messages are being sent. If any issues arise, revisit the conditions and settings to troubleshoot.

This testing phase is essential to confirm that your automation is functioning as intended, allowing you to send conditional WhatsApp messages effortlessly based on Google Forms responses.

Conclusion

Using Pabbly Connect, you can automate the process of sending conditional WhatsApp messages based on Google Forms responses. This integration not only saves time but also enhances customer engagement by providing instant responses. Set up your workflow today and experience the power of automation!