Automate Google My Business Reviews with Pabbly Connect: A Step-by-Step Guide

Learn how to automate Google My Business reviews using Pabbly Connect for seamless integration with WhatsApp, Facebook, and LinkedIn. Learn to create powerful connections between your critical applications without requiring specialized programming knowledge or extensive technical background.

Watch Step By Step Video Tutorial Below

1. Setting Up Pabbly Connect for Google My Business

To start automating your Google My Business reviews, first, you need to set up Pabbly Connect. Begin by visiting the Pabbly Connect website and signing up for a free account. Once logged in, access the dashboard where you can create a new workflow.

Click on the ‘Create Workflow’ button and give your workflow a suitable name, such as ‘Google My Business Reviews Automation’. This will help you identify the workflow later. After naming your workflow, click on ‘Create’ to proceed to the integration setup.

2. Integrating Google My Business with Pabbly Connect

In this step, you will integrate Google My Business as your trigger application. Search for ‘Google My Business’ in the trigger application field and select it. The trigger event will be set to ‘New Review’. This means the workflow will activate whenever a new review is posted. using Pabbly Connect

Next, click on the ‘Connect’ button and select ‘Add New Connection’. Sign in with your Google account that manages your Google My Business profile. After successful authorization, Pabbly Connect will automatically fetch your business account and location details.

3. Fetching Reviews from Google My Business

Once the integration is complete, click on the ‘Save and Send Test Request’ button. This action will retrieve the most recent review from your Google My Business profile. You should see a response in Pabbly Connect that includes the reviewer’s name, star rating, and the review content. using Pabbly Connect

For example, if the latest review states, ‘Amazing place for ethnic wear’ with a five-star rating, this data will be captured in the Pabbly Connect dashboard. This allows you to monitor customer feedback effectively.

4. Sending Review Alerts to WhatsApp

Now that you have integrated Google My Business with Pabbly Connect, the next step is to send alerts of new reviews to your WhatsApp number. Search for ‘WhatsApp’ in the action application field and select it. Choose the action event as ‘Send Message’. using Pabbly Connect

Connect your WhatsApp account by entering the required credentials. In the message field, you can create a template that includes the review details. For instance, your message could read: ‘New review received from [Reviewer’s Name]: [Review Content]’. Use the mapping feature to insert dynamic data from the previous step.

• Map the reviewer’s name from the Google My Business integration.
• Include the review content dynamically to personalize the message.
• Click on ‘Save and Send Test Request’ to ensure the message is sent correctly.

After testing, you will receive alerts on WhatsApp whenever a new review is posted, keeping you informed in real-time.

5. Sharing Reviews on Social Media Platforms

To maximize visibility, you can also share new reviews on social media platforms like Facebook and LinkedIn. For this, integrate each platform with Pabbly Connect by selecting them as action applications.

For Facebook, choose ‘Create Page Post’ and for LinkedIn, select ‘Share Simple Text’. In both cases, map the reviewer’s name and review content similarly as done for WhatsApp. This ensures that every new review is shared across all platforms.

• Create a post template that includes the review details.
• Map the necessary fields to ensure dynamic content updates.
• Test the integration to confirm posts are shared correctly.

After completing these steps, your Google My Business reviews will be automatically shared on your chosen social media platforms, enhancing your business’s online presence.

Conclusion

This tutorial demonstrates how to leverage Pabbly Connect to automate the management of Google My Business reviews by integrating with WhatsApp, Facebook, and LinkedIn. Streamline your customer engagement and improve your online reputation effortlessly.