Automate Google My Business Replies Using Pabbly Connect: A Step-by-Step Guide

Learn how to automate Google My Business replies using Pabbly Connect with OpenAI integration. Follow our detailed tutorial for seamless automation. Revolutionize your productivity approach with just a few strategic clicks. Uncover professional methods for connecting applications and creating workflows that reclaim hours of your week.

Watch Step By Step Video Tutorial Below

1. Setting Up Pabbly Connect for Google My Business Automation

To start automating Google My Business replies, you need to set up Pabbly Connect. First, create an account on the Pabbly Connect dashboard. This platform will serve as the central hub for integrating various applications like Google My Business and OpenAI.

Once logged in, you can easily navigate to the dashboard. Here’s how to set up your first automation workflow:

• Click on the ‘Create Workflow’ button.
• Name your workflow (e.g., ‘Fetch and Generate Replies’).
• Select the trigger event as ‘Schedule by Pabbly’.

This setup allows you to automate the process of fetching reviews from Google My Business at regular intervals. Remember, Pabbly Connect is essential for connecting these applications seamlessly.

2. Fetching Reviews from Google My Business

After setting up Pabbly Connect, the next step is to fetch the reviews from your Google My Business account. In the action window, search for ‘Google My Business’ and select it.

Then, choose the action event as ‘Fetch Reviews’. You will need to connect your Google account to Pabbly Connect to access your Google My Business data. Make sure you select the correct business account and location from the dropdown menus.

• Select ‘Unreplied’ reviews to focus on those needing responses.
• Choose whether to reset on execution or not for your review fetching.
• Click ‘Save and Send Test Request’ to verify the connection.

This step is crucial as it allows Pabbly Connect to pull in the latest reviews, which are then used to generate replies. Make sure to test the connection to ensure everything is working properly.

3. Generating Replies Using OpenAI

Once you have successfully fetched the reviews, the next step is to generate replies using OpenAI. In the action window, add another action step and select ‘OpenAI’ from the app list.

Select ‘Chat GPT’ as the action event. You will need to connect your OpenAI account to Pabbly Connect by entering your API key. This key can be obtained from your OpenAI account settings.

Craft a prompt that instructs Chat GPT to generate replies based on the fetched review data. Map the review’s star rating and comment into the prompt. Click ‘Save and Send Test Request’ to receive a generated reply.

This integration allows Pabbly Connect to leverage AI capabilities, making your review responses timely and relevant. Ensure that the generated replies align with your brand voice for better customer engagement.

4. Adding Reviews and Replies to Google Sheets

After generating the replies, the next step is to log these details into a Google Sheet for tracking and manual approval. In the action window, search for ‘Google Sheets’ and select it.

Choose the action event ‘Add New Row’ and connect your Google Sheets account to Pabbly Connect. Select the spreadsheet where you want to log the review details and replies.

Map each relevant field (created date, review name, comment, star rating, and generated reply) to their respective columns in the sheet. Leave the reply status field blank for manual approval later. Click ‘Save and Send Test Request’ to log the data.

This step ensures that all review interactions are documented and can be reviewed before posting responses on Google My Business. Pabbly Connect facilitates this integration, making it easy to manage customer feedback.

5. Setting Up a Manual Approval System

The final step in this process is to set up a manual approval system for the replies before they are posted on Google My Business. Create a new workflow in Pabbly Connect and select Google Sheets as the trigger app.

Choose the trigger event as ‘New or Updated Spreadsheet Row’. This action will allow Pabbly Connect to monitor changes in your Google Sheet, specifically the reply status column.

Add a filter condition to check if the reply status is set to ‘Approved’. If approved, proceed to post the reply on Google My Business. Select Google My Business again and choose ‘Create Reply’ as the action event.

This manual approval system provides control over the replies being posted, ensuring quality and relevance. By utilizing Pabbly Connect, you can effectively manage customer interactions while maintaining a personalized touch.

Conclusion

In this guide, we explored how to automate Google My Business replies using Pabbly Connect. By integrating Google My Business with OpenAI and Google Sheets, you can streamline your review management process. This setup not only saves time but also enhances customer engagement through timely responses. Implementing this system will help you maintain a strong online presence and improve customer satisfaction.