Automate Google Map Business Review Replies Using Pabbly Connect

Learn how to automate replies to Google Map Business Reviews using Pabbly Connect. Step-by-step guide for seamless integration and response generation. Master proven automation processes with practical implementation examples and strategic recommendations you can apply immediately in your workflow.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for Automation

To start automating replies to Google Map Business Reviews, first access Pabbly Connect. You can create a free account on the Pabbly Connect dashboard. Once logged in, you can create workflows that will help automate your review replies.

After reaching the dashboard, click on ‘Create Workflow’. Name your workflow, for example, ‘Automatically Reply to Google My Business Review’. This sets the groundwork for your automation process.

2. Setting Up Triggers in Pabbly Connect

The first step in your automation is to set up a trigger in Pabbly Connect. You will need to select the ‘Schedule by Pabbly’ app to configure how often you want the automation to run. For instance, you can set it to trigger every 15 minutes.

• Choose ‘Schedule by Pabbly’ from the app list.
• Select the frequency as every 15 minutes.
• Click ‘Save’ to finalize your trigger settings.

Once saved, your workflow will be set to check for new reviews every 15 minutes, allowing you to respond promptly to customer feedback.

3. Fetching Unreplied Reviews from Google Map

The next step involves fetching unreplied reviews from your Google Map Business profile using Pabbly Connect. In the action step, select the ‘Google Map Business’ app and choose the action event ‘Fetch Review’.

Connect your Google Map Business account and select the account name and location from which you want to fetch unreplied reviews. You can specify to fetch only unreplied reviews to streamline your responses.

• Choose the account and location from the dropdown.
• Set the review type to ‘Unreplied’.
• Click on ‘Save’ to complete this step.

This setup ensures that you only respond to reviews that have not yet received a reply, maintaining a professional image for your business.

4. Generating Replies Using OpenAI

After fetching the unreplied reviews, the next step in Pabbly Connect is to generate a reply using OpenAI. You will need to add an action step and select ‘OpenAI’ as the app, choosing the action event ‘Generate Content’.

Connect your OpenAI account and provide the API key. Set the prompt to instruct OpenAI on how to generate the reply based on the review content and star rating. For example, your prompt could be: ‘Write a reply to this Google Map Business Review without salutation, and the star rating is [star rating].’ This allows OpenAI to create personalized responses.

Set the max token limit for the response. Choose the sampling type for varied responses. Click ‘Save’ to generate the reply.

This integration allows you to automate the reply generation process, ensuring timely and relevant responses to customer reviews.

5. Posting Replies Back on Google Map

Finally, the last step involves posting the generated replies back to your Google Map Business profile through Pabbly Connect. Again, select the ‘Google Map Business’ app and choose the action event ‘Create Reply’.

Map the review ID and the generated reply from OpenAI into the respective fields. This ensures that the correct reply is posted to the corresponding review. After mapping the necessary fields, click ‘Save’ to finalize the setup.

By automating this process, you ensure that all customer feedback is acknowledged, enhancing customer satisfaction and engagement with your business.

Conclusion

In this tutorial, we explored how to automate replies to Google Map Business Reviews using Pabbly Connect. By setting up triggers, fetching reviews, generating replies, and posting them back, you can enhance your customer interaction effortlessly. This automation not only saves time but also improves your business’s responsiveness to customer feedback.