Automate Google My Business Reviews with Pabbly Connect

Learn how to automate replies to Google My Business reviews using Pabbly Connect in this detailed step-by-step tutorial. Transform complex automation concepts into accessible, actionable steps that eliminate unnecessary manual work while maximizing existing application capabilities.

Watch Step By Step Video Tutorial Below

1. Introduction to Pabbly Connect for Google My Business

To automate replies to Google My Business reviews, you can effectively use Pabbly Connect. This integration platform allows you to connect various applications seamlessly, making it easier to manage customer interactions. By using Pabbly Connect, you can set up workflows that automatically respond to reviews, saving time and enhancing customer engagement.

First, log in to your Pabbly Connect account. If you don’t have an account, you can create a free one in just two minutes. Once logged in, you will be directed to the dashboard where you can create a new workflow for automating the review response process.

2. Creating a Workflow in Pabbly Connect

To start creating your automation, click on the blue button labeled ‘Create Workflow’ in Pabbly Connect. You will need to give your workflow a name, such as ‘Reply to Google My Business Review using Open Router’. After naming your workflow, select a folder for organization, then click on ‘Create’.

After creating the workflow, you will see two boxes labeled as Trigger and Action. The Trigger is the event that starts the workflow, while the Action is what happens as a result. In this case, select Google My Business as your Trigger application and choose the event ‘New Review’. This means that every time a new review is posted, the workflow will be activated.

3. Connecting Google My Business to Pabbly Connect

Now it’s time to connect your Google My Business account with Pabbly Connect. Click on the ‘Connect’ button and then select ‘Add New Connection’. You will be prompted to sign in to your Google account if it’s your first time. Once connected, you can choose the specific location for which you want to receive reviews.

After selecting your location, click on ‘Save & Send Test Request’. This action will retrieve the most recent review from your Google My Business profile. The review details, including the reviewer’s name and comments, will be displayed, confirming that the connection is successful. Every new review will be captured by Pabbly Connect within eight hours, allowing for timely responses.

4. Generating Replies Using Open Router

The next step is to generate a reply for the review using Open Router, an AI application integrated with Pabbly Connect. Select Open Router as your Action application and choose the event ‘Create Chat Completions’. Click on ‘Connect’ and add your API token from Open Router.

Fill in the required fields, including the HTTP referral, model (select Open AI GPT 3.5 Turbo), and the content. For the content, instruct the AI to generate a reply for the review. Use mapping to automatically include the review comments from Google My Business, ensuring that every response is personalized based on the received review.

• Select the HTTP referral URL for your AI site.
• Choose Open AI GPT 3.5 Turbo as your model.
• Map the review content to personalize each reply.

Once these fields are filled, click on ‘Save & Send Test Request’ to generate the reply. You will receive a response containing the AI-generated reply, which you can use to respond to the review.

5. Posting Replies Back to Google My Business

After generating the reply, the final step is to post it back to Google My Business using Pabbly Connect. Select Google My Business as your Action application again and choose the event ‘Create Reply’. Connect using your existing connection to streamline the process.

For the review ID, enable mapping to automatically select the review for which the reply was generated. Also, map the generated reply content to ensure that the correct response is sent. Click on ‘Save & Send Test Request’ to post the reply. Once successful, you will see the reply appear on your Google My Business profile, confirming that the automation is fully functional.

Conclusion

In this tutorial, we demonstrated how to use Pabbly Connect to automate replies to Google My Business reviews. By integrating Google My Business with Open Router through Pabbly Connect, you can enhance your customer engagement efficiently. This automation allows you to respond quickly and effectively to customer feedback, improving your business reputation.