Learn how to build a WhatsApp chatbot using Pabbly Connect to automate customer support effectively. Follow this detailed tutorial for step-by-step instructions. This comprehensive guide reveals exactly how to connect your applications and automate repetitive tasks — accessible for professionals of all technical backgrounds.

Watch Step By Step Video Tutorial Below

1. Setting Up Pabbly Connect for WhatsApp Integration

To automate your WhatsApp chat support, you need to set up Pabbly Connect. First, log in to your Pabbly Connect account or create a new one if you haven’t already. This platform allows seamless integration between WhatsApp and various applications, including AI chatbots.

After logging in, navigate to the dashboard and click on the ‘Create Workflow’ button. Here, you can name your workflow, for instance, ‘Build an AI Chatbot for WhatsApp’. This naming helps you identify your automation later.

2. Configuring Trigger and Action in Pabbly Connect

In Pabbly Connect, you will need to set up a trigger and an action. The trigger indicates when the automation will start, while the action defines what happens next. For this integration, select WhatsApp as your trigger application. You can choose the event ‘New Message Received’ to trigger the automation whenever a new message is sent to your WhatsApp.

  • Select WhatsApp as the trigger application.
  • Choose the event as ‘New Message Received’.
  • Copy the provided webhook URL.

Next, you will need to configure this webhook in your WhatsApp application. Go to the webhook settings in WhatsApp and paste the URL you copied from Pabbly Connect. This connection ensures that any new messages received on WhatsApp will trigger the automation you are building.

3. Connecting AI Chatbot with Pabbly Connect

After setting up the trigger, the next step is to connect your AI chatbot to Pabbly Connect. This connection allows the chatbot to generate responses based on the messages received from WhatsApp. Select your AI chatbot application as the action application and choose the event ‘Send Prompt’.

When prompted for a connection, enter your API key from the AI chatbot application. This key allows Pabbly Connect to communicate with your chatbot and send the messages for processing. Ensure that you map the incoming message from WhatsApp as the prompt to the chatbot.

  • Select your AI chatbot as the action application.
  • Choose ‘Send Prompt’ as the action event.
  • Map the incoming WhatsApp message as the prompt.

This setup allows the AI chatbot to generate an appropriate response based on the user’s question, effectively automating your customer support process.

4. Sending the Response Back to WhatsApp

Once the AI chatbot generates a response, the next step is to send this reply back to the user on WhatsApp through Pabbly Connect. Add another action step in your workflow, selecting WhatsApp again and choosing the event ‘Send Message’. This step will send the generated response back to the user.

In the configuration, map the WhatsApp number from the trigger step to ensure that the response is sent to the correct user. Then, map the generated response from the AI chatbot as the message content. This mapping ensures that every reply is personalized and relevant to the user’s inquiry.

Conclusion

In this tutorial, we explored how to automate WhatsApp chat support using Pabbly Connect. By integrating WhatsApp with an AI chatbot, you can enhance your customer service efficiency. With Pabbly Connect, setting up this automation is straightforward and effective, allowing you to focus on other important business tasks.

Ensure you check out Pabbly Connect to create business automation workflows and reduce manual tasks. Pabbly Connect currently offer integration with 2,000+ applications.