Automatically Send Abandoned Cart Recovery Messages on WhatsApp Using Pabbly Connect

Learn how to automatically send abandoned cart recovery messages on WhatsApp for your eCommerce store using Pabbly Connect. Step-by-step guide included! Implement the precise methodologies leading organizations use to automate repetitive tasks, illustrated with practical examples designed for immediate application.

Watch Step By Step Video Tutorial Below

1. Setting Up Pabbly Connect for WhatsApp Integration

To automatically send abandoned cart recovery messages on WhatsApp, you need to start with Pabbly Connect. First, log in to your existing account or create a new one. Pabbly Connect allows you to integrate various applications seamlessly, including Shopify and WhatsApp.

Once logged in, navigate to the dashboard and click on the blue button labeled ‘Create Workflow’. Name your workflow something descriptive, like ‘Automatically Send Abandoned Cart Recovery WhatsApp Message’. Click on ‘Create’ to proceed.

2. Selecting Trigger and Action in Pabbly Connect

In this step, you will set up the trigger and action for your automation using Pabbly Connect. The trigger will be the event that starts the workflow, while the action is what happens in response. Choose Shopify as your trigger application and select ‘New Abandoned Checkout’ as the trigger event.

• Select ‘Shopify’ as the trigger application.
• Set the trigger event to ‘New Abandoned Checkout’.
• Click ‘Connect’ and add a new connection.

You’ll need to enter your Shopify domain and API credentials to establish this connection. Make sure to grant the necessary permissions for Pabbly Connect to access your Shopify data. This setup is crucial for fetching customer details automatically.

3. Configuring WhatsApp Integration with AI Sensei

After setting up the trigger, you will now configure the action to send a WhatsApp message using Pabbly Connect. Select the AI Sensei application as your action application. Choose the action event as ‘Send Template Message’ to automate the message sending process.

Next, you will need to connect to AI Sensei by providing your API Key. This key allows Pabbly Connect to communicate with AI Sensei and send messages. After entering the API Key, map the necessary fields such as the recipient’s phone number and the message template you created earlier.

• Select ‘AI Sensei’ as the action application.
• Set the action event to ‘Send Template Message’.
• Map the customer phone number and message template fields.

By mapping these fields, the automation will dynamically insert customer-specific details into the message, such as their name and the product they left in their cart.

4. Testing Your Abandoned Cart Recovery Automation

With your workflow set up in Pabbly Connect, it’s time to test the automation. Go back to your Shopify store and add a product to your cart. Start the checkout process but do not complete the purchase. This will trigger the abandoned cart event.

Return to Pabbly Connect and click on ‘Save and Send Test Request’. This will simulate the abandoned checkout event and should send a test WhatsApp message to the number you provided earlier. Ensure that you use a valid WhatsApp number to receive the message.

After a few moments, check your WhatsApp for the recovery message. It should include personalized information, such as the customer’s name and the product they left behind. This confirms that your automation is working correctly.

5. Finalizing Your Setup and Automation

Once testing is complete, you can finalize your workflow in Pabbly Connect. Make sure all fields are correctly mapped and that your message template is approved by WhatsApp. This is crucial for ensuring that your messages are sent without issues.

After finalizing, you can sit back and let Pabbly Connect handle the abandoned cart recovery messages automatically. Every time a customer abandons their cart, they will receive a personalized WhatsApp message reminding them to complete their purchase.

To enhance your automation further, consider integrating additional applications through Pabbly Connect to streamline your eCommerce operations. This powerful tool allows you to automate various tasks and improve customer engagement seamlessly.

Conclusion

In this guide, we explored how to use Pabbly Connect to automatically send abandoned cart recovery messages on WhatsApp. This automation helps increase conversions and enhances customer engagement by reminding them of their abandoned carts.