How to Fix Messages Not Arriving in Facebook Messenger Issue Using Pabbly Connect

Learn how to fix Facebook Messenger issues using Pabbly Connect. This guide covers integration steps with Michael, Box, and more. This comprehensive guide reveals exactly how to connect your applications and automate repetitive tasks — accessible for professionals of all technical backgrounds.

Watch Step By Step Video Tutorial Below

Resolving Facebook Messenger Integration Issues with Pabbly Connect

In this section, we will discuss how to resolve the issue of Facebook Messenger messages not arriving using Pabbly Connect. Users often find that their Facebook pages do not appear in the dropdown of the trigger step. This typically occurs due to the absence of a business account linked to the Facebook page.

To fix this, first, ensure you are logged into your Facebook account. Navigate to the settings by clicking on the account option and selecting ‘Settings & Privacy’, followed by ‘Settings’. Scroll down to the ‘Business Integrations’ section and remove any existing connections with Pabbly Connect. This step is crucial to reset your integrations before establishing a new connection.

Connecting Facebook Lead Ads to Pabbly Connect

The next step involves connecting Facebook Lead Ads through Pabbly Connect. This connection is necessary before you can successfully integrate Facebook Messenger. In the action step, search for ‘Facebook Lead Ads’ and select it. Choose any action event of your preference and click on ‘Connect’.

After selecting ‘Add New Connection’, follow these steps:

• Click ‘Connect with Facebook Lead Ads’.
• Complete the connection process to establish a link between Facebook Lead Ads and Pabbly Connect.
• Ensure all relevant Facebook pages now appear in the dropdown menu.

Once the connection is established, you will see all your Facebook pages listed, including those that previously did not appear in the Messenger trigger.

Establishing a Connection with Facebook Messenger

Now that Facebook Lead Ads are connected, you can proceed to connect Facebook Messenger with Pabbly Connect. Click on ‘Add New Connection’ in the Messenger step and select ‘Connect with Facebook Messenger’.

Follow these steps to ensure a successful connection:

• Select all Facebook pages associated with your account.
• In the permissions section, ensure all options are set to ‘Yes’.
• Click ‘Done’ to finalize the connection.

Upon completion, your Facebook Messenger account will be fully integrated with Pabbly Connect, allowing you to receive messages seamlessly.

Fixing Message Capture Issues in Pabbly Connect

Even after successfully connecting to Facebook Messenger, some users encounter issues where messages do not appear in Pabbly Connect. This can occur if multiple applications are linked to your Facebook Messenger account.

To resolve this, switch to the specific Facebook page you wish to capture messages from, such as ‘Green Pro Landscaping’. Navigate to the ‘New Page Experience’ section and select ‘Conversation Routing’. Here, you will need to set Pabbly Connect as the default routing app.

Follow these steps:

Click on ‘Edit’ next to the default routing app. Select Pabbly Connect from the dropdown menu. Enable the app to take control of conversations and click ‘Save’.

By doing this, all messages sent to your Facebook pages will be routed to Pabbly Connect, ensuring you do not miss any incoming messages.

Testing the Facebook Messenger Integration

After configuring the settings, it’s time to test the integration between Facebook Messenger and Pabbly Connect. Switch to the user profile, such as Michael, and send a test message to your Facebook page.

Once the message is sent, return to your Pabbly Connect workflow. You should see the message captured in the trigger step. This confirms that the integration is working correctly.

In summary, if you follow these steps, you can resolve issues related to messages not arriving in Facebook Messenger. Whether it’s connecting Facebook Lead Ads or adjusting routing settings, Pabbly Connect ensures your communications are seamless.

Conclusion

In this tutorial, we explored how to fix messages not arriving in Facebook Messenger using Pabbly Connect. By following the outlined steps, you can ensure proper integration and message capture for efficient communication.