How to Send WhatsApp Message for Cancelled Subscription in Pabbly Subscription Billing

Learn how to automate WhatsApp messages for cancelled subscriptions using Pabbly Subscription Billing. Follow this detailed tutorial for seamless integration. Master subscription management with practical techniques to handle free trials, coupon codes, and special offers that drive conversion and retention.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Subscription Billing for Integration

To send WhatsApp messages for cancelled subscriptions, you first need to access Pabbly Subscription Billing. Start by visiting the Pabbly website and signing in or signing up for a free account. Once you’re logged in, you will see various applications offered by Pabbly.

After logging in, navigate to the Pabbly Subscription Billing section. Here, you can manage subscriptions and create webhooks for integration. This platform is crucial for automating the process of sending messages when a subscription is cancelled.

2. Setting Up Pabbly Connect for Automation

In this step, we will set up Pabbly Subscription Billing with Pabbly Connect. Click on the X Now button to access Pabbly Connect. Once on the dashboard, click the ‘Create Workflow’ button.

• Name your workflow, such as ‘Send WhatsApp Message When Subscription Cancelled’.
• Select the folder where you want to save this workflow.
• Click on ‘Create’ to proceed to the main workflow interface.

Here, you will see two main boxes: Trigger and Action. The Trigger will be set to Pabbly Subscription Billing and the Action will be set to the WhatsApp integration.

3. Configuring the Trigger Event in Pabbly Subscription Billing

To configure the trigger event, select Pabbly Subscription Billing as your trigger application. In the trigger event dropdown, choose ‘Subscription Cancelled’. This event will capture the details of any cancelled subscription.

Next, you will need to connect Pabbly Subscription Billing with Pabbly Connect using a webhook URL. Copy the generated webhook URL and navigate back to your Pabbly Subscription Billing settings. Here, go to the Webhooks section and add a new webhook.

• Name your webhook (e.g., ‘Testing’).
• Select ‘All Products’ and ‘All Plans’ for the webhook settings.
• Paste the webhook URL and set the event to ‘Subscription Cancelled’.

Finally, save the webhook. This setup will ensure that every time a subscription is cancelled, the details will be sent to Pabbly Connect.

4. Sending WhatsApp Messages via WTI

Now that the trigger is set up, it’s time to send the WhatsApp message. In Pabbly Connect, select WTI as the action application. Choose ‘Send Template Message’ as the action event. This will allow you to send a WhatsApp message to the user whose subscription has been cancelled.

To connect WTI, you will need the API endpoint and access token. Go to WTI’s API documentation to retrieve these details. Once you have them, return to Pabbly Connect and input the API endpoint and access token.

Map the WhatsApp number from the subscription details received from Pabbly Subscription Billing. Select the appropriate template for the message. Ensure to fill in any required fields, such as the broadcast title and custom parameters.

Once all details are filled in, save the action. This will enable automated WhatsApp messages to be sent whenever a subscription is cancelled in Pabbly Subscription Billing.

5. Verifying the Integration and Message Delivery

After setting up the action, it’s essential to verify that the integration works correctly. To do this, cancel a test subscription in Pabbly Subscription Billing. Ensure you have a dummy user subscription ready for testing.

Once the subscription is cancelled, check Pabbly Connect for the webhook response. It should display the event type as ‘Subscription Cancelled’ along with user details. If everything is set up correctly, you will receive a WhatsApp message confirming the cancellation.

Make sure to check that the message is formatted correctly and contains the necessary information for the user. This process confirms that the integration between Pabbly Subscription Billing and WTI is functioning as intended, automating communication effectively.

Conclusion

This tutorial demonstrated how to send WhatsApp messages for cancelled subscriptions using Pabbly Subscription Billing. By following these steps, you can automate customer notifications, ensuring timely communication and enhancing user experience.