How to Post Userback Feedback on Slack Using Pabbly Connect

Learn how to post Userback feedback on Slack using Pabbly Connect with this step-by-step tutorial. Enhance your workflow and improve team communication. Build sophisticated automated workflows in less time than you think. This guide translates complex integrations into straightforward steps for immediate implementation.

Watch Step By Step Video Tutorial Below

1. Setting Up Pabbly Connect for Userback and Slack Integration

To post Userback feedback on Slack, we will use Pabbly Connect as the integration platform. First, navigate to Pabbly.com/c/connect in your browser. If you are a new user, click on ‘Sign Up for Free’ to create an account. Existing users can click on ‘Sign In’ to access their dashboard.

Once logged in, you will see various Pabbly applications. Click on ‘Access Now’ for Pabbly Connect, where you can create an automation workflow. Click on the ‘Create Workflow’ button, name your workflow (e.g., ‘How to Post Userback Feedback on Slack’), and select a folder to save it.

2. Creating the Trigger in Pabbly Connect

The next step is to create a trigger in Pabbly Connect. For this, select Userback as your trigger application. This means that whenever new feedback is submitted, it will trigger the workflow. Choose ‘New Feedback’ as the trigger event.

• Select Userback as the trigger application.
• Set the trigger event to New Feedback.
• Copy the webhook URL provided.

Next, log into your Userback account, navigate to the project where you want to connect the webhook, and go to Integrations. Click on ‘Connect’ under Webhook. Paste the copied URL and select the event as ‘New Feedback is Added’. Complete the setup, and Userback will be ready to send feedback data to Pabbly Connect.

3. Testing the Trigger with Userback Feedback

Now that the trigger is set up, it’s time to test it. Go to your Userback form and submit a test feedback entry. Fill in the required fields, such as email, title, and description of the bug. For example, you can use the title ‘Incorrect Calculation in Shopping Cart’ and a description detailing the issue.

After submitting the feedback, return to Pabbly Connect. It should capture the response from Userback. You will see all the details of your submission displayed in the workflow. This confirms that the trigger is working correctly.

4. Setting Up the Action to Send Messages to Slack

With the trigger successfully tested, the next step is to set up the action. Select Slack as your action application in Pabbly Connect. Choose ‘Send Channel Message’ as the action event. This will allow you to send notifications to your Slack channel whenever new feedback is received.

• Connect your Slack account to Pabbly Connect.
• Select the channel where you want to send the message.
• Map the message details from the Userback feedback.

When prompted, allow necessary permissions for Pabbly Connect to access your Slack account. You can customize the message format by including dynamic fields such as the title and description of the bug, ensuring that each notification is relevant and informative.

5. Finalizing and Testing the Workflow

After setting up the action, it’s crucial to test the entire workflow. Submit another test feedback through Userback and check if the message appears in your designated Slack channel. The message should include the title and description of the reported bug, confirming that everything is functioning correctly.

Once you verify that the workflow works as intended, you can save and activate it. This integration using Pabbly Connect will ensure that your team is promptly notified of any user feedback or bug reports, allowing for efficient resolution and improved user experience.

Conclusion

In this tutorial, we explored how to post Userback feedback on Slack using Pabbly Connect. This integration streamlines communication within your team and enhances user feedback management. By following these steps, you can ensure that your team stays informed and responsive to user needs.