Integrate WhatsApp and Facebook with Google Business Profile Using Pabbly Connect

Learn how to automate WhatsApp alerts and Facebook posts for Google Business Profile reviews using Pabbly Connect in this step-by-step tutorial. Eliminate manual repetitive tasks from your workflow. Discover proven automation methods with intuitive steps designed for efficiency-minded professionals.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for Integration

To begin the integration process using Pabbly Connect, open your browser and search for Pabbly Connect. This platform is essential for connecting various applications, including WhatsApp and Google Business Profile.

Once on the Pabbly Connect landing page, you will see options to sign in or sign up. If you are a new user, click on ‘Sign up for free’ to create an account and gain access to 100 tasks free every month. If you are an existing user, simply click on ‘Sign in’ and access your dashboard.

2. Creating a New Workflow in Pabbly Connect

After signing in, navigate to your dashboard and click on the button labeled ‘Create Workflow’. Enter a suitable name for your workflow, such as ‘Google Business Profile Hack: WhatsApp Alert for Reviews’. This name helps you identify the workflow later. using Pabbly Connect

• Click on ‘Create’ to open the workflow window.
• Select Google Business Profile as your trigger application.
• Choose ‘New Review’ as the trigger event.

By selecting Google Business Profile, you ensure that the workflow triggers whenever a new review is posted. This setup is crucial for notifying your team via WhatsApp and creating Facebook posts automatically.

3. Connecting Google Business Profile to Pabbly Connect

To connect your Google Business Profile to Pabbly Connect, click on ‘Connect’ after selecting your trigger event. You will be prompted to either select an existing connection or add a new one. If this is your first time, choose ‘Add a New Connection’ and sign in with your Google account.

Once signed in, grant the necessary permissions for Pabbly Connect to access your Google Business Profile. After the connection is established, select the location associated with your business. Finally, click on ‘Save and Send Test Request’ to capture the latest review data.

4. Sending WhatsApp Alerts Using Pabbly Connect

After setting up the Google Business Profile connection, the next step is to send WhatsApp alerts. For this, select your action application as Vati or WhatsApp Cloud API. Choose ‘Send Template Message’ as your action event. using Pabbly Connect

• Connect your Vati account by entering the API endpoint and access token.
• Enter the WhatsApp number to which alerts will be sent.
• Map the custom parameters for name, rating, and review content from the previous response.

This mapping ensures that each WhatsApp message sent contains the relevant review details, making it dynamic and informative for your team.

5. Creating Facebook Posts from Positive Reviews

To enhance customer engagement, you can automate Facebook posts based on review ratings. After sending the WhatsApp message, add a filter condition to check if the rating is 4 or above. This ensures that only positive reviews trigger a Facebook post.

Next, select Facebook Pages as your action application and choose ‘Create Page Post’. Connect your Facebook account and select the page where the post will be published. Map the reviewer’s name and comment into the post message, ensuring that it reflects the customer’s feedback accurately.

By completing this setup in Pabbly Connect, you automate the process of notifying your team on WhatsApp and sharing positive reviews on Facebook, enhancing customer interaction and store reputation.

Conclusion

Integrating WhatsApp and Facebook with Google Business Profile using Pabbly Connect enhances customer engagement and streamlines communication. This automation allows you to receive alerts for new reviews and promote positive feedback effortlessly.