Automate WhatsApp Messages for Canceled Shopify Orders Using Pabbly Connect

Learn how to automate sending WhatsApp messages for canceled Shopify orders using Pabbly Connect. Step-by-step tutorial with detailed integration instructions. Discover how to seamlessly connect your essential tools through accessible instructions that make powerful automation available to professionals at every skill level.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for Integration

To automate sending WhatsApp messages for canceled Shopify orders, you first need to access Pabbly Connect. Start by visiting the Pabbly Connect homepage at the specified URL.

Click on the ‘Sign Up Free’ button if you are new, or ‘Sign In’ if you are an existing user. Once logged in, you will see the dashboard where all your applications are listed. From here, select Pabbly Connect to begin creating your automation workflow.

2. Creating a Workflow in Pabbly Connect

In this section, we will create a workflow that connects Shopify and WhatsApp via Pabbly Connect. Click on the ‘Create Workflow’ button located in the top right corner of the dashboard.

• Name your workflow as ‘Automatically Send WhatsApp Messages for Canceled Shopify Orders’.
• Select a folder for organization, or create a new one as needed.
• Click on the ‘Create’ button to finalize your workflow creation.

Your new workflow will now be visible, and you can start setting up the trigger and action steps necessary for the integration.

3. Setting Up the Trigger for Shopify

Next, you will set up the trigger in Pabbly Connect to respond to canceled orders in Shopify. Select Shopify as your trigger application.

• Choose the trigger event as ‘Order Canceled’.
• Copy the generated webhook URL provided by Pabbly Connect.
• Log into your Shopify account, go to Settings, and select Notifications.

Under Notifications, find the Webhooks section and create a new webhook. Paste the copied URL, set the event to ‘Order Canceled’, and select JSON as the format. Save the webhook to complete the setup.

4. Testing the Webhook Response

After setting up the webhook, you need to test it to ensure it works correctly with Pabbly Connect. Go back to your Shopify account and cancel an order to trigger the webhook.

Select an order from your Shopify dashboard and click on ‘More Actions’. Click on ‘Cancel Order’ and provide a reason for cancellation. Confirm the cancellation to trigger the webhook.

Once the order is canceled, return to Pabbly Connect to check for a webhook response. You should see the details of the canceled order, confirming that the integration is working correctly.

5. Configuring the Action for WhatsApp

Now that you have successfully set up the trigger, it’s time to configure the action that sends a WhatsApp message using Pabbly Connect. Select WTI as the action application.

Choose the action event as ‘Test Send Template Message’. Connect your WTI account by entering the API endpoint and access token. Map the customer’s phone number and select the appropriate message template.

After filling in all required fields, click on ‘Save and Send Test Request’. You should receive a WhatsApp message confirming that the integration is complete, allowing you to communicate effectively with your customers.

Conclusion

This tutorial demonstrated how to use Pabbly Connect to automate sending WhatsApp messages for canceled Shopify orders. By following these detailed steps, you can enhance customer communication and potentially recover lost sales efficiently.