Integrate Jira with WhatsApp Notifications Using Pabbly Connect: A Step-by-Step Guide

Learn how to integrate Jira with WhatsApp notifications using Pabbly Connect. Step-by-step guide to automate your workflow efficiently. Discover hidden automation capabilities within your existing tools. This guide shows you how to connect your essential applications and permanently eliminate redundant manual processes.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for Automation

To start integrating Jira with WhatsApp notifications, first, you need to access Pabbly Connect. Open your browser and search for Pabbly Connect. This platform acts as the central integration tool that facilitates the connection between various applications.

Once on the Pabbly Connect landing page, you have two options: sign in if you already have an account or click on the ‘Sign Up for Free’ button to create a new account. Signing up is quick and provides you with 100 free tasks every month.

2. Creating a Workflow in Pabbly Connect

After logging into Pabbly Connect, navigate to the dashboard and click on the ‘Create Workflow’ button. This will prompt you to name your workflow. For this example, name it ‘WhatsApp Notification for New Jira Issues’.

• Click on the folder option to select where to save your workflow.
• Choose the appropriate folder for your workflow.
• Click on ‘Create’ to proceed.

This will take you to a new window with two boxes: Trigger and Action. The Trigger is the event that starts the workflow, while Action is what happens as a result. For this integration, you will set up Jira as the trigger application.

3. Setting Up the Trigger with Jira

In the Trigger section, search for Jira and select ‘Jira Service Management’. Next, you need to choose a Trigger Event. Select ‘New Issue Created’ as your trigger event.

To connect Jira with Pabbly Connect, you will need to copy the Webhook URL provided. This URL acts as a bridge between Jira and Pabbly Connect. Now, head over to your Jira application to set this up.

• Go to Project Settings in Jira.
• Select ‘Automation’ and click on ‘Create Rule’.
• Set the trigger to ‘Issue Created’ and add a new action for ‘Send Web Request’.

Paste the copied Webhook URL into the URL field and configure the request body to receive data from Jira in Pabbly Connect.

4. Configuring WhatsApp Cloud API in Pabbly Connect

Once the Jira trigger is set up, return to Pabbly Connect to add the action step. Search for ‘WhatsApp Cloud API’ and select it. Choose ‘Send Template Message’ as the action event.

To connect WhatsApp Cloud API with Pabbly Connect, you must enter your token, phone number ID, and WhatsApp Business Account ID. These credentials can be obtained from your WhatsApp Cloud API account.

Generate a permanent access token for seamless integration. Map the required fields such as project name, issue ID, priority, summary, and description. Select the WhatsApp message template you created for Jira notifications.

After filling in all the necessary details, click on ‘Save’ to finalize the connection. This ensures that every new issue created in Jira will trigger a WhatsApp notification.

5. Testing the Integration for Real-Time Notifications

Now that the integration is set up, it’s time to test it. Create a new issue in Jira by filling out the necessary details such as project name, issue type, summary, and description.

After creating the issue, head back to Pabbly Connect. You should see that it has received the response from Jira with all the issue details. This confirms that the integration is working correctly.

Check your WhatsApp for the notification message. Ensure that the message includes all mapped details from the Jira issue. Repeat the process to confirm the automation works consistently.

With this, you have successfully set up an automation that notifies you via WhatsApp for every new Jira issue created, enhancing your team’s responsiveness and efficiency.

Conclusion

In this tutorial, we demonstrated how to integrate Jira with WhatsApp notifications using Pabbly Connect. By following these steps, you can automate your workflow and ensure timely updates on new issues, ultimately improving team communication.