Integrating WhatsApp Alerts for Google Business Profile Reviews Using Pabbly Connect

Learn how to integrate WhatsApp alerts for Google Business Profile reviews and automate Facebook posts using Pabbly Connect in this detailed tutorial. This comprehensive guide reveals exactly how to connect your applications and automate repetitive tasks — accessible for professionals of all technical backgrounds.

Watch Step By Step Video Tutorial Below

Accessing Pabbly Connect for Integration

To start integrating WhatsApp alerts for Google Business Profile reviews, first, access Pabbly Connect. Open your browser and search for Pabbly Connect. You will see options to sign in or sign up for free. If you are new, click on ‘Sign up for free’ to create an account. Existing users can simply click ‘Sign in’ to proceed.

After signing in, you will see the dashboard with various Pabbly applications. Select Pabbly Connect by clicking on ‘Access Now’. This will take you to your workflow dashboard where you can create new automation workflows.

Creating a New Workflow in Pabbly Connect

Once on the dashboard, click on the ‘Create Workflow’ button. You will be prompted to enter a name for your workflow. For this integration, name it ‘Google Business Profile Hack: WhatsApp Alert for Reviews and Facebook Post Creation’. Choose the folder where you want to save it and click ‘Create’. using Pabbly Connect

This opens the workflow window, where you will set up your trigger and actions. The trigger is the event that starts your workflow, while actions are the tasks that follow. For this integration, the trigger will be Google Business Profile.

• Click on the trigger application and select ‘Google Business Profile’.
• Choose ‘New Review’ as the trigger event.
• Click on ‘Connect’ and select or add a new connection.

After setting up the trigger, you’ll be ready to capture new reviews from your Google Business Profile.

Setting Up Google Business Profile in Pabbly Connect

After selecting Google Business Profile as the trigger, you need to establish a connection. Click on ‘Add New Connection’ and sign in using your Google account. Grant the necessary permissions for Pabbly Connect to access your Google Business Profile data.

Once connected, select your business location and click ‘Save and Send Test Request’. This action checks for new reviews. Note that Google Business Profile checks for new data every 8 hours, so be aware of this limitation.

• Create a test review to ensure your integration works.
• Click on ‘Save and Send Test Request’ to capture the latest review details.

After the test, you will see the review details, which will be used in the next action steps.

Sending WhatsApp Alerts Using Pabbly Connect

Now that you have set up the trigger, it’s time to send WhatsApp alerts. For this action, select ‘Vati’ as the action application. Click ‘Connect’ and choose to add a new connection. You will need the API endpoint and access token from your Vati account. using Pabbly Connect

Enter the required API details and click ‘Save’. Then, provide the WhatsApp number where alerts should be sent. Make sure to include the country code. For the message template, select a pre-existing template or create a new one that includes dynamic parameters for the review details.

Map the custom parameters like name, rating, and review into the message template. Click ‘Save and Send Test Request’ to send a test WhatsApp message.

After sending the test message, check your WhatsApp to confirm the alert was received successfully.

Creating a Facebook Post Based on Reviews

To create a Facebook post when a review rating is 4 or above, add a filter condition in Pabbly Connect. Select ‘Filter’ as the action application. Set the condition to check if the rating is greater than or equal to 4.

Once the filter is set, add another action step to create a Facebook post. Select ‘Facebook Pages’ as the action application and choose ‘Create Page Post’ as the action event. Connect your Facebook account and select the page where the post will be published.

Map the review details into the post message. Click ‘Save and Send Test Request’ to create a test post.

Check your Facebook page to verify that the post was created successfully, showcasing the positive feedback from your customers.

Conclusion

In this tutorial, we demonstrated how to use Pabbly Connect to integrate WhatsApp alerts for Google Business Profile reviews and automate Facebook posts. By following these steps, you can engage with your customers in real time and enhance your store’s reputation effortlessly.