Automate Google Business Profile Replies with Pabbly Connect: A Step-by-Step Guide

Learn how to automate replies to Google Business Profile reviews using Pabbly Connect. Follow this detailed guide for seamless integration. Transform complex automation concepts into accessible, actionable steps that eliminate unnecessary manual work while maximizing existing application capabilities.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for Automation

To automate replies to Google Business Profile reviews, start by accessing Pabbly Connect. Open your browser and navigate to Pabbly.com/connect.

If you are a new user, click on the ‘Sign Up for Free’ button to create an account. Existing users should click on ‘Sign In’. Once logged in, you will find the dashboard where you can manage your workflows.

2. Creating a New Workflow in Pabbly Connect

After logging into Pabbly Connect, click on the ‘Create Workflow’ option. Name your workflow something descriptive, such as ‘Automatically Reply to Google Business Profile Reviews Based on Ratings’.

Next, select the folder where you want to save this workflow. After naming and selecting the folder, click on ‘Create’ to proceed. You will see the trigger and action window, which are essential for setting up your automation.

3. Setting Up Trigger and Action in Pabbly Connect

In this section, you will define your trigger event. Choose Google Business Profile as your trigger application. Select the trigger event as ‘New Review’ to capture incoming reviews.

Now, click on the ‘Connect’ button to establish a connection between Google Business Profile and Pabbly Connect. You will have options to add a new connection or select an existing one. If creating a new connection, sign in with your Google account and grant the necessary permissions.

• Choose Google Business Profile as the trigger application.
• Set trigger event to ‘New Review’.
• Connect your Google account to Pabbly Connect.

Once the connection is successful, you will see the details of the latest review that has been posted on your Google Business Profile. This confirms that the integration is working correctly.

4. Implementing Routers for Conditional Replies

For sending different replies based on review ratings, you will use the Router feature in Pabbly Connect. Add a Router as an action step after the trigger.

Set up two routes: one for ratings greater than three and another for ratings less than three. For each route, define conditions based on the review ratings. If the rating is above three, send a positive reply; if it’s below three, send an apologetic message.

• Create two routes in the Router: one for positive feedback and one for negative feedback.
• Set conditions for each route based on the review rating.
• Map the review details dynamically for replies.

After setting up the routes, you can customize the replies based on the conditions you defined. This allows you to automate the response process efficiently.

5. Finalizing the Integration and Testing

With your workflow set up, it’s time to test the integration. Click on ‘Save and Send Test Request’ for each route to ensure that the replies are being sent correctly based on the reviews.

Once you confirm that everything is working as expected, the automation is complete. Now, whenever a new review is posted on Google Business Profile, Pabbly Connect will automatically send the appropriate reply based on the rating.

To see the results, check your Google Business Profile to ensure that the replies are posted as intended. This automation will help you manage customer feedback efficiently without manual intervention.

Conclusion

In this tutorial, you learned how to automate replies to Google Business Profile reviews using Pabbly Connect. This process enhances customer engagement and saves time by automating responses based on reviews.