Learn how to integrate WhatsApp with The Campaign Using Pabbly Connect. Automate Google Business Profile reviews and generate replies with Chat GPT. Follow this definitive guide to creating powerful automated workflows with straightforward, efficiency-focused solutions that save valuable time. with Pabbly Connect.

Watch Step By Step Video Tutorial Below

Setting Up Pabbly Connect for WhatsApp Integration

To start integrating WhatsApp with The Campaign, we will use Pabbly Connect. First, go to the Pabbly Connect homepage by typing the URL pabbly.com/connect in your browser. Here, you will see options to sign in or sign up for free. If you’re a new user, simply click on the ‘Sign Up for Free’ button to create an account.

Once logged in, navigate to the dashboard where you can create a new workflow. Click on the ‘Create Workflow’ option and name it ‘Get WhatsApp Message on Google Business Profile Reviews and Generate Replies with Chat GPT’. Select the appropriate folder for your workflow and click on ‘Create’ to proceed.

Configuring Google Business Profile Trigger in Pabbly Connect

In this section, we will set up the trigger for Google Business Profile in Pabbly Connect. The trigger will activate when a new review is received. Select Google Business Profile as your trigger application and choose the trigger event as ‘New Review’ from the available options.

Next, click on ‘Connect’ to establish a connection. You can either add a new connection or select an existing one. If you’re creating a new connection, log into your Google Business Profile account and grant the necessary permissions. Once the connection is successful, select your account and location, and click on ‘Save and Send Test Request’ to capture the latest review.

  • Select Google Business Profile as the trigger application.
  • Choose ‘New Review’ as the trigger event.
  • Establish the connection by logging into your Google Business Profile.

After successfully capturing the review, you will see the details including the rating, reviewer’s name, and comment. This confirms that the connection between Google Business Profile and Pabbly Connect is established.

Sending WhatsApp Notifications Using Pabbly Connect

Now, we will configure the action to send WhatsApp notifications using Pabbly Connect. Select WhatsApp by AI Sensi as your action application. Choose the action event to send a template message. Click on ‘Connect’ to establish the connection.

You will need to provide your API key from your AI Sensi account to connect. Once connected, enter the campaign name and mobile number of the recipient. Make sure to include the details of the review using dynamic variables for the rating, comment, and reviewer’s name, which will be replaced automatically in the message.

  • Select WhatsApp by AI Sensi as the action application.
  • Choose to send a template message.
  • Enter the API key and recipient mobile number.

Click on ‘Save and Send Test Request’ to verify if the WhatsApp message is successfully sent. Check your WhatsApp to confirm the message is received with all the review details.

Automating Replies with Chat GPT in Pabbly Connect

Next, we will automate the replies to the reviews using Chat GPT. Add a new step in your workflow and select OpenAI as the action application. Choose the action event to generate a reply using Chat GPT. Connect your OpenAI account by providing the API key. using Pabbly Connect

In the prompt field, specify that you want to generate a reply for the review received on your Google Business Profile. Include instructions on how you want the reply to be structured, such as keeping it short and relevant. After setting up the prompt, click on ‘Save and Send Test Request’ to generate the reply.

Select OpenAI as the action application. Choose to generate a reply using Chat GPT. Provide the necessary prompt for generating the reply.

Once the reply is generated, you can use it to respond to the review automatically. This integration ensures that every review receives a timely and appropriate response, enhancing customer engagement.

Posting Replies to Google Business Profile Using Pabbly Connect

Finally, we will set up the action to post the generated reply back to Google Business Profile. Select Google Business Profile as the action application and choose the action event to create a reply. Connect using the existing connection you established earlier. using Pabbly Connect

Map the review ID and the generated reply from Chat GPT to ensure the correct response is posted. Click on ‘Save and Send Test Request’ to confirm that the reply is successfully posted. Check your Google Business Profile to see the reply under the corresponding review.

This final step completes the automation process. Now, every time a new review is posted, you will receive a WhatsApp notification and a reply will be automatically generated and posted, saving you time and enhancing your customer service.

Conclusion

Integrating WhatsApp with The Campaign using Pabbly Connect allows businesses to automate their review responses efficiently. This setup not only improves customer engagement but also streamlines communication processes.

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