How to Send WhatsApp Messages on Instamojo Payment using Pabbly Chatflow

Learn how to seamlessly send WhatsApp messages on Instamojo payments using Pabbly Chatflow in this detailed step-by-step tutorial. Learn step-by-step how to create, test, and optimize chatbots that enhance customer experience while reducing support workload.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Chatflow for Integration

To start sending WhatsApp messages on Instamojo payments, you’ll first need to access Pabbly Chatflow. Begin by visiting the Pabbly website and logging into your account. If you’re new, you can sign up for free and get started with your automation setup.

Once logged in, navigate to the Pabbly Chatflow interface. Here, you will find options to create workflows that automate your messaging processes. This is where you will set up the integration with Instamojo.

2. Creating a Workflow in Pabbly Connect

Next, you need to create a workflow in Pabbly Connect. Click on the ‘Create Workflow’ button and give your workflow a name, such as ‘Send WhatsApp Messages on Instamojo Payment’. Choose an appropriate folder for your workflow, like ‘Automations’.

After naming your workflow, select Instamojo as your trigger application. The trigger event should be set to ‘New Sale’. This ensures that every time a payment is made through Instamojo, the workflow will be triggered. Once selected, you will receive a webhook URL that you’ll need to copy for the next steps.

• Click on ‘Create Workflow’.
• Name your workflow appropriately.
• Select ‘Instamojo’ as the trigger application.
• Choose ‘New Sale’ as the trigger event.

With these steps, you’ve successfully set up the initial trigger for your workflow in Pabbly Connect, paving the way for the integration with WhatsApp via Pabbly Chatflow.

3. Setting Up the Webhook in Instamojo

Now that you have your webhook URL from Pabbly Connect, it’s time to set it up in your Instamojo account. Log into your Instamojo account and navigate to the product settings of the item for which you want to send WhatsApp messages.

In the product settings, locate the ‘Advanced Settings’ section. Here, you will find the option to enter the webhook URL. Paste the URL you copied from Pabbly Connect and ensure that the webhook is enabled for successful payments. Save your changes to finalize the setup.

• Log into your Instamojo account.
• Navigate to the product settings.
• Paste the webhook URL in the ‘Advanced Settings’ section.
• Ensure the webhook is enabled for successful payments.

This step connects your Instamojo account to Pabbly Chatflow, allowing it to send WhatsApp messages whenever a payment is made.

4. Sending WhatsApp Messages Using Pabbly Chatflow

With the webhook set up, it’s time to configure Pabbly Chatflow to send WhatsApp messages. Return to your Pabbly Connect workflow and add an action step. Search for Pabbly Chatflow and select ‘Send Message’ as the action event.

In the action configuration, you’ll need to enter your WhatsApp Business API token, phone number ID, and the message template you want to use. This template should be created in advance in Pabbly Chatflow and must include dynamic fields for personalization, such as the customer’s name.

Add an action step in Pabbly Connect. Select Pabbly Chatflow as the action application. Enter your WhatsApp API details. Map the customer’s phone number and name to the message template.

By following these steps, you ensure that every time a payment is made, a personalized WhatsApp message is sent to the customer, enhancing communication and engagement.

5. Testing and Finalizing the Integration

After setting up the workflow, it’s crucial to test the integration to ensure everything works seamlessly. Perform a test payment through your Instamojo account to trigger the workflow. Check your Pabbly Chatflow inbox to see if the WhatsApp message was successfully sent.

If the message is received as expected, your integration is complete! If not, review the steps to ensure all configurations are correct. Remember, Pabbly Chatflow automates this process, so once set up, it will run in the background, sending messages automatically for future payments without any manual intervention.

Perform a test payment on Instamojo. Check the Pabbly Chatflow inbox for the message. Ensure all configurations are correct if the message is not received.

With successful testing, your integration between Instamojo and WhatsApp via Pabbly Chatflow is now fully functional, allowing for efficient communication with your customers.

Conclusion

This tutorial demonstrated how to send WhatsApp messages on Instamojo payments using Pabbly Chatflow. By following these steps, you can automate your customer communications effectively, ensuring timely notifications and enhancing customer engagement.