How to Notify Your Team on Slack When New BigCommerce Orders Arrive Using Pabbly Connect

Learn how to use Pabbly Connect to integrate BigCommerce and Slack for automatic order notifications. Step-by-step guide included. Explore systematic approaches to creating efficient automation solutions that convert technical concepts into practical, implementable instructions.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for BigCommerce and Slack Integration

To start integrating BigCommerce with Slack, you need to access Pabbly Connect. First, open your browser and type in ‘Pabbly.com’ and hit enter. Once on the website, hover over the products section and select ‘Connect’. This will direct you to the Pabbly Connect dashboard where you can sign in or create a free account.

After signing in, you can create a new workflow by clicking on the ‘Create Workflow’ button located at the top right corner. You will then be prompted to name your workflow. For this integration, name it ‘BigCommerce to Slack’. This sets the stage for connecting your applications through Pabbly Connect.

2. Setting Up BigCommerce as the Trigger in Pabbly Connect

In this step, you will set up BigCommerce as the trigger app in Pabbly Connect. In the trigger window, select BigCommerce and choose the event ‘New Order Created’. This event will notify Slack whenever a new order is placed in BigCommerce. Click on ‘Connect with BigCommerce’ to proceed.

• Enter your Client ID, Access Token, and Store Hash Key from your BigCommerce account.
• Navigate to your BigCommerce account, go to Advanced Settings, and create an API account to get these credentials.
• Save the configuration and send a test request to ensure the connection is successful.

Once you have filled in the required fields and saved, click on ‘Save and Send Test Request’. This will confirm that Pabbly Connect can capture data from BigCommerce whenever a new order is created.

3. Capturing Order Data from BigCommerce

After successfully setting up the trigger, the next step is to capture the order data from BigCommerce using Pabbly Connect. Click on the ‘Capture Webhook Response’ button to allow Pabbly Connect to listen for incoming data. Make a test order in BigCommerce to generate sample data.

For example, add a product to your cart and complete the checkout process. Once the order is placed, return to Pabbly Connect and you will see that the API response includes all relevant order details such as customer name, email, and address.

• Ensure that the API response includes the order ID for the next steps.
• You can extract additional data as needed for your Slack notification.

This data will be essential for sending a detailed message to your Slack channel when a new order is received.

4. Sending Captured Data to Slack via Pabbly Connect

Now that you have captured the order data, the next step is to send this information to Slack. In Pabbly Connect, click on the plus button to add an action. Choose Slack as the application and select the action event ‘Send Channel Message’. Click on ‘Connect with Slack’ to authorize the connection.

Upon successful connection, you need to configure the message settings. Select the channel where you want to send the notifications, such as a newly created channel called ‘BigCommerce’. Type the message that will be sent, including details like customer name, product purchased, and order amount. This message will be sent to your team whenever a new order is created in BigCommerce.

Choose the message type as ‘Plain Text’. Map the order details from the previous step to personalize the message. Test the message to ensure it appears correctly in Slack.

Once everything is configured, click on ‘Save and Send Test Request’. Check your Slack channel to confirm that the message has been sent successfully, indicating that Pabbly Connect is functioning as intended.

5. Verifying the Integration Success

After setting up the integration between BigCommerce and Slack using Pabbly Connect, it’s crucial to verify that everything is working as expected. You can do this by placing another test order in BigCommerce. After completing the purchase, check the designated Slack channel for the notification.

The Slack message should reflect the details of the new order, including the customer’s name, email address, product details, and shipping information. This confirmation ensures that the integration is successfully capturing and transmitting data from BigCommerce to Slack.

Make sure to use different customer details for each test order to check for variations. Repeat this process to ensure reliability in notifications.

With Pabbly Connect, you can streamline your order notifications, making it easier for your team to stay updated on new orders.

Conclusion

In this tutorial, we explored how to use Pabbly Connect to integrate BigCommerce and Slack for real-time order notifications. This integration enhances team communication and ensures everyone is informed about new orders as they arrive.