Integrate BigCommerce with Zendesk Using Pabbly Connect: A Step-by-Step Guide

Learn how to integrate BigCommerce with Zendesk using Pabbly Connect. This guide provides a detailed tutorial on automating user creation from new BigCommerce customers. Eliminate manual repetitive tasks from your workflow. Discover proven automation methods with intuitive steps designed for efficiency-minded professionals.

Watch Step By Step Video Tutorial Below

Accessing Pabbly Connect for BigCommerce and Zendesk Integration

To start integrating BigCommerce and Zendesk, first, access Pabbly Connect. Open your browser and type in ‘Pabbly.com’ to reach the website. Once there, navigate to the ‘Connect’ option at the bottom and click on it to sign in.

After signing in, you will be directed to the Pabbly Connect dashboard. Here, you can create a free account if you haven’t already. Pabbly Connect offers a free plan for trying out integrations, allowing you to clone templates available in the description box of the video tutorial.

Creating a Workflow in Pabbly Connect for BigCommerce and Zendesk

In this section, we will create a workflow that automatically creates a Zendesk user when a new customer is added in BigCommerce. Begin by clicking on the ‘Create Workflow’ button in the top right corner of your Pabbly Connect dashboard. using Pabbly Connect

When prompted, name your workflow something like ‘BigCommerce to Zendesk User Creation’ and click ‘Create’. The next step is to set up the trigger by selecting BigCommerce as the app and choosing the ‘New Customer’ trigger event. This will initiate the workflow whenever a new customer is added.

• Select BigCommerce as the app.
• Choose ‘New Customer’ as the trigger event.
• Click on ‘Connect with BigCommerce’ to proceed.

Make sure to enter the required credentials, including the Client ID, Access Token, and Store Hash Key from your BigCommerce account to establish the connection. Once done, save the settings to finalize the trigger setup.

Capturing Webhook Response from BigCommerce

After setting up the trigger, the next step in Pabbly Connect is to capture the webhook response from BigCommerce. This allows Pabbly Connect to receive data whenever a new customer is created. Click the ‘Capture Webhook Response’ button to start this process. using Pabbly Connect

With the webhook response capturing activated, go to your BigCommerce account and register a new customer. Fill in the required details, such as name, email, and address, and create the account. Once the account is created, Pabbly Connect will capture the new customer data.

• Ensure the new customer details are filled correctly.
• Click ‘Create Account’ to register the customer.
• Check the webhook response in Pabbly Connect for captured data.

Once the data is captured, Pabbly Connect will display the customer details such as name, email, and address. This confirms that the integration is functioning correctly, allowing you to proceed to the next step.

Extracting Customer Data for Zendesk Creation

Now that we have captured the customer data, the next step is to extract this information to create a user in Zendesk. In Pabbly Connect, click on the plus button to add another action step. Select BigCommerce again and choose the ‘Get Customer by ID’ action event. using Pabbly Connect

Connect to BigCommerce using the same credentials as before. You will need to map the customer ID from the webhook response to retrieve the customer’s complete details. Click on the mapping button to select the customer ID from the previous step.

Choose ‘Get Customer by ID’ as the action event. Map the customer ID from the captured data. Save and send the test request to fetch customer details.

Pabbly Connect will then fetch the complete customer details, which can be used to create a new user in Zendesk, ensuring all necessary information is available for the next integration step.

Creating a User in Zendesk Using Pabbly Connect

The final step is to create a new user in Zendesk using the customer data extracted from BigCommerce. Again, click on the plus button to add an action step, this time selecting Zendesk as the app and ‘Create User’ as the action event.

Enter your Zendesk credentials, including username, password, and subdomain. Ensure that the password access is enabled in your Zendesk settings to allow Pabbly Connect to create users successfully.

Select ‘Create User’ as the action event. Enter your Zendesk credentials correctly. Map the customer data to the corresponding fields in Zendesk.

Once you have mapped the fields, save and send the test request. If successful, you will see the newly created user in your Zendesk account, confirming that the integration between BigCommerce and Zendesk via Pabbly Connect is complete and operational.

Conclusion

This tutorial demonstrated how to integrate BigCommerce with Zendesk using Pabbly Connect. By following the steps outlined, you can automate user creation from new BigCommerce customers seamlessly. This integration enhances efficiency and ensures timely customer service support.