Integrating Zendesk and Slack with Pabbly Connect: Get Slack Notifications for New Tickets

Learn how to use Pabbly Connect to integrate Zendesk and Slack for automatic notifications on new tickets. Step-by-step tutorial included. Develop expertise in application integration and learn how to design streamlined automation workflows using proven, simplified approaches.

Watch Step By Step Video Tutorial Below

Setting Up Pabbly Connect for Zendesk and Slack Integration

To begin the integration process, you will need to access Pabbly Connect. This platform allows you to automate workflows between different applications without any coding skills. Start by visiting the Pabbly Connect website and signing in to your account.

Once logged in, you will be directed to the dashboard. From here, click on the ‘Create Workflow’ button located at the top right corner. This will allow you to initiate the integration process for receiving notifications in Slack for new tickets created in Zendesk.

Creating a Workflow in Pabbly Connect

After clicking on ‘Create Workflow’, you will need to name your workflow, for example, ‘Zendesk to Slack’. This name helps you identify the workflow later. Next, you will see a trigger window that prompts you to select an application.

Select ‘Zendesk’ as the application and choose the trigger event as ‘New Ticket’. This means that whenever a new ticket is created in Zendesk, it will trigger an action in Pabbly Connect to notify your Slack channel. This is a crucial step in setting up the integration.

• Choose ‘Zendesk’ from the application list.
• Select ‘New Ticket’ as the trigger event.
• Click on ‘Save’ to proceed.

Now, you need to set up the webhook in Zendesk that will communicate with Pabbly Connect. This step is essential for ensuring that data from Zendesk can be sent to Slack automatically.

Configuring Zendesk for Webhook Integration

To configure Zendesk, navigate to the Admin settings in your Zendesk account. Look for the ‘Extensions’ section and click on it. Here, you will need to add a new target for the webhook. Choose the HTTP target option and provide a name for it.

In the URL field, paste the webhook URL generated by Pabbly Connect. Set the method to POST and ensure the content type is set to JSON. This configuration allows Zendesk to send ticket information to Pabbly Connect whenever a new ticket is created.

• Select ‘HTTP Target’ in the target options.
• Paste the webhook URL from Pabbly Connect.
• Change method to POST and content type to JSON.

After configuring the target, click on ‘Submit’ to save the changes. This will enable your Zendesk account to communicate with Pabbly Connect effectively.

Setting Up Slack Notifications via Pabbly Connect

With the Zendesk webhook configured, the next step is to set up the action in Pabbly Connect to send notifications to Slack. Return to your workflow in Pabbly Connect and add an action step. Choose ‘Slack’ as the application and select the action event as ‘Send Channel Message’.

Connect your Slack account to Pabbly Connect by allowing the necessary permissions. Once connected, you will need to specify the channel where the notifications should be sent. You can map the ticket information from Zendesk to customize the message that will be sent to Slack.

Select ‘Send Channel Message’ as the action event. Map the ticket title and assignee in the message body. Choose the appropriate Slack channel for notifications.

After configuring the message, click on ‘Save and Send Test Request’ to ensure that the integration works correctly. If successful, you will see a message in your designated Slack channel confirming the new ticket creation.

Conclusion

Integrating Zendesk and Slack using Pabbly Connect allows you to automate notifications for new tickets efficiently. This setup ensures that your team is promptly informed about new issues, enhancing productivity and response times. By following the steps outlined in this tutorial, you can streamline your workflow and improve communication in your team.