Automate Zendesk User Creation for Razorpay Payments Using Pabbly Connect

Learn how to automatically create Zendesk users for every paid order in Razorpay using Pabbly Connect. Follow our step-by-step guide. Discover hidden automation capabilities within your existing tools. This guide shows you how to connect your essential applications and permanently eliminate redundant manual processes.

Watch Step By Step Video Tutorial Below

1. Introduction to Pabbly Connect for Razorpay and Zendesk Integration

Pabbly Connect is the key integration platform to automatically create Zendesk users for every order paid in Razorpay. This integration allows seamless data transfer without any coding knowledge required. In this section, we will explore how to access Pabbly Connect and set up the integration. using Pabbly Connect

To get started, navigate to the Pabbly Connect website. Sign in to your account or create a free account if you haven’t already. Once logged in, you can easily create a new workflow that connects Razorpay and Zendesk.

2. Creating a Workflow in Pabbly Connect

Creating a workflow in Pabbly Connect is essential for setting up the integration between Razorpay and Zendesk. First, click on ‘Connect’ in the product section after signing in. Then, select ‘Access Now’ to start creating a new workflow. using Pabbly Connect

• Name your workflow, for example, ‘Razorpay Integration’.
• Choose Razorpay as your trigger application.
• Select ‘Order Paid’ as the trigger event.

After setting up the trigger, Pabbly Connect will generate a webhook URL. This URL is crucial as it connects Razorpay to Pabbly Connect, allowing data transfer when an order is paid.

3. Configuring Razorpay for Webhook Integration

Next, you need to configure Razorpay to send data to Pabbly Connect using the webhook URL. Log into your Razorpay account and navigate to the settings section. Select ‘Webhooks’ and click on ‘Add New Webhook’. using Pabbly Connect

• Paste the webhook URL from Pabbly Connect.
• Set the active event to ‘Order Paid’.
• Save the webhook configuration.

Once configured, Razorpay will send order payment data to Pabbly Connect, which will then be used to create a new user in Zendesk.

4. Integrating Zendesk with Pabbly Connect

After capturing the webhook response in Pabbly Connect, the next step is to integrate Zendesk. In your Pabbly Connect workflow, click on the plus button to add a new action app and select Zendesk. using Pabbly Connect

Choose ‘Create User’ as the action event. You will need to connect your Zendesk account by entering your login credentials and enabling API access in your Zendesk settings. This is crucial for Pabbly Connect to communicate with Zendesk.

Map the fields from the Razorpay webhook response to the Zendesk user fields. Include the user’s name, email, and phone number. Save and send a test request to verify the integration.

Once this is complete, a new user will be automatically created in Zendesk whenever an order is paid in Razorpay.

5. Testing the Integration for Successful User Creation

To ensure that your integration works correctly, it’s important to test it by making a payment through Razorpay. Create a new order using the Razorpay payment link you set up earlier. using Pabbly Connect

Fill in the required details such as name, email, and payment information. After completing the payment, return to Pabbly Connect to check if the webhook response has been captured successfully. You should see the customer details reflected in the Pabbly Connect dashboard.

Verify that the user has been created in Zendesk with the correct details. Check for any errors in the Pabbly Connect logs. Repeat the process to ensure consistency.

Once confirmed, your integration is complete, and every order paid in Razorpay will create a user in Zendesk automatically.

Conclusion

This tutorial has demonstrated how to use Pabbly Connect to automatically create Zendesk users for every order paid in Razorpay. By following the steps outlined, you can streamline user management and enhance your customer service experience.